Cognitive, emotional, and behavioral responses to interability communication styles in the workplace: Perspectives of people with disabilities

This experimental study, extending the communication accommodation theory and the Communication Predicament of Disability Model, examined people with disabilities' perceptions of four manipulated communication styles and tested the effects on their cognitive, emotional, and behavioral responses...

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Veröffentlicht in:Communication monographs Jg. 90; H. 4; S. 456 - 476
Hauptverfasser: Byrd, Gabrielle A., Zhang, Yan Bing
Format: Journal Article
Sprache:Englisch
Veröffentlicht: Abingdon Routledge 02.10.2023
Taylor & Francis Ltd
Schlagworte:
adaptive response strategies
anxiety
competence
Feedback (Response)
Interability communication styles
internalized stigma
Participant Satisfaction
People with disabilities
satisfaction
ISSN:0363-7751, 1479-5787
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Zusammenfassung:This experimental study, extending the communication accommodation theory and the Communication Predicament of Disability Model, examined people with disabilities' perceptions of four manipulated communication styles and tested the effects on their cognitive, emotional, and behavioral responses. Results revealed that participants in the integrative talk condition judged the coworker as the most competent and satisfying and had the least anxiety, followed by a relational talk, dismissive talk, and directive talk. Additionally, integrative talk resulted in the least internalized stigma and the highest likelihood of participants using accommodative response strategies, such as problem-solving and obliging. Furthermore, results revealed indirect effects of the communication styles on communication competence, satisfaction, stigma, and response strategies through communication anxiety.
Bibliographie:ObjectType-Article-1
SourceType-Scholarly Journals-1
ObjectType-Feature-2
content type line 14
ISSN:0363-7751
1479-5787
DOI:10.1080/03637751.2023.2213305