Navigating the gray areas of content moderation: Professional moderators’ perspectives on uncivil user comments and the role of (AI-based) technological tools

Professional content moderators are responsible for limiting the negative effects of online discussions on news platforms and social media. However, little is known about how they adjust to platform and company moderation strategies while viewing and dealing with uncivil comments. Using qualitative...

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Vydané v:	New media & society Ročník 27; číslo 3; s. 1215 - 1234
Hlavní autori:	Wiesner, Andrea, Schäfer, Svenja, Lecheler, Sophie
Médium:	Journal Article
Jazyk:	English
Vydavateľské údaje:	London, England SAGE Publications 01.03.2025
Predmet:	AI content moderation semi-structured interviews user comments moderation strategies incivility
ISSN:	1461-4448, 1461-7315
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