From web forms to chatbots: The roles of consistency and reciprocity for user information disclosure

Interactive decision aids (IDAs) on websites often require users to disclose relevant information (e.g., preferences, contact information) to help users in making decisions (e.g., product choice). With technological advances in IDAs, websites increasingly switch from static, non‐conversational IDAs...

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Bibliographic Details

Published in:	Information systems journal (Oxford, England) Vol. 34; no. 4; pp. 1175 - 1216
Main Authors:	Adam, Martin, Benlian, Alexander
Format:	Journal Article
Language:	English
Published:	Chichester, UK John Wiley & Sons, Inc 01.07.2024 Blackwell Publishing Ltd
Subjects:	chatbot Chatbots Consistency Disclosure experiment influence technique interactive decision aid multi‐method persuasion Reciprocity Websites
ISSN:	1350-1917, 1365-2575
Online Access:	Get full text
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