Navigating the gray areas of content moderation: Professional moderators’ perspectives on uncivil user comments and the role of (AI-based) technological tools
Professional content moderators are responsible for limiting the negative effects of online discussions on news platforms and social media. However, little is known about how they adjust to platform and company moderation strategies while viewing and dealing with uncivil comments. Using qualitative...
Saved in:
| Published in: | New media & society Vol. 27; no. 3; pp. 1215 - 1234 |
|---|---|
| Main Authors: | , , |
| Format: | Journal Article |
| Language: | English |
| Published: |
London, England
SAGE Publications
01.03.2025
|
| Subjects: | |
| ISSN: | 1461-4448, 1461-7315 |
| Online Access: | Get full text |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Abstract | Professional content moderators are responsible for limiting the negative effects of online discussions on news platforms and social media. However, little is known about how they adjust to platform and company moderation strategies while viewing and dealing with uncivil comments. Using qualitative interviews (N = 18), this study examines which types of comments professional moderators classify as actionable, which (automated) strategies they use to moderate them, and how these perceptions and strategies differ between organizations, platforms, and individuals. Our results show that moderators divide content requiring intervention into clearly problematic and “gray area” comments. They (automatically) delete clear cases but use interactive or motivational moderation techniques for “gray areas.” While moderators crave more advanced technologies, they deem them incapable of addressing context-heavy comments. These findings highlight the need for nuanced regulations, emphasize the crucial role of moderators in shaping public discourse, and offer practical implications for (semi-)automated content moderation strategies. |
|---|---|
| AbstractList | Professional content moderators are responsible for limiting the negative effects of online discussions on news platforms and social media. However, little is known about how they adjust to platform and company moderation strategies while viewing and dealing with uncivil comments. Using qualitative interviews (N = 18), this study examines which types of comments professional moderators classify as actionable, which (automated) strategies they use to moderate them, and how these perceptions and strategies differ between organizations, platforms, and individuals. Our results show that moderators divide content requiring intervention into clearly problematic and “gray area” comments. They (automatically) delete clear cases but use interactive or motivational moderation techniques for “gray areas.” While moderators crave more advanced technologies, they deem them incapable of addressing context-heavy comments. These findings highlight the need for nuanced regulations, emphasize the crucial role of moderators in shaping public discourse, and offer practical implications for (semi-)automated content moderation strategies. |
