Cognitive, emotional, and behavioral responses to interability communication styles in the workplace: Perspectives of people with disabilities
This experimental study, extending the communication accommodation theory and the Communication Predicament of Disability Model, examined people with disabilities' perceptions of four manipulated communication styles and tested the effects on their cognitive, emotional, and behavioral responses...
Saved in:
| Published in: | Communication monographs Vol. 90; no. 4; pp. 456 - 476 |
|---|---|
| Main Authors: | , |
| Format: | Journal Article |
| Language: | English |
| Published: |
Abingdon
Routledge
02.10.2023
Taylor & Francis Ltd |
| Subjects: | |
| ISSN: | 0363-7751, 1479-5787 |
| Online Access: | Get full text |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Abstract | This experimental study, extending the communication accommodation theory and the Communication Predicament of Disability Model, examined people with disabilities' perceptions of four manipulated communication styles and tested the effects on their cognitive, emotional, and behavioral responses. Results revealed that participants in the integrative talk condition judged the coworker as the most competent and satisfying and had the least anxiety, followed by a relational talk, dismissive talk, and directive talk. Additionally, integrative talk resulted in the least internalized stigma and the highest likelihood of participants using accommodative response strategies, such as problem-solving and obliging. Furthermore, results revealed indirect effects of the communication styles on communication competence, satisfaction, stigma, and response strategies through communication anxiety. |
|---|---|
| AbstractList | This experimental study, extending the communication accommodation theory and the Communication Predicament of Disability Model, examined people with disabilities' perceptions of four manipulated communication styles and tested the effects on their cognitive, emotional, and behavioral responses. Results revealed that participants in the integrative talk condition judged the coworker as the most competent and satisfying and had the least anxiety, followed by a relational talk, dismissive talk, and directive talk. Additionally, integrative talk resulted in the least internalized stigma and the highest likelihood of participants using accommodative response strategies, such as problem-solving and obliging. Furthermore, results revealed indirect effects of the communication styles on communication competence, satisfaction, stigma, and response strategies through communication anxiety. |
| Author | Byrd, Gabrielle A. Zhang, Yan Bing |
