Emotional Support from AI Chatbots: Should a Supportive Partner Self-Disclose or Not?

Abstract This study examined how and when a chatbot’s emotional support was effective in reducing people’s stress and worry. It compared emotional support from chatbot versus human partners in terms of its process and conditional effects on stress/worry reduction. In an online experiment, participan...

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Bibliographic Details

Published in:	Journal of computer-mediated communication Vol. 26; no. 4; pp. 207 - 222
Main Authors:	Meng, Jingbo, Dai, Yue (Nancy)
Format:	Journal Article
Language:	English
Published:	Hoboken Oxford University Press 01.07.2021
Subjects:	Chatbots Disclosure Reduction Social support Human–AI Communication Artificial Intelligence Emotional Support Chatbot Mental Health Disclosure Stress
ISSN:	1083-6101, 1083-6101
Online Access:	Get full text
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