| Author | Wiesner, Andrea Schäfer, Svenja Lecheler, Sophie |
| Author_xml | – sequence: 1 givenname: Andrea orcidid: 0000-0002-2038-2523 surname: Wiesner fullname: Wiesner, Andrea organization: University of Vienna, Austria – sequence: 2 givenname: Svenja orcidid: 0000-0002-6401-1564 surname: Schäfer fullname: Schäfer, Svenja organization: University of Vienna, Austria – sequence: 3 givenname: Sophie surname: Lecheler fullname: Lecheler, Sophie organization: University of Vienna, Austria |
| BookMark | eNp9kL9OwzAQxi1UJNrCA7B5hCHFTtw4Yasq_lSqgAHmyHUuqavErmy3Ujdeg41n40lw2rKAxHSnu_t9n-4boJ42GhC6pGREKec3lKWUMZbFCaU5yQk9Qf1uFvGEjnvHvjs4QwPnVoTQlPG8jz6fxFbVwitdY78EXFuxw8KCcNhUWBrtQXvcmhJsODL6Fr9YU4FzoRfNz8JY9_X-gddg3RqkV1sIuMYbLdVWNXjjwAattg1aDgtd7q2saaAzuZrMooVwUF5jD3KpTWNqJYO4N6Zx5-i0Eo2Di2Mdorf7u9fpYzR_fphNJ_NIJjH3Ufg7jXlMEjkmvFpkMYOcyTgtScYyJrKqpITwcUIl4WXMBJRxwjOQjEIuciqTIeIHXWmNcxaqQiq_f9lboZqCkqILuvgTdCDpL3JtVSvs7l9mdGCcqKFYmY0Nabp_gG8o4JHz |
| CitedBy_id | crossref_primary_10_1080_21670811_2024_2434025 crossref_primary_10_1177_21674795241292715 crossref_primary_10_3389_fcomm_2024_1447457 crossref_primary_10_1177_14614448241274457 crossref_primary_10_1080_17544750_2025_2485110 crossref_primary_10_1177_20563051251340855 crossref_primary_10_1177_14614448251348900 |
| Cites_doi | 10.2307/j.ctvhrcz0v 10.1080/25785648.2021.1899510 10.1016/j.techsoc.2022.101922 10.1177/20539517211046181 10.1080/1461670X.2021.2017793 10.1111/j.1540-5907.2007.00233.x 10.1080/10584609.2019.1663324 10.1080/23736992.2021.1976645 10.1177/107769901008700101 10.1016/j.chb.2019.05.022 10.1057/s41269-018-0079-z 10.1080/21670811.2020.1797519 10.1287/mksc.2022.1361 10.1177/14614448221103534. 10.1007/978-3-319-56273-5 10.1016/j.clsr.2023.105790 10.17645/mac.v6i4.1493 10.1177/1461444810389569 10.1177/14614448211026059 10.1017/9781108297820 10.1080/17512786.2020.1808858 10.2478/nor-2020-0003 10.1093/hcr/hqab022 10.1177/1461444818757205 10.1177/2158244020919447 10.4135/9781446288719 10.1145/3491102.3517505 10.1177/2056305119862641 10.7312/sydn18924 10.1177/2053951719897945 10.1177/1461444820912540 10.1177/1461444820954194 10.1177/0093650220921314 10.3389/fpos.2022.812145 10.1080/08838151.2015.1093482 |
| ContentType | Journal Article |
| Copyright | The Author(s) 2023 |
| Copyright_xml | – notice: The Author(s) 2023 |
| DBID | AFRWT AAYXX CITATION |
| DOI | 10.1177/14614448231190901 |
| DatabaseName | SAGE Journals Open Access Journals (SAGE) CrossRef |
| DatabaseTitle | CrossRef |
| DatabaseTitleList | CrossRef |
| DeliveryMethod | fulltext_linktorsrc |
| Discipline | Sociology & Social History Computer Science |
| EISSN | 1461-7315 |
| EndPage | 1234 |
| ExternalDocumentID | 10_1177_14614448231190901 10.1177_14614448231190901 |
