Effects of COVID-19 on hotel marketing and management: a perspective article
Purpose This paper aims to discuss the effects of COVID-19 on hotel marketing and management practices and outlines a three-pronged research agenda to stimulate knowledge development in the hotel sector. Design/methodology/approach This paper is based on an overview of the relevant literature on hot...
Uloženo v:
| Vydáno v: | International journal of contemporary hospitality management Ročník 32; číslo 8; s. 2563 - 2573 |
|---|---|
| Hlavní autoři: | , |
| Médium: | Journal Article |
| Jazyk: | angličtina |
| Vydáno: |
Bradford
Emerald Publishing Limited
04.08.2020
Emerald Group Publishing Limited |
| Témata: | |
| ISSN: | 0959-6119, 1757-1049 |
| On-line přístup: | Získat plný text |
| Tagy: |
Přidat tag
Žádné tagy, Buďte první, kdo vytvoří štítek k tomuto záznamu!
|
| Abstract | Purpose
This paper aims to discuss the effects of COVID-19 on hotel marketing and management practices and outlines a three-pronged research agenda to stimulate knowledge development in the hotel sector.
Design/methodology/approach
This paper is based on an overview of the relevant literature on hotel marketing and management and the hotel guest behavior. The authors also investigated hospitality service trends to propose a research agenda.
Findings
This paper presents a research agenda from three dimensions – artificial intelligence (AI) and robotics, hygiene and cleanliness and health and health care. First, different types of AI (mechanical, thinking and feeling) might open up distinct research streams at the intersection of health crises and hotel management, in light of the COVID-19 pandemic. Additionally, this paper recommends that researchers move beyond typical perspectives on the antecedents and outcomes of hotel hygiene and cleanliness to delve into guests’ perceptions of the cleanliness of specific hotel surfaces. Furthermore, a more in-depth analysis is warranted about the evolving relationship between hotels and the health-care sector.
Practical implications
The recommended research areas are intended to advance the knowledge base to help hotels recover from the COVID-19 pandemic. The suggested research streams are expected to provide actionable insights to promote the development and sustainability of the hotel sector.
Originality/value
This paper appears to be a frontier study, critically examining possible effects of the COVID-19 pandemic on hotel marketing and management practices and how hoteliers may respond to such challenges to recover after this pandemic. |
|---|---|
| AbstractList | Purpose
This paper aims to discuss the effects of COVID-19 on hotel marketing and management practices and outlines a three-pronged research agenda to stimulate knowledge development in the hotel sector.
Design/methodology/approach
This paper is based on an overview of the relevant literature on hotel marketing and management and the hotel guest behavior. The authors also investigated hospitality service trends to propose a research agenda.
Findings
This paper presents a research agenda from three dimensions – artificial intelligence (AI) and robotics, hygiene and cleanliness and health and health care. First, different types of AI (mechanical, thinking and feeling) might open up distinct research streams at the intersection of health crises and hotel management, in light of the COVID-19 pandemic. Additionally, this paper recommends that researchers move beyond typical perspectives on the antecedents and outcomes of hotel hygiene and cleanliness to delve into guests’ perceptions of the cleanliness of specific hotel surfaces. Furthermore, a more in-depth analysis is warranted about the evolving relationship between hotels and the health-care sector.
Practical implications
The recommended research areas are intended to advance the knowledge base to help hotels recover from the COVID-19 pandemic. The suggested research streams are expected to provide actionable insights to promote the development and sustainability of the hotel sector.
Originality/value
This paper appears to be a frontier study, critically examining possible effects of the COVID-19 pandemic on hotel marketing and management practices and how hoteliers may respond to such challenges to recover after this pandemic. PurposeThis paper aims to discuss the effects of COVID-19 on hotel marketing and management practices and outlines a three-pronged research agenda to stimulate knowledge development in the hotel sector.Design/methodology/approachThis paper is based on an overview of the relevant literature on hotel marketing and management and the hotel guest behavior. The authors also investigated hospitality service trends to propose a research agenda.FindingsThis paper presents a research agenda from three dimensions – artificial intelligence (AI) and robotics, hygiene and cleanliness and health and health care. First, different types of AI (mechanical, thinking and feeling) might open up distinct research streams at the intersection