Impact of tourist-to-tourist interaction on tourism experience: The mediating role of cohesion and intimacy

Utilizing the Stimulus-Organism-Response paradigm, this study explores how self-disclosure, an important component of tourist-to-tourist interaction, influences tourist experience. Data were collected through a field experiment and analyzed via PLS analysis and PROCESS. Findings indicate that self-d...

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Vydané v:Annals of tourism research Ročník 76; s. 153 - 167
Hlavní autori: Lin, Hongxia, Zhang, Meng, Gursoy, Dogan, Fu, Xiaorong
Médium: Journal Article
Jazyk:English
Vydavateľské údaje: New York Elsevier Ltd 01.05.2019
Elsevier Science Ltd
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ISSN:0160-7383, 1873-7722
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Abstract Utilizing the Stimulus-Organism-Response paradigm, this study explores how self-disclosure, an important component of tourist-to-tourist interaction, influences tourist experience. Data were collected through a field experiment and analyzed via PLS analysis and PROCESS. Findings indicate that self-disclosure indirectly increases engagement by strengthening perceived cohesion and perceived intimacy. Perceived cohesion and perceived intimacy have indirect effects on satisfaction with experience, through engagement. Further, the initial tie strength moderates the effect of self-disclosure on perceived cohesion and perceived intimacy. These findings contribute to the development of tourism experience research from the perspective of tourist-to-tourist interaction and the social interaction literature by examining the unique interaction mechanism among tourists. •Integrates tourist-to-tourist interaction into tourist experience studies.•Uses PLS analysis to examine data collected by field experiment in China.•Self-disclosure is a significant component of tourist-to-tourist interaction.•Perceived cohesion and intimacy are critical determinants of tourist engagement.•Engagement mediates the impacts of cohesion and intimacy on satisfaction.
AbstractList Utilizing the Stimulus-Organism-Response paradigm, this study explores how self-disclosure, an important component of tourist-to-tourist interaction, influences tourist experience. Data were collected through a field experiment and analyzed via PLS analysis and PROCESS. Findings indicate that self-disclosure indirectly increases engagement by strengthening perceived cohesion and perceived intimacy. Perceived cohesion and perceived intimacy have indirect effects on satisfaction with experience, through engagement. Further, the initial tie strength moderates the effect of self-disclosure on perceived cohesion and perceived intimacy. These findings contribute to the development of tourism experience research from the perspective of tourist-to-tourist interaction and the social interaction literature by examining the unique interaction mechanism among tourists.
Utilizing the Stimulus-Organism-Response paradigm, this study explores how self-disclosure, an important component of tourist-to-tourist interaction, influences tourist experience. Data were collected through a field experiment and analyzed via PLS analysis and PROCESS. Findings indicate that self-disclosure indirectly increases engagement by strengthening perceived cohesion and perceived intimacy. Perceived cohesion and perceived intimacy have indirect effects on satisfaction with experience, through engagement. Further, the initial tie strength moderates the effect of self-disclosure on perceived cohesion and perceived intimacy. These findings contribute to the development of tourism experience research from the perspective of tourist-to-tourist interaction and the social interaction literature by examining the unique interaction mechanism among tourists. •Integrates tourist-to-tourist interaction into tourist experience studies.•Uses PLS analysis to examine data collected by field experiment in China.•Self-disclosure is a significant component of tourist-to-tourist interaction.•Perceived cohesion and intimacy are critical determinants of tourist engagement.•Engagement mediates the impacts of cohesion and intimacy on satisfaction.
Author Lin, Hongxia
Gursoy, Dogan
Zhang, Meng
Fu, Xiaorong
Author_xml – sequence: 1
  givenname: Hongxia
  surname: Lin
  fullname: Lin, Hongxia
  email: lhx4321@163.com
  organization: School of Business Administration, Southwestern University of Finance and Economics, Chengdu, China
– sequence: 2
  givenname: Meng
  surname: Zhang
  fullname: Zhang, Meng
  email: zhangm707@swufe.edu.cn
  organization: Institute of Tourism Management, School of Business Administration, Southwestern University of Finance and Economics, Chengdu, China
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  givenname: Dogan
  orcidid: 0000-0002-3602-9433
  surname: Gursoy
  fullname: Gursoy, Dogan
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  organization: School of Hospitality Business Management, Washington State University, Pullman, WA 99163, USA
– sequence: 4
  givenname: Xiaorong
  surname: Fu
  fullname: Fu, Xiaorong
  email: fuxr@swufe.edu.cn
  organization: School of Business Administration, Southwestern University of Finance and Economics, Chengdu, China
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Keywords Relationships
Self-disclosure
Tourist-to-tourist interaction
Tourist experience
Tourist engagement
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Snippet Utilizing the Stimulus-Organism-Response paradigm, this study explores how self-disclosure, an important component of tourist-to-tourist interaction,...
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StartPage 153
SubjectTerms Cohesion
Disclosure
Indirect effects
Intimacy
Personal relationships
Relationships
Satisfaction
Self disclosure
Social cohesion
Social interaction
Stimulus
Tourism
Tourist engagement
Tourist experience
Tourist-to-tourist interaction
Title Impact of tourist-to-tourist interaction on tourism experience: The mediating role of cohesion and intimacy
URI https://dx.doi.org/10.1016/j.annals.2019.03.009
https://www.proquest.com/docview/2254492001
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