| GroupedDBID | -TM .2L 01A 0R~ 123 18M 1~K 29N 31W 31X 3EH 4.4 56W 5VS 5WV AABOD AADIR AADUE AAJPV AAPII AAQDB AAQXI AARIX AATAA ABAWP ABCCA ABCJG ABEIX ABFXH ABHHT ABHQH ABIDT ABIVO ABJNI ABKRH ABPNF ABQPY ABQXT ABRHV ABUFD ABUJY ACCVC ACDXX ACFUR ACFZE ACGFS ACHQT ACLZU ACOFE ACOXC ACROE ACRPL ACSIQ ACUIR ACYLP ADDLC ADEBD ADNMO ADNON ADRRZ ADTOS ADYCS AEDXQ AEOBU AESZF AEUHG AEVPJ AEVXP AEWDL AEWHI AEXNY AFEET AFKRG AFMOU AFQAA AFRWT AFUIA AFWMB AGDVU AGKLV AGNHF AGNWV AGQPQ AGWNL AHDMH AHHFK AHWHD AJGYC AJHME AJUZI AJVBE ALMA_UNASSIGNED_HOLDINGS AMNSR ANDLU ARTOV ASPBG AUTPY AUVAJ AVWKF AYPQM AZFZN B8T B8Z BDZRT BMVBW BPACV BYIEH CAG CEADM COF CS3 DG~ DOPDO DU5 DV7 DV8 EBS EJD FEDTE FHBDP GROUPED_SAGE_PREMIER_JOURNAL_COLLECTION H13 HF~ HVGLF J8X N9A O9- OHT P.B P2P Q7P ROL S01 SASJQ SAUOL SCNPE SFC SFK SFT SFX SGU SGV SHB SPJ SPP SRC SSDHQ YNT YQT ZPLXX ZPPRI ~32 AAYXX ABUAX AEYHP CITATION |
| ID | FETCH-LOGICAL-c327t-231627203c507fb824e94c26d08484a8fd1007531c07d24aed2378ec41e9a91c3 |
| IEDL.DBID | AEVPJ |
| ISICitedReferencesCount | 9 |
| ISICitedReferencesURI | http://www.webofscience.com/api/gateway?GWVersion=2&SrcApp=Summon&SrcAuth=ProQuest&DestLinkType=CitingArticles&DestApp=WOS_CPL&KeyUT=001044114100001&url=https%3A%2F%2Fcvtisr.summon.serialssolutions.com%2F%23%21%2Fsearch%3Fho%3Df%26include.ft.matches%3Dt%26l%3Dnull%26q%3D |
| ISSN | 1461-4448 |
| IngestDate | Tue Nov 18 20:00:21 EST 2025 Sat Nov 29 07:21:24 EST 2025 Tue Oct 07 08:26:26 EDT 2025 |
| IsDoiOpenAccess | true |
| IsOpenAccess | true |
| IsPeerReviewed | true |
| IsScholarly | true |
| Issue | 3 |
| Keywords | AI content moderation semi-structured interviews user comments moderation strategies incivility |
| Language | English |
| License | This article is distributed under the terms of the Creative Commons Attribution-NonCommercial 4.0 License (https://creativecommons.org/licenses/by-nc/4.0/) which permits non-commercial use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access page (https://us.sagepub.com/en-us/nam/open-access-at-sage). |
| LinkModel | DirectLink |
| MergedId | FETCHMERGED-LOGICAL-c327t-231627203c507fb824e94c26d08484a8fd1007531c07d24aed2378ec41e9a91c3 |
| ORCID | 0000-0002-6401-1564 0000-0002-2038-2523 |
| OpenAccessLink | https://journals.sagepub.com/doi/full/10.1177/14614448231190901?utm_source=summon&utm_medium=discovery-provider |
| PageCount | 20 |
| ParticipantIDs | crossref_citationtrail_10_1177_14614448231190901 crossref_primary_10_1177_14614448231190901 sage_journals_10_1177_14614448231190901 |
| PublicationCentury | 2000 |
| PublicationDate | 2025-03-01 |
| PublicationDateYYYYMMDD | 2025-03-01 |
| PublicationDate_xml | – month: 03 year: 2025 text: 2025-03-01 day: 01 |
| PublicationDecade | 2020 |
| PublicationPlace | London, England |
| PublicationPlace_xml | – name: London, England |
| PublicationTitle | New media & society |
| PublicationYear | 2025 |
| Publisher | SAGE Publications |
| Publisher_xml | – name: SAGE Publications |