of health crises and hotel management, in light of the COVID-19 pandemic. Additionally, this paper recommends that researchers move beyond typical perspectives on the antecedents and outcomes of hotel hygiene and cleanliness to delve into guests’ perceptions of the cleanliness of specific hotel surfaces. Furthermore, a more in-depth analysis is warranted about the evolving relationship between hotels and the health-care sector.Practical implicationsThe recommended research areas are intended to advance the knowledge base to help hotels recover from the COVID-19 pandemic. The suggested research streams are expected to provide actionable insights to promote the development and sustainability of the hotel sector.Originality/valueThis paper appears to be a frontier study, critically examining possible effects of the COVID-19 pandemic on hotel marketing and management practices and how hoteliers may respond to such challenges to recover after this pandemic. |
| Author | Wen, Jun Jiang, Yangyang |
| Author_xml | – sequence: 1 givenname: Yangyang surname: Jiang fullname: Jiang, Yangyang email: yangyang.jiang@nottingham.edu.cn – sequence: 2 givenname: Jun surname: Wen fullname: Wen, Jun email: j.wen@ecu.edu.au |
| BookMark | eNp9kU1LAzEQhoMo2Fb_gKeA52gm2Y_Em6zVViq9FK8h3Z2tW7fZmk0F_72p9aKIp2HgfWaYZ4bk2HUOCbkAfgXA1fX0sZg8MS6Z4IIzLmR-RAaQpzkDnuhjMuA61SwD0Kdk2PdrziHNgA_IbFzXWIaedjUt5s_TOwaado6-dAFburH-FUPjVtS6KnbOrnCDLtxQS7fo-21Em3ek1oembPGMnNS27fH8u47I4n68KCZsNn-YFrczVkrIA6tyncBSC1mnSVKDVFjLSgtMMy0gK22mEECi5mUiqmyZqErZUiFHoSqJuRyRy8PYre_edtgHs-523sWNRiQyXiZUwmNKHVKl7_reY23KJtjQdC5427QGuNmrM1_qDJdmr87s1UVU_EK3vokuPv6H4ABFQ9621d_Mjx_JT6DvgBA |
| CitedBy_id | crossref_primary_10_1080_19388160_2023_2213454 crossref_primary_10_1016_j_scs_2021_103126 crossref_primary_10_1016_j_ijhm_2023_103427 crossref_primary_10_21511_im_18_4__2022_03 crossref_primary_10_1108_IJCHM_08_2021_1015 crossref_primary_10_1108_JHTI_04_2022_0146 crossref_primary_10_1080_19368623_2021_1877588 crossref_primary_10_1080_13683500_2022_2047163 crossref_primary_10_1108_IJCHM_04_2021_0491 crossref_primary_10_1108_IJCHM_07_2021_0831 crossref_primary_10_1080_10548408_2021_1985038 crossref_primary_10_1108_IJCHM_12_2022_1630 crossref_primary_10_1080_13683500_2022_2117593 crossref_primary_10_38124_ijisrt_25jun561 crossref_primary_10_1080_02508281_2024_2413833 crossref_primary_10_1002_csr_2508 crossref_primary_10_48119_toleho_1328187 crossref_primary_10_1016_j_jretconser_2021_102634 crossref_primary_10_1080_1528008X_2021_1943599 crossref_primary_10_18778_0867_5856_32_2_02 crossref_primary_10_1016_j_ijhm_2022_103163 crossref_primary_10_1080_15332845_2025_2484944 crossref_primary_10_3390_su16188171 crossref_primary_10_1080_10941665_2022_2142620 crossref_primary_10_1080_10941665_2022_2142621 crossref_primary_10_1108_IJCHM_02_2021_0226 crossref_primary_10_1108_IJCHM_11_2021_1443 crossref_primary_10_3390_admsci11030092 crossref_primary_10_1108_IJCHM_11_2021_1441 crossref_primary_10_1016_j_health_2022_100064 crossref_primary_10_1080_13527266_2022_2088600 crossref_primary_10_1016_j_ijhm_2022_103168 crossref_primary_10_1002_sd_2636 crossref_primary_10_1016_j_ijhm_2020_102719 crossref_primary_10_1177_13567667221113077 crossref_primary_10_1080_23311886_2024_2318869 crossref_primary_10_1080_1331677X_2022_2135556 crossref_primary_10_1016_j_ijhm_2022_103177 crossref_primary_10_3389_fpsyg_2021_731279 crossref_primary_10_1016_j_ijhm_2023_103519 crossref_primary_10_1016_j_jhtm_2021_09_021 crossref_primary_10_3390_su12218973 crossref_primary_10_1016_j_ijhm_2022_103183 crossref_primary_10_1002_hsr2_1244 crossref_primary_10_1016_j_ijhm_2023_103641 crossref_primary_10_3390_su132111919 crossref_primary_10_1007_s11205_024_03487_5 crossref_primary_10_3390_su132011388 crossref_primary_10_1016_j_ijhm_2020_102775 crossref_primary_10_1080_15378020_2024_2318524 crossref_primary_10_1108_IJCHM_07_2021_0919 crossref_primary_10_1108_IJCHM_09_2020_1066 crossref_primary_10_1016_j_ijhm_2020_102655 crossref_primary_10_1016_j_ijhm_2021_102930 crossref_primary_10_1177_14673584231165939 crossref_primary_10_1080_1528008X_2021_1932013 crossref_primary_10_1108_IJCHM_07_2022_0882 crossref_primary_10_1108_IJCHM_06_2020_0580 crossref_primary_10_20867_thm_27_2_3 crossref_primary_10_3389_fpubh_2021_668774 crossref_primary_10_1080_13683500_2021_1901866 crossref_primary_10_1007_s12144_023_04646_6 crossref_primary_10_1016_j_ijhm_2020_102659 crossref_primary_10_1080_1331677X_2021_1927786 crossref_primary_10_1080_15470148_2023_2228468 crossref_primary_10_3390_su151713048 crossref_primary_10_1016_j_ijhm_2020_102661 crossref_primary_10_1108_IJCHM_11_2022_1384 crossref_primary_10_1177_10963480231156079 crossref_primary_10_3390_su17083530 crossref_primary_10_1108_IHR_11_2021_0070 crossref_primary_10_3390_su13073791 crossref_primary_10_1080_13032917_2021_1985543 crossref_primary_10_1177_21582440241258281 crossref_primary_10_1080_13683500_2021_1910213 crossref_primary_10_1108_JHTI_07_2024_969 crossref_primary_10_1080_13683500_2022_2157707 