Measuring the impact of out-of-class communication through instant messaging

Purpose Despite the growing body of literature demonstrating the role of communication in educational settings, there are limited up-to-date studies exploring the use of an instant messaging (IM) tool and its impacts on students’ learning outcomes, especially in the tertiary education in Vietnam. Th...

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Veröffentlicht in:	Education & training (London) Jg. 60; H. 4; S. 318 - 334
Hauptverfasser:	Nkhoma, Clara Akuzike, Thomas, Susan, Nkhoma, Mathews Zanda, Sriratanaviriyakul, Narumon, Truong, Trang Huyen, Vo, Hung Xuan
Format:	Journal Article
Sprache:	Englisch
Veröffentlicht:	London Emerald Publishing Limited 12.04.2018 Emerald Group Publishing Limited
Schlagworte:	Academic Achievement Business Administration Education Classrooms College Freshmen College Students Colleges & universities Communication Computer Mediated Communication Education Educational Environment Educational Quality Educational technology Foreign Countries Higher education Hypothesis Testing Instant messaging Instant messaging systems Investigations Learner Engagement Learning Learning Processes Mass Media Use Multivariate statistical analysis Questionnaires School environment Social Media Social networks Social research Statistical Analysis Structural Equation Models Student Motivation Students Synchronous Communication Teacher Student Relationship Teaching methods Technology Uses in Education University students Vietnam Remind Technology in teaching and learning Instant messages Classroom communication Student engagement Out-of-class communication
ISSN:	0040-0912, 1758-6127
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Abstract	Purpose Despite the growing body of literature demonstrating the role of communication in educational settings, there are limited up-to-date studies exploring the use of an instant messaging (IM) tool and its impacts on students’ learning outcomes, especially in the tertiary education in Vietnam. This study approached IM as an out-of-class communication (OCC) approach in computer-mediated communication. The purpose of this paper is to investigate students’ perceived quality of information received and its influence on their perceived performance proficiency as a result of their lecturers’ clarification of their enquiries through an online instant message application, namely Remind (www.remind.com/). Design/methodology/approach The target groups were first-year business students in an international university in Vietnam. The analysis of the data gathered from the questionnaire was carried out using a measurement model and a structural equation model. Findings The findings indicate that using OCC technology creates social bonding between students and lecturers by allowing students to clarify the ambiguity of concepts learnt in class and create a sense of connection with their lecturers which leads to better student engagement and hence improved learning outcomes. Originality/value The authors highlight the evidence of effective usage of IM tool by university students as a meaningful communication tool and the need to integrate technology into all educational settings.
AbstractList	PurposeDespite the growing body of literature demonstrating the role of communication in educational settings, there are limited up-to-date studies exploring the use of an instant messaging (IM) tool and its impacts on students’ learning outcomes, especially in the tertiary education in Vietnam. This study approached IM as an out-of-class communication (OCC) approach in computer-mediated communication. The purpose of this paper is to investigate students’ perceived quality of information received and its influence on their perceived performance proficiency as a result of their lecturers’ clarification of their enquiries through an online instant message application, namely Remind (www.remind.com/).Design/methodology/approachThe target groups were first-year business students in an international university in Vietnam. The analysis of the data gathered from the questionnaire was carried out using a measurement model and a structural equation model.FindingsThe findings indicate that using OCC technology creates social bonding between students and lecturers by allowing students to clarify the ambiguity of concepts learnt in class and create a sense of connection with their lecturers which leads to better student engagement and hence improved learning outcomes.Originality/valueThe authors highlight the evidence of effective usage of IM tool by university students as a meaningful communication tool and the need to integrate technology into all educational settings. Purpose Despite the growing body of literature demonstrating the role of communication in educational settings, there are limited up-to-date studies exploring the use of an instant messaging (IM) tool and its impacts on students’ learning outcomes, especially in the tertiary education in Vietnam. This study approached IM as an out-of-class communication (OCC) approach in computer-mediated communication. The purpose of this paper is to investigate students’ perceived quality of information received and its influence on their perceived performance proficiency as a result of their lecturers’ clarification of their enquiries through an online instant message application, namely Remind (www.remind.com/). Design/methodology/approach The target groups were first-year business students in an international university in Vietnam. The analysis of the data gathered from the questionnaire was carried out using a measurement model and a structural equation model. Findings The findings indicate that using OCC technology creates social bonding between students and lecturers by allowing students to clarify the ambiguity of concepts learnt in class and create a sense of connection with their lecturers which leads to better student engagement and hence improved learning outcomes. Originality/value The authors highlight the evidence of effective usage of IM tool by university students as a meaningful communication tool and the need to integrate technology into all educational settings. Purpose: Despite the growing body of literature demonstrating the role of communication in educational settings, there are limited up-to-date studies exploring the use of an instant messaging (IM) tool and its impacts on students' learning outcomes, especially in the tertiary education in Vietnam. This study approached IM as an out-of-class communication (OCC) approach in computer-mediated communication. The purpose of this paper is to investigate students' perceived quality of information received and its influence on their perceived performance proficiency as a result of their lecturers' clarification of their enquiries through an online instant message application, namely Remind (www.remind.com/). Design/methodology/approach: The target groups were first-year business students in an international university in Vietnam. The analysis of the data gathered from the questionnaire was carried out using a measurement model and a structural equation model. Findings: The findings indicate that using OCC technology creates social bonding between students and lecturers by allowing students to clarify the ambiguity of concepts learnt in class and create a sense of connection with their lecturers which leads to better student engagement and hence improved learning outcomes. Originality/value: The authors highlight the evidence of effective usage of IM tool by university students as a meaningful communication tool and the need to integrate technology into all educational settings.
Audience	Postsecondary Education
Author	Truong, Trang Huyen Vo, Hung Xuan Nkhoma, Mathews Zanda Thomas, Susan Sriratanaviriyakul, Narumon Nkhoma, Clara Akuzike
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Keywords	Remind Technology in teaching and learning Instant messages Classroom communication Student engagement Out-of-class communication
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Snippet	Purpose Despite the growing body of literature demonstrating the role of communication in educational settings, there are limited up-to-date studies exploring... Purpose: Despite the growing body of literature demonstrating the role of communication in educational settings, there are limited up-to-date studies exploring... PurposeDespite the growing body of literature demonstrating the role of communication in educational settings, there are limited up-to-date studies exploring...
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SubjectTerms	Academic Achievement Business Administration Education Classrooms College Freshmen College Students Colleges & universities Communication Computer Mediated Communication Education Educational Environment Educational Quality Educational technology Foreign Countries Higher education Hypothesis Testing Instant messaging Instant messaging systems Investigations Learner Engagement Learning Learning Processes Mass Media Use Multivariate statistical analysis Questionnaires School environment Social Media Social networks Social research Statistical Analysis Structural Equation Models Student Motivation Students Synchronous Communication Teacher Student Relationship Teaching methods Technology Uses in Education University students
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Title	Measuring the impact of out-of-class communication through instant messaging
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