Analysing the importance of sustainability‐oriented service quality in competition environment

The logistics sector is one of the most important domains in the service sector in understanding the increasing scale of business activities along with globalization. Due to the nature of the service sector, where competition is increasingly concentrated, the main objective of firms is the creation...

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Bibliographic Details
Published in:	Business strategy and the environment Vol. 29; no. 3; pp. 1504 - 1516
Main Authors:	Ozbekler, Turkan Muge, Ozturkoglu, Yucel
Format:	Journal Article
Language:	English
Published:	Chichester Wiley Periodicals Inc 01.03.2020
Subjects:	Business competition Companies Comparative advantage Competition Competitive advantage Consumers Customers environmental policy Factor analysis Globalization Logistics perceived quality Quality Quality of service Service industries service sector Sustainability Sustainability reporting sustainable development corporate sustainability Triple Bottom Line
ISSN:	0964-4733, 1099-0836
Online Access:	Get full text
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