crossref_primary_10_1108_CBTH_06_2023_0067 crossref_primary_10_3390_tourhosp2010003 crossref_primary_10_1108_IJCHM_05_2021_0639 crossref_primary_10_1177_00472875211037744 crossref_primary_10_1007_s11469_025_01465_7 crossref_primary_10_1016_j_ijhm_2020_102759 crossref_primary_10_1007_s12369_024_01198_y crossref_primary_10_1016_j_jhtm_2021_07_005 crossref_primary_10_1108_JHTI_06_2022_0267 crossref_primary_10_1016_j_jdmm_2024_100962 crossref_primary_10_1016_j_jhlste_2021_100360 crossref_primary_10_1108_IJCHM_06_2020_0596 crossref_primary_10_1080_1528008X_2022_2135164 crossref_primary_10_1108_K_10_2021_1000 crossref_primary_10_1080_13032917_2021_1997774 crossref_primary_10_1016_j_jretconser_2022_102910 crossref_primary_10_1002_sd_2822 crossref_primary_10_1007_s44155_025_00223_3 crossref_primary_10_1108_IJCHM_10_2020_1145 crossref_primary_10_1108_IJCHM_10_2020_1143 crossref_primary_10_1080_1528008X_2022_2135059 crossref_primary_10_1177_21582440221119478 crossref_primary_10_1287_serv_2023_0080 crossref_primary_10_1080_11745398_2020_1850302 crossref_primary_10_1108_JHTI_11_2022_0568 crossref_primary_10_3390_ijerph18126314 crossref_primary_10_1016_j_ijhm_2025_104170 crossref_primary_10_1080_15256480_2022_2153778 crossref_primary_10_1177_00472875211014960 crossref_primary_10_1108_IJCHM_09_2020_0974 crossref_primary_10_1080_13683500_2022_2035699 crossref_primary_10_1108_IJCHM_04_2022_0486 crossref_primary_10_1080_1528008X_2025_2528949 crossref_primary_10_1080_13683500_2020_1870940 crossref_primary_10_1007_s43546_023_00559_5 crossref_primary_10_1108_IJCHM_12_2021_1508 crossref_primary_10_1108_IJCHM_12_2021_1509 crossref_primary_10_3390_su15075798 crossref_primary_10_1051_shsconf_202213501010 crossref_primary_10_1108_EJMBE_11_2020_0329 crossref_primary_10_1177_14673584221085209 crossref_primary_10_1108_IJCHM_03_2022_0354 crossref_primary_10_1177_13567667221086325 crossref_primary_10_1080_01691864_2025_2553101 crossref_primary_10_1016_j_tourman_2021_104305 crossref_primary_10_1108_JSM_01_2021_0017 crossref_primary_10_1177_00472875221095211 crossref_primary_10_1016_j_tourman_2021_104307 crossref_primary_10_5937_menhottur2201053M crossref_primary_10_1016_j_techfore_2024_123257 crossref_primary_10_1080_02508281_2021_1902658 crossref_primary_10_1016_j_cities_2021_103492 crossref_primary_10_1177_21649987231209173 crossref_primary_10_1108_IJCHM_04_2022_0499 crossref_primary_10_1080_15332845_2025_2432790 crossref_primary_10_1108_IJCHM_06_2021_0767 crossref_primary_10_1016_j_ijhm_2020_102795 crossref_primary_10_1016_j_techfore_2022_121629 crossref_primary_10_1016_j_ijhm_2021_102871 crossref_primary_10_1108_FS_05_2023_0082 crossref_primary_10_1108_IJCHM_04_2020_0335 crossref_primary_10_1080_10548408_2021_1997878 crossref_primary_10_1108_IJCHM_05_2020_0462 crossref_primary_10_1016_j_ijhm_2025_104387 crossref_primary_10_3390_su13158618 crossref_primary_10_1080_21568316_2021_1914149 crossref_primary_10_1108_JHASS_12_2022_0171 crossref_primary_10_1108_IMEFM_03_2022_0122 crossref_primary_10_3390_admsci11030101 crossref_primary_10_1108_IJTC_05_2022_0144 crossref_primary_10_1108_IJCHM_04_2020_0325 crossref_primary_10_1016_j_ijhm_2021_102869 crossref_primary_10_1002_jtr_2619 crossref_primary_10_1016_j_ijhm_2025_104252 crossref_primary_10_1016_j_ijhm_2025_104133 crossref_primary_10_1016_j_chb_2021_106870 crossref_primary_10_1108_IJCHM_04_2022_0478 crossref_primary_10_20867_thm_30_1_1 crossref_primary_10_3390_su131810456 crossref_primary_10_3389_fpsyg_2021_786603 crossref_primary_10_1080_19368623_2021_1934932 crossref_primary_10_1108_PAP_03_2022_0021 crossref_primary_10_1109_LRA_2024_3469810 crossref_primary_10_1177_0047287520977725 crossref_primary_10_1108_IHR_07_2021_0054 crossref_primary_10_1080_1528008X_2023_2300119 crossref_primary_10_3389_fpsyg_2022_987384 crossref_primary_10_1080_10548408_2022_2089954 crossref_primary_10_1108_IJCHM_10_2020_1194 crossref_primary_10_1186_s12889_021_12071_2 crossref_primary_10_1108_IJCHM_05_2022_0574 crossref_primary_10_1108_FS_01_2021_0014 crossref_primary_10_1108_IJCHM_06_2021_0738 crossref_primary_10_1108_JTF_10_2022_0252 crossref_primary_10_1108_IJCHM_06_2021_0739 crossref_primary_10_1108_TR_03_2024_0216 crossref_primary_10_1108_IJCHM_12_2021_1549 crossref_primary_10_1051_e3sconf_202130708002 crossref_primary_10_1080_11745398_2022_2070511 crossref_primary_10_1177_10963480221116060 crossref_primary_10_1108_JHTI_04_2023_0290 crossref_primary_10_1108_JHTI_02_2021_0047 crossref_primary_10_46932_sfjdv6n7_030 crossref_primary_10_1016_j_dim_2024_100076 crossref_primary_10_1108_IJCHM_07_2021_0889 crossref_primary_10_1016_j_annals_2024_103762 crossref_primary_10_1108_CBTH_01_2022_0014 crossref_primary_10_1108_JHTI_02_2023_0104 crossref_primary_10_1016_j_tourman_2021_104374 crossref_primary_10_52255_smarttourism_2021_1_3_4 crossref_primary_10_3390_healthcare9060772 crossref_primary_10_1108_IJCHM_09_2022_1060 crossref_primary_10_1108_IJCHM_04_2022_0428 crossref_primary_10_1108_IJCHM_05_2020_0387 crossref_primary_10_1108_JHTI_01_2021_0002 crossref_primary_10_2478_cjot_2022_0001 