| Author_xml | – sequence: 1 givenname: Gabrielle A. orcidid: 0000-0002-5441-0908 surname: Byrd fullname: Byrd, Gabrielle A. email: gabyrd@purdue.edu organization: Purdue University – sequence: 2 givenname: Yan Bing orcidid: 0000-0002-8740-2699 surname: Zhang fullname: Zhang, Yan Bing organization: University of Kansas |
| BookMark | eNqFkM1uEzEURi1UJNLSR0CyxLYT_JOJnXbTKuJPqgQLWFsezzW5xWNPbacoL8EzM9OUTRew8uacz7rnlJzEFIGQN5wtOdPsHZNrqVTLl4IJuRSCS8naF2TBV2rTtEqrE7KYmWaGXpHTUu4Y46IVqwX5vU0_IlZ8gAsKQ6qYog0X1MaedrCzD5iyDTRDGVMsUGhNFGOFbDsMWA_UpWHYR3R2NmmphzBBGGndAf2V8s8xWAeX9CvkMoKb_yk0eTpCGsNEYN3RHstxDaG8Ji-9DQXOn94z8v3D-2_bT83tl4-ftze3jZNS10YzcGojmNPr3lvtvZTTrdpy1XfaWSad1G6zUb7TrXNecKVXbg2dZlozxkCekbfH3TGn-z2Uau7SPk-nFyO00m27npyJao-Uy6mUDN6MGQebD4YzM6c3f9ObOb15Sj95V888h_WxUM0Ww3_t66ON0ac82Clj6E21h5CyzzY6LEb-e-IPTqiiEQ |
| CitedBy_id | crossref_primary_10_1109_TPC_2025_3541984 |
| Cites_doi | 10.1177/0018726713481069 10.1177/0893318993006003003 10.1002/hrm.21940 10.1080/0090988042000240176 10.3390/soc12060160 10.1111/j.1468-2958.2007.00305.x 10.1080/10570314.2019.1636131 10.1111/j.1468-2958.1978.tb00614.x 10.1177/0261927X960153004 10.1016/j.psychres.2003.08.008 10.1080/0363775052000342535 10.1080/17475759.2016.1240704 10.1177/0170840619900292 10.1177/0261927X05284485 10.1080/01292986.2018.1453848 10.1016/j.langcom.2014.10.002 10.1177/1088868314530518 10.1017/CBO9781316226537.003 10.1177/0261927X19865578 10.1037/0021-9010.88.4.741 10.1017/CBO9781316226537 10.1037/0021-9010.80.1.122 10.1111/joms.12133 10.1111/hcre.12105 10.2105/AJPH.2016.303448 10.1002/9781394260638 10.1111/j.1468-2958.2012.01426.x 10.15585/mmwr.mm6732a3 10.1177/0893318908327007 10.1111/j.1473-4192.1999.tb00170.x |
| ContentType | Journal Article |
| Copyright | 2023 National Communication Association 2023 2023 National Communication Association |
| Copyright_xml | – notice: 2023 National Communication Association 2023 – notice: 2023 National Communication Association |
| DBID | AAYXX CITATION |
| DOI | 10.1080/03637751.2023.2213305 |
| DatabaseName | CrossRef |
| DatabaseTitle | CrossRef |
| DatabaseTitleList | |
| DeliveryMethod | fulltext_linktorsrc |
| Discipline | Journalism & Communications Languages & Literatures Education |
| EISSN | 1479-5787 |
| EndPage | 476 |
| ExternalDocumentID | 10_1080_03637751_2023_2213305 2213305 |
| Genre | Research Article |
| GrantInformation_xml | – fundername: University of Kansas Stereotyping and Intergroup Processing Fund |