| References | Talat, Thorne, Bingel 2021; 11 Van’t Riet, Van Stekelenburg 2021; 48 Leerssen 2023; 48 Gerrard, Thornham 2020; 22 Gillespie 2022; 8 Kim, Kim 2019; 99 Spierings, Jacobs 2018; 54 Jaidka, Zhou, Lelkes 2021; 27 Boberg, Schatto-Eckrodt, Frischlich 2018; 6 Su, Xenos, Rose 2018; 20 Molina, Sundar 2022 Masullo Chen, Muddiman, Wilner 2019; 5 Gorwa, Binns, Katzenbach 2020; 7 Laor 2022; 68 Jørgensen, Zuleta 2020; 41 Tworek 2021; 35 Bormann 2022; 4 Masullo, Riedl, Huang 2020; 16 Rossini 2020; 49 Brøvig-Hanssen, Jones 2021; 25 Masullo, Lu, Fadnis 2020; 23 Williams, Sebastian 2022; 37 Hanitzsch, Anikina, Berganza 2010; 87 Wintterlin, Schatto-Eckrodt, Frischlich 2020; 8 Paasch-Colberg, Strippel 2021; 23 Otto, Lecheler, Schuck 2020; 37 Dahlberg 2011; 13 Liu, Yildirim, Zhang 2022; 41 Brooks, Geer 2007; 51 Rieder, Skop 2021; 8 Rowe 2015; 59 Theocharis, Barberá, Fazekas 2020; 10 Jaidka K (e_1_3_3_14_1) 2021; 27 e_1_3_3_30_1 e_1_3_3_18_1 e_1_3_3_17_1 Flick U (e_1_3_3_8_1) 2017 e_1_3_3_19_1 e_1_3_3_37_1 e_1_3_3_13_1 e_1_3_3_38_1 e_1_3_3_16_1 e_1_3_3_35_1 e_1_3_3_15_1 Shoemaker PJ (e_1_3_3_34_1) 2014 e_1_3_3_36_1 e_1_3_3_33_1 e_1_3_3_12_1 e_1_3_3_31_1 e_1_3_3_11_1 e_1_3_3_32_1 e_1_3_3_40_1 e_1_3_3_41_1 Munn L (e_1_3_3_27_1) 2020 Gillespie T (e_1_3_3_10_1) 2022; 8 e_1_3_3_7_1 e_1_3_3_6_1 e_1_3_3_9_1 e_1_3_3_29_1 e_1_3_3_28_1 e_1_3_3_25_1 e_1_3_3_24_1 e_1_3_3_26_1 Talat Z (e_1_3_3_39_1) 2021; 11 e_1_3_3_3_1 e_1_3_3_21_1 e_1_3_3_44_1 e_1_3_3_2_1 e_1_3_3_20_1 e_1_3_3_5_1 e_1_3_3_23_1 e_1_3_3_42_1 e_1_3_3_4_1 e_1_3_3_22_1 e_1_3_3_43_1 |
| References_xml | – volume: 8 start-page: 211175 issue: 3 year: 2022 article-title: Do not recommend? Reduction as a form of content moderation publication-title: Social Media and Society – volume: 22 start-page: 1266 issue: 7 year: 2020 end-page: 1286 article-title: Content moderation: social media’s sexist assemblages publication-title: New Media & Society – volume: 48 start-page: 203 issue: 2 year: 2021 end-page: 229 article-title: The effects of political incivility on political trust and political participation: a meta-analysis of experimental research publication-title: Human Communication Research – volume: 35 start-page: 106 issue: 2 year: 2021 end-page: 122 article-title: Fighting hate with speech law: media and German visions of democracy publication-title: The Journal of Holocaust Research – volume: 68 year: 2022 article-title: My social network: group differences in frequency of use, active use, and interactive use on Facebook, Instagram and Twitter publication-title: Technology in Society – volume: 87 start-page: 5 issue: 1 year: 2010 end-page: 22 article-title: Modeling perceived influences on journalism: evidence from a cross-national survey of Journalists publication-title: Journalism & Mass Communication Quarterly – year: 2022 article-title: Does distrust in humans predict greater trust in AI? Role of individual differences in user responses to content moderation publication-title: New Media & Society – volume: 37 start-page: 88 issue: 1 year: 2020 end-page: 107 article-title: Is context the key? The (non-)differential effects of mediated incivility in three European countries publication-title: Political Communication – volume: 11 start-page: 29 year: 2021 end-page: 55 article-title: Bridging the gaps: multitask learning for domain transfer of hate speech detection publication-title: Online Harassment – volume: 48 start-page: 105790 year: 2023 article-title: An end to shadow banning? Transparency rights in the digital services act between content moderation and curation publication-title: Computer Law & Security Review – volume: 23 start-page: 3391 issue: 11 year: 2020 end-page: 3414 article-title: Does online incivility cancel out the spiral of silence? A moderated mediation model of willingness to speak out publication-title: New Media & Society – volume: 8 start-page: 110461 issue: 2 year: 2021 article-title: The fabrics of machine moderation: studying the technical, normative, and organizational structure of Perspective API publication-title: Big Data & Society – volume: 27 year: 2021 article-title: Beyond anonymity: network affordances, under deindividuation, improve social media discussion quality publication-title: Journal of Computer-Mediated Communication – volume: 49 start-page: 399 issue: 3 year: 2020 end-page: 425 article-title: Beyond incivility: understanding patterns of uncivil and intolerant discourse in online political talk publication-title: Communication Research – volume: 41 start-page: 831 issue: 4 year: 2022 end-page: 847 article-title: Implications of revenue models and technology for content moderation strategies publication-title: Marketing Science – volume: 99 start-page: 219 year: 2019 end-page: 227 article-title: Incivility on Facebook and political polarization: the mediating role of seeking further comments and negative emotion publication-title: Computers in Human Behavior – volume: 4 start-page: 812145 year: 2022 article-title: Perceptions and evaluations of incivility in public online discussions: insights from focus groups with different online actors publication-title: Frontiers in Political Science – volume: 37 start-page: 285 issue: 4 year: 2022 end-page: 287 article-title: Online comment sections: does taking them down enhance or hurt dialogue in a democracy? publication-title: Journal of Media Ethics – volume: 59 start-page: 539 issue: 4 year: 2015 end-page: 555 article-title: Deliberation 2.0: comparing the deliberative quality of online news user comments across platforms publication-title: Journal of Broadcasting & Electronic Media – volume: 10 start-page: 91944 issue: 2 year: 2020 article-title: The dynamics of political incivility on Twitter publication-title: SAGE Open – volume: 23 start-page: 224 issue: 2 year: 2021 end-page: 244 article-title: “The boundaries are blurry. . .”: how comment moderators in Germany see and respond to hate comments publication-title: Journalism Studies – volume: 5 start-page: 986264 issue: 3 year: 2019 article-title: We should not get rid of incivility online publication-title: Social Media + Society – volume: 8 start-page: 904 issue: 7 year: 2020 end-page: 924 article-title: How to cope with dark