crossref_primary_10_1177_19389655221102392 crossref_primary_10_1108_IJCHM_07_2021_0855 crossref_primary_10_1108_IJCHM_04_2022_0424 crossref_primary_10_7189_jogh_12_03035 crossref_primary_10_1016_j_annals_2022_103376 crossref_primary_10_1108_IJCHM_11_2021_1417 crossref_primary_10_24818_EA_2022_59_110 crossref_primary_10_1016_j_sftr_2024_100198 crossref_primary_10_1007_s11628_022_00482_z crossref_primary_10_1007_s13132_024_02579_4 crossref_primary_10_1177_22786821231166790 crossref_primary_10_3390_tourhosp6020063 crossref_primary_10_1108_IJCHM_07_2021_0867 crossref_primary_10_1108_CBTH_04_2021_0105 crossref_primary_10_3389_fpubh_2022_792946 crossref_primary_10_1080_15313220_2021_1950593 crossref_primary_10_1080_15378020_2024_2401217 crossref_primary_10_1016_j_jretconser_2022_103213 crossref_primary_10_24857_rgsa_v18n5_187 crossref_primary_10_1080_10447318_2023_2218783 crossref_primary_10_1108_IJCHM_06_2022_0679 crossref_primary_10_1080_22243534_2020_1867385 crossref_primary_10_1108_JHTI_10_2022_0481 crossref_primary_10_1186_s40854_023_00509_y crossref_primary_10_1016_j_jhtm_2025_05_011 crossref_primary_10_1108_IJCHM_07_2020_0786 crossref_primary_10_1108_IJCHM_07_2020_0789 crossref_primary_10_1108_TR_06_2021_0276 crossref_primary_10_1108_TQM_11_2021_0325 crossref_primary_10_1080_10686967_2023_2245088 crossref_primary_10_1287_serv_2021_0283 crossref_primary_10_3389_fpsyg_2022_828524 crossref_primary_10_1016_j_annals_2022_103433 crossref_primary_10_1108_IJCHM_10_2021_1207 crossref_primary_10_1108_IJCHM_06_2021_0817 crossref_primary_10_1177_13567667231181953 crossref_primary_10_3390_su142113820 crossref_primary_10_1108_APJML_10_2020_0732 crossref_primary_10_1007_s11846_022_00567_z crossref_primary_10_1108_JGR_03_2024_0060 crossref_primary_10_3390_su15043537 crossref_primary_10_1016_j_jbusres_2023_113662 crossref_primary_10_1108_IJCHM_12_2021_1474 crossref_primary_10_1108_IJCHM_12_2021_1475 crossref_primary_10_3389_fpsyg_2022_1056098 crossref_primary_10_1108_IJCHM_12_2021_1471 crossref_primary_10_1057_s41599_025_04810_2 crossref_primary_10_1016_j_jretconser_2022_103223 crossref_primary_10_1108_IJCHM_01_2022_0050 crossref_primary_10_1108_JHTI_09_2021_0242 crossref_primary_10_17123_atad_1680024 crossref_primary_10_1080_13683500_2021_1928009 crossref_primary_10_1108_CBTH_11_2021_0261 crossref_primary_10_1051_shsconf_20219201013 crossref_primary_10_1080_13683500_2021_1884665 crossref_primary_10_1016_j_ijhm_2025_104417 crossref_primary_10_1108_IJCHM_07_2020_0688 crossref_primary_10_3390_ijerph18052232 crossref_primary_10_1371_journal_pone_0301936 crossref_primary_10_1016_j_jretconser_2025_104282 crossref_primary_10_1016_j_jdmm_2021_100563 crossref_primary_10_1108_IJCHM_10_2021_1305 crossref_primary_10_3390_ijerph19116795 crossref_primary_10_1111_ijcs_12991 crossref_primary_10_1108_JRME_07_2020_0091 crossref_primary_10_21511_ppm_19_4__2021_38 crossref_primary_10_1177_14673584231153367 crossref_primary_10_1016_j_jmsy_2021_02_005 crossref_primary_10_20867_thm_29_4_4 crossref_primary_10_1016_j_techfore_2023_123131 crossref_primary_10_1080_02508281_2022_2114747 crossref_primary_10_1007_s11356_022_21262_2 crossref_primary_10_1108_CBTH_12_2023_0231 crossref_primary_10_1108_TR_07_2022_0369 crossref_primary_10_1016_j_annals_2022_103463 crossref_primary_10_1108_IJCHM_03_2021_0356 crossref_primary_10_1108_IJCHM_10_2021_1313 crossref_primary_10_1108_IJCHM_03_2021_0397 crossref_primary_10_1016_j_annals_2022_103503 crossref_primary_10_1007_s11356_022_21392_7 crossref_primary_10_3390_tourhosp3030040 crossref_primary_10_1080_13683500_2022_2057842 crossref_primary_10_1108_AJEMS_07_2022_0264 crossref_primary_10_1108_IJCHM_12_2020_1406 crossref_primary_10_1108_IJCHM_12_2020_1403 crossref_primary_10_1177_00472875231151395 crossref_primary_10_1108_IMR_12_2021_0387 crossref_primary_10_1108_APJML_03_2022_0176 crossref_primary_10_1177_13548166221100692 crossref_primary_10_1108_BFJ_11_2022_0939 crossref_primary_10_1080_10963758_2021_1963972 crossref_primary_10_1108_TLO_05_2022_0053 crossref_primary_10_1007_s11135_022_01426_5 crossref_primary_10_1080_10963758_2021_1963973 crossref_primary_10_3390_buildings12040427 crossref_primary_10_1108_IJCHM_01_2021_0123 crossref_primary_10_3390_su13126781 crossref_primary_10_1080_1528008X_2021_1884930 crossref_primary_10_1016_j_iedeen_2025_100272 crossref_primary_10_1080_10548408_2022_2061672 crossref_primary_10_1016_j_jdmm_2022_100711 crossref_primary_10_1016_j_elerap_2025_101526 crossref_primary_10_1108_BIJ_11_2023_0806 crossref_primary_10_3390_ijerph17197288 crossref_primary_10_1080_19368623_2022_2118923 crossref_primary_10_1080_15332845_2022_2015232 crossref_primary_10_1016_j_techfore_2021_121109 crossref_primary_10_5604_01_3001_0015_8580 crossref_primary_10_53957_sanshodhan_2025_v14i1_173217 crossref_primary_10_1080_15332845_2022_2015235 crossref_primary_10_1108_IJCHM_03_2021_0293 crossref_primary_10_1108_SRJ_10_2020_0415 crossref_primary_10_1016_j_ijhm_2021_103124 crossref_primary_10_1177_14673584211002614 