Is someone listening to me? A topic modeling approach using guided LDA for exploring hospitality value proposition through online employee reviews
This study extends research on hospitality employee recruitment and retention by examining what employees are communicating through their online reviews. Centering on the Employee Value Propositions (EVPs) as a theoretical framework, the current study proposes that this industry presents distinct pr...
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| Veröffentlicht in: | International journal of hospitality management Jg. 127; S. 104114 |
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| Format: | Journal Article |
| Sprache: | Englisch |
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01.05.2025
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| ISSN: | 0278-4319 |
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| Abstract | This study extends research on hospitality employee recruitment and retention by examining what employees are communicating through their online reviews. Centering on the Employee Value Propositions (EVPs) as a theoretical framework, the current study proposes that this industry presents distinct propositions that are valuable to employees but remain underexplored by earlier studies that tend to focus on presumptive knowledge. Using topic modeling techniques, including Latent Dirichlet Allocation (LDA) and Guided LDA, the authors analyzed 19,488 unstructured employee reviews from Glassdoor.com. The findings confirmed that interactions with colleagues and other individuals in the workplace play a significant role in shaping employees' satisfaction or dissatisfaction with their hospitality jobs. In addition, the findings reveal that the diverse set of benefits, such as complementary travel and hospitality products, can become important economic values in hospitality positions, sometimes overcoming the weakness of low pay in salary. Altogether, the research illuminates how EVP can be understood by hospitality researchers and ultimately implemented by practitioners.
•Individuals play crucial roles in shaping hospitality industry employees' work perceptions, which are frequently referenced.•Economic value in hospitality, includes perks like free travel and products, which are highly valued by employees.•The meanings of EVP dimensions are uniquely shaped by the characteristics of the hospitality workplace. |
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| AbstractList | This study extends research on hospitality employee recruitment and retention by examining what employees are communicating through their online reviews. Centering on the Employee Value Propositions (EVPs) as a theoretical framework, the current study proposes that this industry presents distinct propositions that are valuable to employees but remain underexplored by earlier studies that tend to focus on presumptive knowledge. Using topic modeling techniques, including Latent Dirichlet Allocation (LDA) and Guided LDA, the authors analyzed 19,488 unstructured employee reviews from Glassdoor.com. The findings confirmed that interactions with colleagues and other individuals in the workplace play a significant role in shaping employees' satisfaction or dissatisfaction with their hospitality jobs. In addition, the findings reveal that the diverse set of benefits, such as complementary travel and hospitality products, can become important economic values in hospitality positions, sometimes overcoming the weakness of low pay in salary. Altogether, the research illuminates how EVP can be understood by hospitality researchers and ultimately implemented by practitioners.
•Individuals play crucial roles in shaping hospitality industry employees' work perceptions, which are frequently referenced.•Economic value in hospitality, includes perks like free travel and products, which are highly valued by employees.•The meanings of EVP dimensions are uniquely shaped by the characteristics of the hospitality workplace. |
| ArticleNumber | 104114 |
| Author | Ayoun, Baker Guo, Yejia Zhao, Sidi |
| Author_xml | – sequence: 1 givenname: Yejia orcidid: 0000-0002-1224-3179 surname: Guo fullname: Guo, Yejia email: yzg0056@auburn.edu organization: Horst Schulze School of Hospitality Management, Auburn University, 205 South College St., Auburn, AL 36830, USA – sequence: 2 givenname: Baker orcidid: 0000-0001-6746-4780 surname: Ayoun fullname: Ayoun, Baker email: bma0002@auburn.edu organization: Horst Schulze School of Hospitality Management, Auburn University, 205 South College St., Auburn, AL 36830, USA – sequence: 3 givenname: Sidi surname: Zhao fullname: Zhao, Sidi email: szz0067@auburn.edu organization: Harbert College of Business, Auburn University, 405 West Magnolia Ave, Auburn, AL 36849, USA |
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| Keywords | Guided LDA Employee value proposition Text analysis Hospitality employees Online employee reviews |
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