participation: moderation practices in German newsrooms publication-title: Digital Journalism – volume: 25 start-page: 1271 year: 2021 end-page: 1289 article-title: Remix’s retreat? Content moderation, copyright law and mashup music publication-title: New Media & Society – volume: 41 start-page: 51 issue: 1 year: 2020 end-page: 67 article-title: Private governance of freedom of expression on social media platforms publication-title: Nordicom Review – volume: 7 start-page: 989794 issue: 1 year: 2020 article-title: Algorithmic content moderation: technical and political challenges in the automation of platform governance publication-title: Big Data & Society – volume: 13 start-page: 855 issue: 6 year: 2011 end-page: 872 article-title: Re-constructing digital democracy: an outline of four “positions.” publication-title: New Media & Society – volume: 16 start-page: 738 issue: 4 year: 2020 end-page: 754 article-title: Engagement moderation: what journalists should say to improve online discussions publication-title: Journalism Practice – volume: 6 start-page: 58 issue: 4 year: 2018 end-page: 69 article-title: The moral gatekeeper? Moderation and deletion of user-generated content in a leading news forum publication-title: Media and Communication – volume: 54 start-page: 145 issue: 1 year: 2018 end-page: 173 article-title: Political parties and social media campaigning publication-title: Acta Politica – volume: 20 start-page: 3678 issue: 10 year: 2018 end-page: 3699 article-title: Uncivil and personal? Comparing patterns of incivility in comments on the Facebook pages of news outlets publication-title: New Media & Society – volume: 51 start-page: 1 issue: 1 year: 2007 end-page: 16 article-title: Beyond negativity: the effects of incivility on the electorate publication-title: American Journal of Political Science – ident: e_1_3_3_31_1 doi: 10.2307/j.ctvhrcz0v – ident: e_1_3_3_36_1 – ident: e_1_3_3_41_1 doi: 10.1080/25785648.2021.1899510 – volume-title: Mediating the Message in the 21st Century: A Media Sociology Perspective year: 2014 ident: e_1_3_3_34_1 – ident: e_1_3_3_19_1 doi: 10.1016/j.techsoc.2022.101922 – ident: e_1_3_3_30_1 doi: 10.1177/20539517211046181 – ident: e_1_3_3_29_1 doi: 10.1080/1461670X.2021.2017793 – ident: e_1_3_3_5_1 doi: 10.1111/j.1540-5907.2007.00233.x – volume-title: Ferocious Logics: Unmaking the Algorithm year: 2020 ident: e_1_3_3_27_1 – volume: 11 start-page: 29 year: 2021 ident: e_1_3_3_39_1 article-title: Bridging the gaps: multitask learning for domain transfer of hate speech detection publication-title: Online Harassment – ident: e_1_3_3_28_1 doi: 10.1080/10584609.2019.1663324 – ident: e_1_3_3_43_1 doi: 10.1080/23736992.2021.1976645 – ident: e_1_3_3_12_1 doi: 10.1177/107769901008700101 – ident: e_1_3_3_17_1 doi: 10.1016/j.chb.2019.05.022 – ident: e_1_3_3_35_1 doi: 10.1057/s41269-018-0079-z – ident: e_1_3_3_44_1 doi: 10.1080/21670811.2020.1797519 – ident: e_1_3_3_21_1 doi: 10.1287/mksc.2022.1361 – ident: e_1_3_3_25_1 doi: 10.1177/14614448221103534. – ident: e_1_3_3_6_1 doi: 10.1007/978-3-319-56273-5 – ident: e_1_3_3_20_1 doi: 10.1016/j.clsr.2023.105790 – ident: e_1_3_3_26_1 – ident: e_1_3_3_2_1 doi: 10.17645/mac.v6i4.1493 – ident: e_1_3_3_7_1 doi: 10.1177/1461444810389569 – volume-title: The SAGE Handbook of Qualitative Data Collection year: 2017 ident: e_1_3_3_8_1 – volume: 8 start-page: 211175 issue: 3 year: 2022 ident: e_1_3_3_10_1 article-title: Do not recommend? Reduction as a form of content moderation publication-title: Social Media and Society – ident: e_1_3_3_4_1 doi: 10.1177/14614448211026059 – volume: 27 year: 2021 ident: e_1_3_3_14_1 article-title: Beyond anonymity: network affordances, under deindividuation, improve social media discussion quality publication-title: Journal of Computer-Mediated Communication – ident: e_1_3_3_16_1 doi: 10.1017/9781108297820 – ident: e_1_3_3_24_1 doi: 10.1080/17512786.2020.1808858 – ident: e_1_3_3_13_1 doi: 10.2478/nor-2020-0003 – ident: e_1_3_3_42_1 doi: 10.1093/hcr/hqab022 – ident: e_1_3_3_37_1 doi: 10.1177/1461444818757205 – ident: e_1_3_3_40_1 doi: 10.1177/2158244020919447 – ident: e_1_3_3_18_1 doi: 10.4135/9781446288719 – ident: e_1_3_3_15_1 doi: 10.1145/3491102.3517505 – ident: e_1_3_3_22_1 doi: 10.1177/2056305119862641 – ident: e_1_3_3_38_1 doi: 10.7312/sydn18924 – ident: e_1_3_3_11_1 doi: 10.1177/2053951719897945 – ident: e_1_3_3_9_1 doi: 10.1177/1461444820912540 – ident: e_1_3_3_23_1 doi: 10.1177/1461444820954194 – ident: e_1_3_3_32_1 doi: 10.1177/0093650220921314 – ident: e_1_3_3_3_1 doi: 10.3389/fpos.2022.812145 – ident: e_1_3_3_33_1 doi: 10.1080/08838151.2015.1093482 |
| SSID | ssj0016479 |
| Score | 2.4662068 |
| Snippet | Professional content moderators are responsible for limiting the negative effects of online discussions on news platforms and social media. However, little is... |
| SourceID | crossref sage |
| SourceType | Enrichment Source Index Database Publisher |
| StartPage | 1215 |
| Title | Navigating the gray areas of content moderation: Professional moderators’ perspectives on uncivil user comments and the role of (AI-based) technological tools |
| URI | https://journals.sagepub.com/doi/full/10.1177/14614448231190901 |
| Volume | 27 |
| WOSCitedRecordID | wos001044114100001&url=https%3A%2F%2Fcvtisr.summon.serialssolutions.com%2F%23%21%2Fsearch%3Fho%3Df%26include.ft.matches%3Dt%26l%3Dnull%26q%3D |
| hasFullText | 1 |
| inHoldings | 1 |
| isFullTextHit | |
| isPrint | |
| journalDatabaseRights | – providerCode: PRVSPB databaseName: SAGE HSS 2015 customDbUrl: eissn: 1461-7315 dateEnd: 99991231 omitProxy: false ssIdentifier: ssj0016479 issn: 1461-4448 databaseCode: AEVPJ dateStart: 19990401 isFulltext: true titleUrlDefault: http://journals.sagepub.com/ providerName: SAGE Publications |