crossref_primary_10_1007_s10551_023_05331_1 crossref_primary_10_1080_23311886_2022_2110200 crossref_primary_10_1108_IJCHM_08_2020_0822 crossref_primary_10_3390_s24041091 crossref_primary_10_3390_su17052109 crossref_primary_10_1016_j_ijhm_2022_103406 crossref_primary_10_1108_IJCHM_12_2023_1927 crossref_primary_10_3727_108354222X16534530194822 crossref_primary_10_1177_21582440211032152 crossref_primary_10_1016_j_techsoc_2023_102441 crossref_primary_10_1016_j_ijhm_2021_103131 crossref_primary_10_3390_su142417050 crossref_primary_10_1177_14673584211034525 crossref_primary_10_1108_IJCHM_09_2021_1123 crossref_primary_10_1108_IJCHM_03_2021_0289 crossref_primary_10_1057_s41599_025_05153_8 crossref_primary_10_1080_15332861_2024_2350326 crossref_primary_10_3390_su13126686 crossref_primary_10_1007_s11846_024_00775_9 crossref_primary_10_1108_IJCHM_11_2020_1295 crossref_primary_10_2139_ssrn_5383237 crossref_primary_10_1108_IJCHM_08_2020_0836 crossref_primary_10_1108_IJCHM_09_2020_0982 crossref_primary_10_1177_13567667231164454 crossref_primary_10_1108_IJCHM_08_2020_0839 crossref_primary_10_3390_tourhosp3020024 crossref_primary_10_1016_j_telpol_2024_102874 crossref_primary_10_1002_jtr_2779 crossref_primary_10_1080_13683500_2024_2302063 crossref_primary_10_1177_13567667231188880 crossref_primary_10_31893_multirev_2025352 crossref_primary_10_1016_j_ijhm_2022_103308 crossref_primary_10_1177_18393349211028670 crossref_primary_10_1080_24721735_2021_1986969 crossref_primary_10_35609_jber_2021_6_2_2 crossref_primary_10_1109_EMR_2023_3266604 crossref_primary_10_20867_thm_28_2_8 crossref_primary_10_3390_math9131555 crossref_primary_10_3390_ijerph20021100 crossref_primary_10_1016_j_tmp_2023_101107 crossref_primary_10_1108_IJCHM_01_2024_0112 crossref_primary_10_3390_su132212691 crossref_primary_10_1108_JEIM_03_2021_0137 crossref_primary_10_1108_IJCHM_01_2022_0103 crossref_primary_10_1080_08961530_2024_2353078 crossref_primary_10_1007_s11365_022_00812_7 crossref_primary_10_1108_IJCHM_09_2020_1013 crossref_primary_10_1108_IJCHM_04_2021_0512 crossref_primary_10_1108_IJCHM_08_2022_0968 crossref_primary_10_1080_13032917_2021_1920439 crossref_primary_10_3389_fsufs_2025_1582143 crossref_primary_10_1080_0144929X_2022_2137698 crossref_primary_10_1177_00472875211036193 crossref_primary_10_1108_IJTC_12_2020_0289 crossref_primary_10_1108_OIR_09_2022_0494 crossref_primary_10_1108_JHTI_10_2022_0519 crossref_primary_10_1080_13032917_2022_2119590 crossref_primary_10_1108_IJCHM_05_2021_0559 crossref_primary_10_1007_s11846_024_00762_0 crossref_primary_10_1016_j_ijhm_2022_103202 crossref_primary_10_1177_10963480241271307 crossref_primary_10_3390_land12030633 crossref_primary_10_1108_JHTI_06_2021_0134 crossref_primary_10_3390_su13010145 crossref_primary_10_1108_IJCHM_10_2020_1214 crossref_primary_10_1108_IJCHM_10_2021_1262 crossref_primary_10_1108_GKMC_02_2023_0059 crossref_primary_10_1108_JOE_07_2021_0043 crossref_primary_10_1080_13032917_2021_1969960 crossref_primary_10_1108_IJCHM_01_2024_0140 crossref_primary_10_17829_turcom_932719 crossref_primary_10_1016_j_annals_2021_103312 crossref_primary_10_1080_19368623_2021_1916669 crossref_primary_10_1080_1528008X_2020_1848747 crossref_primary_10_1108_IJCHM_10_2021_1275 crossref_primary_10_1108_CBTH_12_2023_0224 crossref_primary_10_2478_sbe_2023_0041 crossref_primary_10_1016_j_ijhm_2022_103226 crossref_primary_10_1108_IJCHM_11_2020_1246 crossref_primary_10_1016_j_jhtm_2022_06_014 crossref_primary_10_1080_21568316_2022_2143416 crossref_primary_10_1186_s43093_022_00171_3 crossref_primary_10_1108_IJCHM_08_2021_1053 crossref_primary_10_1016_j_ijhm_2024_103992 crossref_primary_10_1108_IJCHM_03_2021_0306 crossref_primary_10_3390_soc11040115 crossref_primary_10_1108_IJCHM_07_2020_0741 crossref_primary_10_1016_j_ijhm_2021_103075 crossref_primary_10_1080_13683500_2020_1849051 crossref_primary_10_1108_IJEBR_04_2021_0279 crossref_primary_10_3390_su16104011 crossref_primary_10_1016_j_buildenv_2025_113135 crossref_primary_10_1002_bse_3048 crossref_primary_10_1108_BIJ_11_2021_0699 crossref_primary_10_3390_su15054194 crossref_primary_10_1016_j_ijhm_2022_103357 crossref_primary_10_1108_APJML_09_2022_0780 crossref_primary_10_1177_08944393211007314 crossref_primary_10_1016_j_tmp_2023_101160 crossref_primary_10_1016_j_ijhm_2023_103581 crossref_primary_10_1108_IJCHM_07_2020_0759 crossref_primary_10_1108_IJCHM_01_2022_0014 crossref_primary_10_1080_07053436_2023_2274186 crossref_primary_10_1016_j_ijhm_2022_103244 crossref_primary_10_1016_j_ijhm_2024_103882 crossref_primary_10_1108_IJCHM_08_2021_1043 crossref_primary_10_1007_s10551_024_05831_8 crossref_primary_10_1057_s41599_023_02148_1 crossref_primary_10_1007_s11356_021_16813_y crossref_primary_10_3390_admsci14010021 crossref_primary_10_3390_su162411275 crossref_primary_10_1108_JHTI_10_2021_0295 crossref_primary_10_1108_JHTI_10_2021_0294 crossref_primary_10_1016_j_ijhm_2022_103366 crossref_primary_10_1080_09654313_2023_2180321 crossref_primary_10_1108_JBIM_12_2020_0564 crossref_primary_10_1016_j_tmp_2023_101124 