| GroupedDBID | --Z -DZ -ET -~X .7I .QK 0BK 0R~ 29F 2DF 2FS 4.4 5GY 5VS 6J9 6P2 AAGDL AAGZJ AAHIA AAMFJ AAMIU AAPUL AATTQ AAZMC ABCCY ABFIM ABIVO ABJNI ABLIJ ABPEM ABPPZ ABTAI ABXUL ABXYU ABZLS ACGFO ACGFS ACHQT ACNCT ACTIO ACTOA ADAHI ADCVX ADKVQ ADLRE ADMHG ADXPE AECIN AEFOU AEGXH AEISY AEKEX AEOZL AEPSL AERSA AEYOC AEZRU AFRVT AGDLA AGMYJ AGRBW AHDZW AIJEM AIYEW AJWEG AKBVH ALMA_UNASSIGNED_HOLDINGS ALQZU AQTUD AVBZW AWYRJ BEJHT BKOMP BLEHA BMOTO BOHLJ CCCUG CQ1 CS3 DGFLZ DKSSO DU5 E.L EBS ECE E~B E~C F5P G-F GTTXZ H13 HF~ HZ~ IN- IPNFZ J.O KYCEM LJTGL M4Z NA5 NY0 O9- PQQKQ RIG RNANH ROSJB RSYQP RWL RXW S-F STATR TAE TASJS TBQAZ TCF TDBHL TFH TFL TFW TIXVT TN5 TNTFI TRJHH TUROJ TWZ UKR UPT UT5 UT9 VAE WH7 XSW YR5 YZZ ZCA ~01 ~S~ AAYXX CITATION |
| ID | FETCH-LOGICAL-c338t-80ec7920c86dfa8ff334798a17db8ca03c38c997fb85ccf21784c6eb8088000e3 |
| IEDL.DBID | TFW |
| ISICitedReferencesCount | 1 |
| ISICitedReferencesURI | http://www.webofscience.com/api/gateway?GWVersion=2&SrcApp=Summon&SrcAuth=ProQuest&DestLinkType=CitingArticles&DestApp=WOS_CPL&KeyUT=000993863400001&url=https%3A%2F%2Fcvtisr.summon.serialssolutions.com%2F%23%21%2Fsearch%3Fho%3Df%26include.ft.matches%3Dt%26l%3Dnull%26q%3D |
| ISSN | 0363-7751 |
| IngestDate | Thu Aug 28 18:08:50 EDT 2025 Sat Nov 29 06:48:29 EST 2025 Tue Nov 18 21:59:47 EST 2025 Mon Oct 20 23:45:30 EDT 2025 |
| IsDoiOpenAccess | false |
| IsOpenAccess | true |
| IsPeerReviewed | true |
| IsScholarly | true |
| Issue | 4 |
| Language | English |
| LinkModel | DirectLink |
| MergedId | FETCHMERGED-LOGICAL-c338t-80ec7920c86dfa8ff334798a17db8ca03c38c997fb85ccf21784c6eb8088000e3 |
| Notes | ObjectType-Article-1 SourceType-Scholarly Journals-1 ObjectType-Feature-2 content type line 14 |
| ORCID | 0000-0002-8740-2699 0000-0002-5441-0908 |
| PQID | 2878556217 |
| PQPubID | 1273 |
| PageCount | 21 |
| ParticipantIDs | informaworld_taylorfrancis_310_1080_03637751_2023_2213305 crossref_citationtrail_10_1080_03637751_2023_2213305 crossref_primary_10_1080_03637751_2023_2213305 proquest_journals_2878556217 |
| PublicationCentury | 2000 |
| PublicationDate | 2023-10-02 |
| PublicationDateYYYYMMDD | 2023-10-02 |
| PublicationDate_xml | – month: 10 year: 2023 text: 2023-10-02 day: 02 |
| PublicationDecade | 2020 |
| PublicationPlace | Abingdon |
| PublicationPlace_xml | – name: Abingdon |
| PublicationTitle | Communication monographs |
| PublicationYear | 2023 |
| Publisher | Routledge Taylor & Francis Ltd |
| Publisher_xml | – name: Routledge – name: Taylor & Francis Ltd |
| References | e_1_3_4_3_1 Cohen B. H. (e_1_3_4_9_1) 2013 Gasiorek J. (e_1_3_4_16_1) 2013; 1 e_1_3_4_42_1 e_1_3_4_7_1 e_1_3_4_20_1 e_1_3_4_41_1 e_1_3_4_6_1 Chaudry A. M. (e_1_3_4_8_1) 2015; 9 e_1_3_4_40_1 e_1_3_4_5_1 e_1_3_4_23_1 Spitzberg B. H. (e_1_3_4_37_1) 1994 e_1_3_4_24_1 e_1_3_4_45_1 e_1_3_4_22_1 e_1_3_4_43_1 Frei F. (e_1_3_4_13_1) 2020 e_1_3_4_27_1 e_1_3_4_28_1 e_1_3_4_25_1 e_1_3_4_26_1 e_1_3_4_29_1 Soliz J. (e_1_3_4_36_1) 2022 Zhang Y. B. (e_1_3_4_44_1) 2019 Ryan E. B. (e_1_3_4_35_1) 2005 Hayes A. F. (e_1_3_4_19_1) 2018 e_1_3_4_31_1 e_1_3_4_30_1 e_1_3_4_12_1 e_1_3_4_34_1 e_1_3_4_10_1 e_1_3_4_33_1 e_1_3_4_11_1 e_1_3_4_32_1 e_1_3_4_39_1 Blake R. (e_1_3_4_4_1) 1964 e_1_3_4_17_1 e_1_3_4_38_1 e_1_3_4_14_1 e_1_3_4_15_1 e_1_3_4_18_1 Hummert M. L. (e_1_3_4_21_1) 1996; 12 Allen B. J. (e_1_3_4_2_1) 2011 |
