Impact of tourist-to-tourist interaction on tourism experience: The mediating role of cohesion and intimacy
Utilizing the Stimulus-Organism-Response paradigm, this study explores how self-disclosure, an important component of tourist-to-tourist interaction, influences tourist experience. Data were collected through a field experiment and analyzed via PLS analysis and PROCESS. Findings indicate that self-d...
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| Vydané v: | Annals of tourism research Ročník 76; s. 153 - 167 |
|---|---|
| Hlavní autori: | , , , |
| Médium: | Journal Article |
| Jazyk: | English |
| Vydavateľské údaje: |
New York
Elsevier Ltd
01.05.2019
Elsevier Science Ltd |
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| ISSN: | 0160-7383, 1873-7722 |
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| Abstract | Utilizing the Stimulus-Organism-Response paradigm, this study explores how self-disclosure, an important component of tourist-to-tourist interaction, influences tourist experience. Data were collected through a field experiment and analyzed via PLS analysis and PROCESS. Findings indicate that self-disclosure indirectly increases engagement by strengthening perceived cohesion and perceived intimacy. Perceived cohesion and perceived intimacy have indirect effects on satisfaction with experience, through engagement. Further, the initial tie strength moderates the effect of self-disclosure on perceived cohesion and perceived intimacy. These findings contribute to the development of tourism experience research from the perspective of tourist-to-tourist interaction and the social interaction literature by examining the unique interaction mechanism among tourists.
•Integrates tourist-to-tourist interaction into tourist experience studies.•Uses PLS analysis to examine data collected by field experiment in China.•Self-disclosure is a significant component of tourist-to-tourist interaction.•Perceived cohesion and intimacy are critical determinants of tourist engagement.•Engagement mediates the impacts of cohesion and intimacy on satisfaction. |
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| AbstractList | Utilizing the Stimulus-Organism-Response paradigm, this study explores how self-disclosure, an important component of tourist-to-tourist interaction, influences tourist experience. Data were collected through a field experiment and analyzed via PLS analysis and PROCESS. Findings indicate that self-disclosure indirectly increases engagement by strengthening perceived cohesion and perceived intimacy. Perceived cohesion and perceived intimacy have indirect effects on satisfaction with experience, through engagement. Further, the initial tie strength moderates the effect of self-disclosure on perceived cohesion and perceived intimacy. These findings contribute to the development of tourism experience research from the perspective of tourist-to-tourist interaction and the social interaction literature by examining the unique interaction mechanism among tourists. Utilizing the Stimulus-Organism-Response paradigm, this study explores how self-disclosure, an important component of tourist-to-tourist interaction, influences tourist experience. Data were collected through a field experiment and analyzed via PLS analysis and PROCESS. Findings indicate that self-disclosure indirectly increases engagement by strengthening perceived cohesion and perceived intimacy. Perceived cohesion and perceived intimacy have indirect effects on satisfaction with experience, through engagement. Further, the initial tie strength moderates the effect of self-disclosure on perceived cohesion and perceived intimacy. These findings contribute to the development of tourism experience research from the perspective of tourist-to-tourist interaction and the social interaction literature by examining the unique interaction mechanism among tourists. •Integrates tourist-to-tourist interaction into tourist experience studies.•Uses PLS analysis to examine data collected by field experiment in China.•Self-disclosure is a significant component of tourist-to-tourist interaction.•Perceived cohesion and intimacy are critical determinants of tourist engagement.•Engagement mediates the impacts of cohesion and intimacy on satisfaction. |
| Author | Lin, Hongxia Gursoy, Dogan Zhang, Meng Fu, Xiaorong |
| Author_xml | – sequence: 1 givenname: Hongxia surname: Lin fullname: Lin, Hongxia email: lhx4321@163.com organization: School of Business Administration, Southwestern University of Finance and Economics, Chengdu, China – sequence: 2 givenname: Meng surname: Zhang fullname: Zhang, Meng email: zhangm707@swufe.edu.cn organization: Institute of Tourism Management, School of Business Administration, Southwestern University of Finance and Economics, Chengdu, China – sequence: 3 givenname: Dogan orcidid: 0000-0002-3602-9433 surname: Gursoy fullname: Gursoy, Dogan email: dgursoy@wsu.edu organization: School of Hospitality Business Management, Washington State University, Pullman, WA 99163, USA – sequence: 4 givenname: Xiaorong surname: Fu fullname: Fu, Xiaorong email: fuxr@swufe.edu.cn organization: School of Business Administration, Southwestern University of Finance and Economics, Chengdu, China |
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| Title | Impact of tourist-to-tourist interaction on tourism experience: The mediating role of cohesion and intimacy |
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