crossref_primary_10_1016_j_ijhm_2022_103249 crossref_primary_10_1016_j_ijhm_2023_103449 crossref_primary_10_1108_IJCHM_11_2020_1344 crossref_primary_10_1108_IJCHM_11_2020_1345 crossref_primary_10_3727_108354223X16922214414123 crossref_primary_10_1177_10963480221112054 crossref_primary_10_1108_IJCHM_07_2020_0644 crossref_primary_10_1108_K_04_2022_0552 crossref_primary_10_1016_j_ijhm_2022_103255 crossref_primary_10_1108_IJCHM_07_2020_0761 crossref_primary_10_1108_IJCHM_02_2022_0170 crossref_primary_10_1108_ER_08_2021_0360 crossref_primary_10_1080_09537325_2022_2043268 crossref_primary_10_1386_hosp_00067_1 crossref_primary_10_18267_j_cebr_272 crossref_primary_10_1108_IHR_01_2023_0003 crossref_primary_10_1016_j_envres_2024_119654 crossref_primary_10_1057_s41272_023_00468_0 crossref_primary_10_1177_21582440231174177 crossref_primary_10_1016_j_ijhm_2023_103556 crossref_primary_10_3390_su132212738 crossref_primary_10_1016_j_tmp_2020_100747 crossref_primary_10_1016_j_ijhm_2022_103380 crossref_primary_10_1016_j_jhtm_2024_01_006 crossref_primary_10_1108_IJCHM_06_2020_0623 crossref_primary_10_1016_j_ijhm_2023_103681 crossref_primary_10_1108_WHATT_05_2021_0076 crossref_primary_10_1016_j_ijhm_2022_103383 crossref_primary_10_1016_j_ijhm_2020_102808 crossref_primary_10_1108_WHATT_05_2021_0072 crossref_primary_10_1016_j_ijhm_2022_103266 crossref_primary_10_1108_JHTI_12_2022_0638 crossref_primary_10_1080_10548408_2021_1921670 crossref_primary_10_1080_15378020_2022_2027199 |
| Cites_doi | 10.1016/j.tourman.2019.02.006 10.1108/TR-03-2020-0110 10.1016/j.ijhm.2019.01.005 10.1016/S0140-6736(20)30421-9 10.1016/j.annals.2020.102883 10.1186/s12992-018-0438-6 10.1016/j.ijhm.2019.05.004 10.1108/09596110610641993 10.1108/IJCHM-07-2017-0461 10.1177/0047287514546228 10.1108/IJCHM-09-2018-0742 10.1080/15332961003604386 10.1177/1094670517752459 10.1177/1938965509341633 10.1108/IJCHM-01-2014-0020 10.1177/1094670520902266 10.1016/j.tourman.2012.11.016 10.1016/S0278-4319(03)00041-0 10.1016/j.tourman.2004.03.009 10.1016/S0140-6736(20)30154-9 10.1016/j.ijhm.2004.12.001 10.1016/j.ijhm.2013.05.011 10.1016/j.jbusres.2015.01.015 10.1016/j.tourman.2017.02.012 10.1016/j.ijhm.2007.10.005 10.1016/j.ijhm.2005.11.004 10.1016/j.ijhm.2012.05.010 10.1108/08876040310482757 10.1177/0047287510379162 10.1016/j.tourman.2017.02.003 10.1080/10941660500500733 10.1002/jtr.505 10.1108/TR-06-2019-0259 10.1080/13032917.2020.1742750 10.1016/j.ijhm.2010.06.005 10.1016/j.ijid.2020.02.033 10.1177/0047287519872827 10.1108/IJCHM-09-2016-0520 10.1080/10941660500363694 10.1016/j.tourman.2009.09.003 10.1108/IJCHM-06-2017-0322 10.1080/02642060902749393 |
| ContentType | Journal Article |
| Copyright | Emerald Publishing Limited Emerald Publishing Limited 2020 |
| Copyright_xml | – notice: Emerald Publishing Limited – notice: Emerald Publishing Limited 2020 |
| DBID | AAYXX CITATION 0U~ 1-H 7WY 7WZ 7XB AFKRA BENPR BEZIV CCPQU DWQXO F~G K6~ L.- L.0 M0C PHGZM PHGZT PKEHL PQBIZ PQEST PQQKQ PQUKI Q9U |
| DOI | 10.1108/IJCHM-03-2020-0237 |
| DatabaseName | CrossRef Global News & ABI/Inform Professional Trade PRO ABI/INFORM Collection ABI/INFORM Global (PDF only) ProQuest Central (purchase pre-March 2016) ProQuest Central UK/Ireland ProQuest Central Business Premium Collection ProQuest One Community College ProQuest Central ABI/INFORM Global (Corporate) ProQuest Business Collection ABI/INFORM Professional Advanced ABI/INFORM Professional Standard ABI/INFORM Global ProQuest Central Premium ProQuest One Academic ProQuest One Academic Middle East (New) ProQuest One Business ProQuest One Academic Eastern Edition (DO NOT USE) ProQuest One Academic (retired) ProQuest One Academic UKI Edition ProQuest Central Basic |
| DatabaseTitle | CrossRef Business Premium Collection ABI/INFORM Global (Corporate) ProQuest One Business ABI/INFORM Global ProQuest Central Basic ProQuest One Academic Middle East (New) ProQuest One Academic Eastern Edition ProQuest One Community College Trade PRO ProQuest Business Collection ABI/INFORM Complete ProQuest Central Global News & ABI/Inform Professional ABI/INFORM Professional Advanced ProQuest One Academic UKI Edition ABI/INFORM Professional Standard ProQuest Central Korea ProQuest One Academic ProQuest Central (New) ProQuest One Academic (New) |
| DatabaseTitleList | Business Premium Collection |
| Database_xml | – sequence: 1 dbid: 7WY name: ABI/INFORM Collection url: https://www.proquest.com/abicomplete sourceTypes: Aggregation Database |
| DeliveryMethod | fulltext_linktorsrc |
| Discipline | Economics Public Health |
| EISSN | 1757-1049 |
| EndPage | 2573 |
| ExternalDocumentID | 10_1108_IJCHM_03_2020_0237 10.1108/IJCHM-03-2020-0237 |
| Genre | Commentary Editorial |
| GeographicLocations | Japan |
| GeographicLocations_xml | – name: Japan |
