Chatbots applications in education: A systematic review

The introduction of Artificial Intelligence technology enables the integration of Chatbot systems into various aspects of education. This technology is increasingly being used for educational purposes. Chatbot technology has the potential to provide quick and personalised services to everyone in the...

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Bibliographic Details
Published in:Computers and education. Artificial intelligence Vol. 2; p. 100033
Main Authors: Okonkwo, Chinedu Wilfred, Ade-Ibijola, Abejide
Format: Journal Article
Language:English
Published: Elsevier Ltd 2021
Elsevier
Subjects:
Artificial intelligence
Benefits of chatbots
Challenges of chatbots
Chatbots in education
Systematic review
Chatbots in education
Benefits of chatbots
Systematic review
Artificial intelligence
Challenges of chatbots
ISSN:2666-920X, 2666-920X
Online Access:Get full text
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Summary:The introduction of Artificial Intelligence technology enables the integration of Chatbot systems into various aspects of education. This technology is increasingly being used for educational purposes. Chatbot technology has the potential to provide quick and personalised services to everyone in the sector, including institutional employees and students. This paper presents a systematic review of previous studies on the use of Chatbots in education. A systematic review approach was used to analyse 53 articles from recognised digital databases. The review results provide a comprehensive understanding of prior research related to the use of Chatbots in education, including information on existing studies, benefits, and challenges, as well as future research areas on the implementation of Chatbot technology in the field of education. The implications of the findings were discussed, and suggestions were made.
ISSN:2666-920X
2666-920X
DOI:10.1016/j.caeai.2021.100033