Navigating the gray areas of content moderation: Professional moderators’ perspectives on uncivil user comments and the role of (AI-based) technological tools

Professional content moderators are responsible for limiting the negative effects of online discussions on news platforms and social media. However, little is known about how they adjust to platform and company moderation strategies while viewing and dealing with uncivil comments. Using qualitative...

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Veröffentlicht in:	New media & society Jg. 27; H. 3; S. 1215 - 1234
Hauptverfasser:	Wiesner, Andrea, Schäfer, Svenja, Lecheler, Sophie
Format:	Journal Article
Sprache:	Englisch
Veröffentlicht:	London, England SAGE Publications 01.03.2025
Schlagworte:	AI content moderation semi-structured interviews user comments moderation strategies incivility
ISSN:	1461-4448, 1461-7315
Online-Zugang:	Volltext
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