| GroupedDBID | 0R 29J 3FY 4.4 5GY 5VS 70U 7WY 8R4 8R5 9E0 9F- AADTA AADXL AAGBP AAMCF AAPBV AAUDR ABIJV ABIVO ABSDC ACGFS ACHQT ACMTK ADOMW AEBZA AEDOK AEUCW AFKRA AJEBP ALMA_UNASSIGNED_HOLDINGS APPLU ASMFL ATGMP AUCOK AVELQ BENPR BEZIV BG BLEHN BOGZL BPHCQ BUONS CAG CS3 DU5 DWQXO EBS FNNZZ GEA GEB GEC GEI GMM GMN GMX GQ. GROUPED_ABI_INFORM_COMPLETE H13 HZ IJT IPNFZ J1Y JI- JL0 K6 M0C MS O9- P2P PQBIZ PQEST PQQKQ PQUKI PROAC Q2X RIG RWL SLOBJ TAE TEM TET TFK TGG TMD TMF TMI TMK TMT U5U V1G WZ Z11 Z12 Z21 ZYZAG .WZ 0R~ AAKOT AAPSD AAYXX ABEAN ABJNI ABXQL ABYQI ACGFO ADFRT ADWNT AEMMR AEQBN AETHF AFFHD AFNZV AGTVX AGZLY AHMHQ AHZWS AIAFM AILOG AJFKA ALEWU AODMV CCPQU CITATION EOXHF HZ~ K6~ M42 MS~ PHGZM PHGZT SCAQC SDURG YK4 0U~ 1-H 7XB AFNTC L.- L.0 PKEHL Q9U |
| ID | FETCH-LOGICAL-c317t-d7941b923f544f138ef3d92e569216ca68e113e90c42d6b48d8ac8e0e28d3e73 |
| IEDL.DBID | M0C |
| ISICitedReferencesCount | 510 |
| ISICitedReferencesURI | http://www.webofscience.com/api/gateway?GWVersion=2&SrcApp=Summon&SrcAuth=ProQuest&DestLinkType=CitingArticles&DestApp=WOS_CPL&KeyUT=000544431600001&url=https%3A%2F%2Fcvtisr.summon.serialssolutions.com%2F%23%21%2Fsearch%3Fho%3Df%26include.ft.matches%3Dt%26l%3Dnull%26q%3D |
| ISSN | 0959-6119 |
| IngestDate | Mon Jun 30 14:27:08 EDT 2025 Tue Nov 18 21:09:07 EST 2025 Sat Nov 29 07:37:27 EST 2025 Tue Oct 26 17:04:56 EDT 2021 |
| IsPeerReviewed | true |
| IsScholarly | true |
| Issue | 8 |
| Keywords | Artificial intelligence and robotics COVID-19 pandemic Hygiene and cleanliness Health and health care Hotel management |
| Language | English |
| License | Licensed re-use rights only https://www.emerald.com/insight/site-policies |
| LinkModel | DirectLink |
| MergedId | FETCHMERGED-LOGICAL-c317t-d7941b923f544f138ef3d92e569216ca68e113e90c42d6b48d8ac8e0e28d3e73 |
| Notes | SourceType-Scholarly Journals-1 content type line 14 ObjectType-Editorial-2 ObjectType-Commentary-1 |
| PQID | 2430152840 |
| PQPubID | 29798 |
| PageCount | 11 |
| ParticipantIDs | proquest_journals_2430152840 emerald_primary_10_1108_IJCHM-03-2020-0237 crossref_citationtrail_10_1108_IJCHM_03_2020_0237 crossref_primary_10_1108_IJCHM_03_2020_0237 |
| PublicationCentury | 2000 |
| PublicationDate | 2020-08-04 |
| PublicationDateYYYYMMDD | 2020-08-04 |
| PublicationDate_xml | – month: 08 year: 2020 text: 2020-08-04 day: 04 |
| PublicationDecade | 2020 |
| PublicationPlace | Bradford |
| PublicationPlace_xml | – name: Bradford |
| PublicationTitle | International journal of contemporary hospitality management |
| PublicationYear | 2020 |
| Publisher | Emerald Publishing Limited Emerald Group Publishing Limited |
| Publisher_xml | – name: Emerald Publishing Limited – name: Emerald Group Publishing Limited |
| References | (key2020090111010536400_ref002) 2010; 20 (key2020090111010536400_ref004) 2020; 395 (key2020090111010536400_ref031) 2005; 26 (key2020090111010536400_ref013) 2013; 36 (key2020090111010536400_ref045) 2020; 81 key2020090111010536400_ref019 (key2020090111010536400_ref011) 2008; 27 key2020090111010536400_ref012 (key2020090111010536400_ref015) 2015; 68 key2020090111010536400_ref010 (key2020090111010536400_ref029) 2019; 73 (key2020090111010536400_ref030) 2006; 11 (key2020090111010536400_ref049) 2020 key2020090111010536400_ref054 key2020090111010536400_ref051 (key2020090111010536400_ref044) 2017; 29 (key2020090111010536400_ref053) 2017; 61 (key2020090111010536400_ref042) 2019; 31 (key2020090111010536400_ref023) 2008; 20 (key2020090111010536400_ref022) 2018; 14 (key2020090111010536400_ref001) 2019; 31 (key2020090111010536400_ref024) 2019 (key2020090111010536400_ref043) 2009; 50 key2020090111010536400_ref047 (key2020090111010536400_ref003) 2013; 32 (key2020090111010536400_ref007) 2020; 395 (key2020090111010536400_ref046) 2010; 31 (key2020090111010536400_ref028) 2017; 29 (key2020090111010536400_ref058) 2020 (key2020090111010536400_ref032) 2019; 80 (key2020090111010536400_ref055) 2015; 27 (key2020090111010536400_ref020) 2018; 21 (key2020090111010536400_ref059) 2006; 25 (key2020090111010536400_ref033) 2011; 50 (key2020090111010536400_ref017) 2004; 6 (key2020090111010536400_ref057) 2020 (key2020090111010536400_ref036) 2018; 30 (key2020090111010536400_ref039) 2017; 61 (key2020090111010536400_ref016) 2006; 18 (key2020090111010536400_ref037) 2020 (key2020090111010536400_ref035) 2019; 75 (key2020090111010536400_ref009) 2019; 82 (key2020090111010536400_ref025) 2019; 82 (key2020090111010536400_ref041) 2013; 25 (key2020090111010536400_ref048) 2020; 395 (key2020090111010536400_ref038) 2009; 29 (key2020090111010536400_ref027) 2005; 10 (key2020090111010536400_ref008) 2003; 22 (key2020090111010536400_ref014) 2013; 35 (key2020090111010536400_ref034) 2010; 31 (key2020090111010536400_ref056) 2020; 93 (key2020090111010536400_ref021) 2020 (key2020090111010536400_ref005) 2011; 30 (key2020090111010536400_ref018) 2003; 17 (key2020090111010536400_ref060) 2018; 30 key2020090111010536400_ref026 (key2020090111010536400_ref050) 2020 (key2020090111010536400_ref006) 2007; 26 WHO (key2020090111010536400_ref052) 2020 (key2020090111010536400_ref040) 2016; 55 |
