APA (7th ed.) Citation

Ashfaq, M., Yun, J., Yu, S., & Loureiro, S. M. C. (2020). I, Chatbot: Modeling the determinants of users’ satisfaction and continuance intention of AI-powered service agents. Telematics and informatics, 54, 101473. https://doi.org/10.1016/j.tele.2020.101473

Chicago Style (17th ed.) Citation

Ashfaq, Muhammad, Jiang Yun, Shubin Yu, and Sandra Maria Correia Loureiro. "I, Chatbot: Modeling the Determinants of Users’ Satisfaction and Continuance Intention of AI-powered Service Agents." Telematics and Informatics 54 (2020): 101473. https://doi.org/10.1016/j.tele.2020.101473.

MLA (9th ed.) Citation

Ashfaq, Muhammad, et al. "I, Chatbot: Modeling the Determinants of Users’ Satisfaction and Continuance Intention of AI-powered Service Agents." Telematics and Informatics, vol. 54, 2020, p. 101473, https://doi.org/10.1016/j.tele.2020.101473.