| References_xml | – volume-title: Introduction to mediation, moderation, and conditional process analysis: A regression-based approach year: 2018 ident: e_1_3_4_19_1 – ident: e_1_3_4_29_1 doi: 10.1177/0018726713481069 – ident: e_1_3_4_26_1 doi: 10.1177/0893318993006003003 – ident: e_1_3_4_3_1 doi: 10.1002/hrm.21940 – ident: e_1_3_4_18_1 doi: 10.1080/0090988042000240176 – ident: e_1_3_4_33_1 – ident: e_1_3_4_41_1 – start-page: 192 volume-title: Language, communication, and intergroup relations: A celebration of the scholarship of Howard Giles year: 2019 ident: e_1_3_4_44_1 – ident: e_1_3_4_45_1 doi: 10.3390/soc12060160 – ident: e_1_3_4_39_1 doi: 10.1111/j.1468-2958.2007.00305.x – ident: e_1_3_4_6_1 doi: 10.1080/10570314.2019.1636131 – ident: e_1_3_4_20_1 doi: 10.1111/j.1468-2958.1978.tb00614.x – ident: e_1_3_4_12_1 doi: 10.1177/0261927X960153004 – ident: e_1_3_4_32_1 doi: 10.1016/j.psychres.2003.08.008 – ident: e_1_3_4_42_1 doi: 10.1080/0363775052000342535 – ident: e_1_3_4_22_1 doi: 10.1080/17475759.2016.1240704 – ident: e_1_3_4_5_1 – volume-title: Difference matters: Communicating social identity year: 2011 ident: e_1_3_4_2_1 – volume: 9 start-page: 238 issue: 1 year: 2015 ident: e_1_3_4_8_1 article-title: Organizational conflict and conflict management: A synthesis of literature publication-title: Journal of Business and Management Research – ident: e_1_3_4_23_1 doi: 10.1177/0170840619900292 – ident: e_1_3_4_34_1 doi: 10.1177/0261927X05284485 – start-page: 117 volume-title: Intergroup communication: Multiple perspectives year: 2005 ident: e_1_3_4_35_1 – volume: 1 start-page: 10 issue: 1 year: 2013 ident: e_1_3_4_16_1 article-title: Accommodating the interactional dynamics of conflict management publication-title: International Journal of Society, Culture, and Language – ident: e_1_3_4_43_1 doi: 10.1080/01292986.2018.1453848 – ident: e_1_3_4_28_1 doi: 10.1016/j.langcom.2014.10.002 – ident: e_1_3_4_38_1 doi: 10.1177/1088868314530518 – ident: e_1_3_4_11_1 doi: 10.1017/CBO9781316226537.003 – volume: 12 start-page: 149 issue: 2 year: 1996 ident: e_1_3_4_21_1 article-title: Toward understanding variations in patronizing talk addressed toward older adults: Psycholinguistic features of care and control publication-title: International Journal of Psycholinguistics – ident: e_1_3_4_7_1 doi: 10.1177/0261927X19865578 – start-page: 183 volume-title: Conflict in personal relationships year: 1994 ident: e_1_3_4_37_1 – ident: e_1_3_4_10_1 doi: 10.1037/0021-9010.88.4.741 – ident: e_1_3_4_17_1 doi: 