From web forms to chatbots: The roles of consistency and reciprocity for user information disclosure

Interactive decision aids (IDAs) on websites often require users to disclose relevant information (e.g., preferences, contact information) to help users in making decisions (e.g., product choice). With technological advances in IDAs, websites increasingly switch from static, non‐conversational IDAs...

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Veröffentlicht in:	Information systems journal (Oxford, England) Jg. 34; H. 4; S. 1175 - 1216
Hauptverfasser:	Adam, Martin, Benlian, Alexander
Format:	Journal Article
Sprache:	Englisch
Veröffentlicht:	Chichester, UK John Wiley & Sons, Inc 01.07.2024 Blackwell Publishing Ltd
Schlagworte:	chatbot Chatbots Consistency Disclosure experiment influence technique interactive decision aid multi‐method persuasion Reciprocity Websites
ISSN:	1350-1917, 1365-2575
Online-Zugang:	Volltext
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