Impact of tourist-to-tourist interaction on tourism experience: The mediating role of cohesion and intimacy

Utilizing the Stimulus-Organism-Response paradigm, this study explores how self-disclosure, an important component of tourist-to-tourist interaction, influences tourist experience. Data were collected through a field experiment and analyzed via PLS analysis and PROCESS. Findings indicate that self-d...

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Vydáno v:Annals of tourism research Ročník 76; s. 153 - 167
Hlavní autoři: Lin, Hongxia, Zhang, Meng, Gursoy, Dogan, Fu, Xiaorong
Médium: Journal Article
Jazyk:angličtina
Vydáno: New York Elsevier Ltd 01.05.2019
Elsevier Science Ltd
Témata:
Cohesion
Disclosure
Indirect effects
Intimacy
Personal relationships
Relationships
Satisfaction
Self disclosure
Social cohesion
Social interaction
Stimulus
Tourism
Tourist engagement
Tourist experience
Tourist-to-tourist interaction
Relationships
Self-disclosure
Tourist-to-tourist interaction
Tourist experience
Tourist engagement
ISSN:0160-7383, 1873-7722
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Shrnutí:Utilizing the Stimulus-Organism-Response paradigm, this study explores how self-disclosure, an important component of tourist-to-tourist interaction, influences tourist experience. Data were collected through a field experiment and analyzed via PLS analysis and PROCESS. Findings indicate that self-disclosure indirectly increases engagement by strengthening perceived cohesion and perceived intimacy. Perceived cohesion and perceived intimacy have indirect effects on satisfaction with experience, through engagement. Further, the initial tie strength moderates the effect of self-disclosure on perceived cohesion and perceived intimacy. These findings contribute to the development of tourism experience research from the perspective of tourist-to-tourist interaction and the social interaction literature by examining the unique interaction mechanism among tourists. •Integrates tourist-to-tourist interaction into tourist experience studies.•Uses PLS analysis to examine data collected by field experiment in China.•Self-disclosure is a significant component of tourist-to-tourist interaction.•Perceived cohesion and intimacy are critical determinants of tourist engagement.•Engagement mediates the impacts of cohesion and intimacy on satisfaction.
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ISSN:0160-7383
1873-7722
DOI:10.1016/j.annals.2019.03.009