10.1017/CBO9781316226537 – ident: e_1_3_4_30_1 doi: 10.1037/0021-9010.80.1.122 – volume-title: The managerial grid: The key to leadership excellence year: 1964 ident: e_1_3_4_4_1 – ident: e_1_3_4_25_1 doi: 10.1111/joms.12133 – ident: e_1_3_4_14_1 doi: 10.1111/hcre.12105 – ident: e_1_3_4_31_1 doi: 10.2105/AJPH.2016.303448 – volume-title: Explaining psychological statistics year: 2013 ident: e_1_3_4_9_1 doi: 10.1002/9781394260638 – ident: e_1_3_4_15_1 doi: 10.1111/j.1468-2958.2012.01426.x – ident: e_1_3_4_27_1 doi: 10.15585/mmwr.mm6732a3 – ident: e_1_3_4_24_1 doi: 10.1177/0893318908327007 – start-page: 130 volume-title: Engaging theories in interpersonal communication: Multiple perspectives year: 2022 ident: e_1_3_4_36_1 – volume-title: Begin with trust: The first step to becoming a genuinely empowering leader year: 2020 ident: e_1_3_4_13_1 – ident: e_1_3_4_40_1 doi: 10.1111/j.1473-4192.1999.tb00170.x |
| SSID | ssj0012524 |
| Score | 2.3489459 |
| Snippet | This experimental study, extending the communication accommodation theory and the Communication Predicament of Disability Model, examined people with... |
| SourceID | proquest crossref informaworld |
| SourceType | Aggregation Database Enrichment Source Index Database Publisher |
| StartPage | 456 |
| SubjectTerms | adaptive response strategies anxiety competence Feedback (Response) Interability communication styles internalized stigma Participant Satisfaction People with disabilities satisfaction |
| Title | Cognitive, emotional, and behavioral responses to interability communication styles in the workplace: Perspectives of people with disabilities |
| URI | https://www.tandfonline.com/doi/abs/10.1080/03637751.2023.2213305 https://www.proquest.com/docview/2878556217 |
| Volume | 90 |
| WOSCitedRecordID | wos000993863400001&url=https%3A%2F%2Fcvtisr.summon.serialssolutions.com%2F%23%21%2Fsearch%3Fho%3Df%26include.ft.matches%3Dt%26l%3Dnull%26q%3D |
| hasFullText | 1 |
| inHoldings | 1 |
| isFullTextHit | |
| isPrint | |
| journalDatabaseRights | – providerCode: PRVAWR databaseName: Taylor & Francis customDbUrl: eissn: 1479-5787 dateEnd: 99991231 omitProxy: false ssIdentifier: ssj0012524 issn: 0363-7751 databaseCode: TFW dateStart: 19760301 isFulltext: true titleUrlDefault: https://www.tandfonline.com providerName: Taylor & Francis |
| link | http://cvtisr.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwrV1LSwMxEA4iHrz4qO8XcxBPXW2z2SbrTcTioUgPFXtbdmcTKNRWmlXwT_ibnexmW4uIBz0um0kCk8xkkm--YeycG1QxuQUKU7UOhJYiSAWmAZ1dO7HJBaLIy2IT8uFBDYdx36MJrYdVuhjaVEQRpa12mzvNbI2Iu3Jvj1JGLrrj4SXnFGaVLKbk-t3WHHSf5u8IPOKifq10InUOz0-9LHmnJe7Sb7a6dEDdzX-Y-hbb8KdPuKmWyzZb0ZOGK9zsQR4NduybjOwzXMBS9ohtsP2ev9209LM3J2S2O-zjtoYhNUFXlYHScRNonrAgAoBZBcgl8WIKjqhiVrGEvwN-HQls8T6mRqMJ0PEU5tCxa-gvUkMtTA1U-Hdwl8mQe7ZgxxC7yx67d4Pb-8CXegiQYuSC_KRGGfMWqk5uUmVM6DJcVdqWeaYwbYUYKoxjaTIVIRqKo5TAjs4UGUky6jrcY6uT6UQfMBBSUCdphHnUEjKSFAAakSkpTM45DXLIRK3iBD0PuivHMU7aNV2qV1LilJR4JR2yy7nYS0UE8ptA_HX9JEV5A2OqcilJ-IvsSb3YEm9TbEKxrYrouNqWR3_o-pitu88Sj8hP2Goxe9WnbA3fipGdnZW75xNScxeV |