| link | http://cvtisr.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwvV1Lb9QwEB6VLQcuFAqoD1rNAfGSTDeO83AvaIVaAYfVHgD1tnJsp1ppN6l2syvtjb_RG7-NX4LHcbZFPMSJa2JnEnvsmXi-mQ_gWVYonsmCsyJKciakmwuVy4i5yza2_dgKU3qyiWw4zC8u5GgL6i4XJozg4g3Bqtwb-c2aVjedRp-EIOMJkVEL92PhnBNn0JxJe7tsZuP2uLtj1aArFJ9ezii0rQkQuWZdetsd2Ha-eJT0YHtw9mX0cRN4SIUvz0cCGEkIgdDfCv3JlN3CgXnTdL7z3z_qAdwPXiwOWrV7CFu22oWdjiECw4axCwebfBh8jm0mMLaFSdaP4NtQrXyBj-oSnRuKl3O1RkUgeaxLJAy9M4hIVD2tlp7i6FYdke5GPV98_3qNVzdJo657hc5cT1aTKdIhjHvWzGfyoaqMF0WYShLycvCBkR03r7DpYgyktdjU9XTxGD6fn316954FwgimY541zI1c6uPK2nm5ZZFzYaXQPDVEGiBUXhrChLhdR_czw4WyhsdZbrWIrFQy0vET6FV1ZfcAk1TLQvel276kKFKek2-mEmuKpDSJSvah3839WIdq6kTqMR1HoYD6L9O5D683Xa7aUiJ_a_yClGXcqc6fWx78c8tDuMeJvdgj6J5Cr5kv7RHc1atmspgfh5XwA-utHVM |
| linkProvider | SAGE Publications |
| linkToHtml | http://cvtisr.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwpV1LT9wwEB6hBam9lJa24lU6B9SXFJQ4zsPcVggEha72QCtuK8d20EpLgnbTlbjxN3rrb-OX4HGcLVUfqtRr4rEje-yZeL75BmA3KyTLRMGCIkrygAu7FjIXUWAfm9iEseG6dMUmssEgv7gQQ4-qpFwYP4OzPYJV2S9yh_Vid1OeOKdfGE7RK2vLBKVuLXPrtoc9WO4ffhl-XMQQUu6Y9kggIAkf0_xtJz9ZpQeQLmdljlb_5_uewhPvW2K_VYZnsGSqNVjt6jag38ZrsLnIUsE32ObnYksXcvMcvg_k3NFuVJdonUO8nMoblARdx7pEQrZbM4VUQKfVnX0cPmD36F7U09nd7Te8_pHKacUrtEZ0PB9PkK5GbF9XLr8OZaXdUIR0pEHe9U8Csq76PTbdzT_pEjZ1PZm9gM9Hh-cHx4Ev4xComGVNYGciddFeZX3PssgZN4Irlmqi8ucyLzUhNexZoMJMMy6NZnGWG8UjI6SIVPwSelVdmXXAJFWiUKGwh4rgRcpy8phkYnSRlDqRyQaE3TKOlOc4p1Ibk1Hkac1_WZ4N-LAQuW4JPv7W-C2t-6jTgj-33Pznlq_h0fH5p7PR2cngdAseM6ov7DBu29Brpl_NK1hR82Y8m-54Bb8HQ171Ng |
| linkToPdf | http://cvtisr.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwpV1Lb9QwEB5V2wpxoQ9AtFA6B8RLCk0c52Fuq7Yr2qLVHgD1tnJsp1ppSVa7YaXe-Bvc-G38EjyOsxTRIiSuice2PGPP2DPzDcCzrJAsEwULiijJAy4sL2QuosB-NrEJY8N16YpNZMNhfnEhRv7BjXJh_Aou3lBYlZ2RO6xpd890eeh9jIdUi5rbe4W1Taw-E5S-tW6vNSHrwXr_5NPobOVHSLlD2yOCgCi8X_PGTn7TTNfCupymGWz-7xy34J63MbHfCsU2rJlqBza7-g3ot_MO7K2yVfA5tnm62MKGXN2H70O5dPAb1SVaIxEv5_IKJYWwY10iRbhbdYVUSKeVobc4uoby0f2o54sfX7_h7FdKpyWv0CrTyXIyRXoisX19dnl2KCvthqKIRxrkZf80IC2rX2HTeQBIprCp6-niAXwcnHw4ehf4cg6BilnWBHYlUuf1VdYGLYuccSO4YqkmSH8u81JTxIY9E1SYacal0SzOcqN4ZIQUkYofQq-qK_MIMEmVKFQo7OEieJGynCwnmRhdJKVOZLILYcfKsfJY51RyYzqOPLz5H-zZhdcrklkL9PG3xi-I9-NOEm5vuffPLQ_gzuh4MH5_Ojx_DHcZlRl2oW5PoNfMv5h92FDLZrKYP_Uy_hNW1Peq |
| openUrl | ctx_ver=Z39.88-2004&ctx_enc=info%3Aofi%2Fenc%3AUTF-8&rfr_id=info%3Asid%2Fsummon.serialssolutions.com&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.atitle=Navigating+the+gray+areas+of+content+moderation%3A+Professional+moderators%E2%80%99+perspectives+on+uncivil+user+comments+and+the+role+of+%28AI-based%29+technological+tools&rft.jtitle=New+media+%26+society&rft.au=Wiesner%2C+Andrea&rft.au=Sch%C3%A4fer%2C+Svenja&rft.au=Lecheler%2C+Sophie&rft.date=2025-03-01&rft.issn=1461-4448&rft.eissn=1461-7315&rft.volume=27&rft.issue=3&rft.spage=1215&rft.epage=1234&rft_id=info:doi/10.1177%2F14614448231190901&rft.externalDBID=n%2Fa&rft.externalDocID=10_1177_14614448231190901 |
| thumbnail_l | http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/lc.gif&issn=1461-4448&client=summon |
| thumbnail_m | http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/mc.gif&issn=1461-4448&client=summon |
| thumbnail_s | http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/sc.gif&issn=1461-4448&client=summon |