From web forms to chatbots: The roles of consistency and reciprocity for user information disclosure

Interactive decision aids (IDAs) on websites often require users to disclose relevant information (e.g., preferences, contact information) to help users in making decisions (e.g., product choice). With technological advances in IDAs, websites increasingly switch from static, non‐conversational IDAs...

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Vydané v:	Information systems journal (Oxford, England) Ročník 34; číslo 4; s. 1175 - 1216
Hlavní autori:	Adam, Martin, Benlian, Alexander
Médium:	Journal Article
Jazyk:	English
Vydavateľské údaje:	Chichester, UK John Wiley & Sons, Inc 01.07.2024 Blackwell Publishing Ltd
Predmet:	chatbot Chatbots Consistency Disclosure experiment influence technique interactive decision aid multi‐method persuasion Reciprocity Websites
ISSN:	1350-1917, 1365-2575
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