| linkProvider | Taylor & Francis |
| linkToHtml | http://cvtisr.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwrV1LTxsxELYqQGovpaQPIKHMoeqJhcTrjb3cECKiIo16SFVu1mbWliKlCcpuK_En-puZ2fWGRFXFgZ7tsS2NPS_PfCPEJ-nRpKQWyE11LlJOqyhTmEVku_ZTnytElVfNJvRoZG5v0_VaGE6rZB_a10ARlazmx83B6CYl7ow_H7VO2L2T8amU5GcxjOl2QrqW8fPHgx-rnwSZSNX8VzJNU8Xzr2U29NMGeulf0rpSQYPd_3H4N-J1MEDhor4xe-KFm7e4d3PI82iJdpgyLX7CZ9goICla4sMwBDgLGhyuMJmLt-LPZZOJdAKubg6UzU6ADgqPWACwrHNyibxcAGNVLGug8HvA9Z2gKO9nNGk6B7JQYZU9dg7fHqtDC1h4qFPggePJkAfAYAaJfSe-D67Gl9dR6PYQIbnJJalKhzqVXTT93GfG-5iLXE3W0_nEYNaNMTaYptpPTILoyZUyCvtuYkhOklx38XuxNV_M3b4ApRUtkiWYJ12lE00-oFcTo5XPpaRNDoRqeGwxQKFzR46Z7TWIqYFJlplkA5MOxOmK7K7GAnmKIF2_QLasgjC-7phi4ydoO81ts0GsFJbcW5OQxdrTh89Y-li8vB5_Hdrhl9FNW7zioSo9UXbEVrn85Y7EDv4up8XyY_WUHgD4Qhu_ |
| linkToPdf | http://cvtisr.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwrV1NTxsxELUQIMSllAAtTVrmgHpiIfF6Yy83RBuBiKIcqOBmbWZtKVJIonhbiT_R39zxrjcQVYgDnO2xLY09H_bzG8aOuUWVklugNNWYSBgpokxgFlHs2k1tLhBFXhabkIOBur9PhwFN6AKs0ufQtiKKKG21P9zz3NaIuDP_9ihl4rM7Hp9yTmmWZzHdoNC56zf5be9u-ZDAEy7q50ovU3_ieWmYFfe0Ql76n7EuPVBv5x3W_pF9COEnXFT7ZZetmWnDV24OKI8Ga4YuY_cA32Hl-4hrsE_9cL3pqLG_ZGR2e-zvZY1DOgFTlQbKJidA64QnJgBYVIhcEi9m4JkqFhVN-CPg85nAFY8T6jSeAsWnsMSOncPw6W-og5mFCgAP_jYZ8kAX7Cli99mv3s_by6so1HqIkJLkghylQZnyNqpubjNlbey_uKqsI_ORwqwdY6wwTaUdqQTRUiKlBHbNSJGVJKtu4gO2Pp1NzWcGQgoaJEswT9pCJpIyQCtGSgqbc06THDJRq1hjIEL39TgmulPzpQYlaa8kHZR0yE6XYvOKCeQ1gfT5_tFFeQVjq3opOn5FtlVvNh2MitOU3KqE4tWO_PKGoY_Y1vBHT_evBzdNtu1bSmwib7H1YvHbfGWb-KcYu8W38iD9A4jBGnE |
| openUrl | ctx_ver=Z39.88-2004&ctx_enc=info%3Aofi%2Fenc%3AUTF-8&rfr_id=info%3Asid%2Fsummon.serialssolutions.com&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.atitle=Cognitive%2C+emotional%2C+and+behavioral+responses+to+interability+communication+styles+in+the+workplace%3A+Perspectives+of+people+with+disabilities&rft.jtitle=Communication+monographs&rft.au=Byrd%2C+Gabrielle+A&rft.au=Zhang%2C+Yan+Bing&rft.date=2023-10-02&rft.pub=Taylor+%26+Francis+Ltd&rft.issn=0363-7751&rft.eissn=1479-5787&rft.volume=90&rft.issue=4&rft.spage=456&rft.epage=476&rft_id=info:doi/10.1080%2F03637751.2023.2213305&rft.externalDBID=NO_FULL_TEXT |
| thumbnail_l | http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/lc.gif&issn=0363-7751&client=summon |
| thumbnail_m | http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/mc.gif&issn=0363-7751&client=summon |
| thumbnail_s | http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/sc.gif&issn=0363-7751&client=summon |