| References_xml | – volume: 31 issue: 7 year: 2019 ident: key2020090111010536400_ref042 article-title: Does hotel cleanliness correlate with surfaces guests contact? publication-title: International Journal of Contemporary Hospitality Management – volume: 73 start-page: 172 year: 2019 ident: key2020090111010536400_ref029 article-title: Hotel employee’s artificial intelligence and robotics awareness and its impact on turnover intention: the moderating roles of perceived organizational support and competitive psychological climate publication-title: Tourism Management doi: 10.1016/j.tourman.2019.02.006 – year: 2020 ident: key2020090111010536400_ref050 article-title: COVID-19: potential effects on Chinese citizens’ lifestyle and travel publication-title: Tourism Review doi: 10.1108/TR-03-2020-0110 – volume: 20 issue: 1 year: 2010 ident: key2020090111010536400_ref002 article-title: Enhancing the assessment of tangible service quality through the creation of a cleanliness measurement scale publication-title: Managing Service Quality: An International Journal – volume: 80 start-page: 36 year: 2019 ident: key2020090111010536400_ref032 article-title: Developing and validating a service robot integration willingness scale publication-title: International Journal of Hospitality Management doi: 10.1016/j.ijhm.2019.01.005 – start-page: 1 year: 2020 ident: key2020090111010536400_ref058 article-title: The fear of COVID-19 scale: development and initial validation publication-title: International Journal of Mental Health and Addiction – volume: 395 issue: 10226 year: 2020 ident: key2020090111010536400_ref007 article-title: COVID-19 control in China during mass population movements at new year publication-title: The Lancet doi: 10.1016/S0140-6736(20)30421-9 – volume: 81 start-page: 102883 year: 2020 ident: key2020090111010536400_ref045 article-title: A review of research into automation in tourism: launching the annals of tourism research curated collection on artificial intelligence and robotics in tourism publication-title: Annals of Tourism Research doi: 10.1016/j.annals.2020.102883 – start-page: 1 year: 2020 ident: key2020090111010536400_ref057 article-title: A pneumonia outbreak associated with a new coronavirus of probable bat origin publication-title: Nature – volume: 14 start-page: 117 issue: 1 year: 2018 ident: key2020090111010536400_ref022 article-title: The role of the hotel industry in the response to emerging epidemics: a case study of SARS in 2003 and H1N1 swine flu in 2009 in Hong Kong publication-title: Globalization and Health doi: 10.1186/s12992-018-0438-6 – volume: 82 start-page: 169 year: 2019 ident: key2020090111010536400_ref025 article-title: Together we tango: value facilitation and customer participation in Airbnb publication-title: International Journal of Hospitality Management doi: 10.1016/j.ijhm.2019.05.004 – volume: 18 start-page: 69 issue: 1 year: 2006 ident: key2020090111010536400_ref016 article-title: Backpacking and hostel‐picking: an analysis from Canada publication-title: International Journal of Contemporary Hospitality Management doi: 10.1108/09596110610641993 – volume: 30 start-page: 3514 issue: 12 year: 2018 ident: key2020090111010536400_ref036 article-title: Business intelligence and big data in hospitality and tourism: a systematic literature review publication-title: International Journal of Contemporary Hospitality Management doi: 10.1108/IJCHM-07-2017-0461 – volume: 55 start-page: 205 issue: 2 year: 2016 ident: key2020090111010536400_ref040 article-title: Motivations and goals of slow tourism publication-title: Journal of Travel Research doi: 10.1177/0047287514546228 – volume: 31 start-page: 3287 issue: 8 year: 2019 ident: key2020090111010536400_ref001 article-title: Green hotel adoption: a personal choice or social pressure? publication-title: International Journal of Contemporary Hospitality Management doi: 10.1108/IJCHM-09-2018-0742 – volume: 31 start-page: 213 issue: 2 year: 2010 ident: key2020090111010536400_ref046 article-title: The effect of servicescape cleanliness on customer reactions publication-title: Services Marketing Quarterly doi: 10.1080/15332961003604386 – volume: 21 start-page: 155 issue: 2 year: 2018 ident: key2020090111010536400_ref020 article-title: Artificial intelligence in service publication-title: Journal of Service Research doi: 10.1177/1094670517752459 – volume: 50 start-page: 561 issue: 4 year: 2009 ident: key2020090111010536400_ref043 article-title: A framework for knowledge-based crisis management in the hospitality and tourism industry publication-title: Cornell Hospitality Quarterly doi: 10.1177/1938965509341633 – volume: 27 start-page: 690 issue: 4 year: 2015 ident: key2020090111010536400_ref055 article-title: Hotel cleanliness: will guests pay for enhanced disinfection? publication-title: International Journal of Contemporary Hospitality Management doi: 10.1108/IJCHM-01-2014-0020 – year: 2020 ident: key2020090111010536400_ref021 article-title: Engaged to a robot? The role of AI in service publication-title: Journal of Service Research doi: 10.1177/1094670520902266 – volume: 36 start-page: 257 year: 2013 ident: key2020090111010536400_ref013 article-title: The healthcare hotel: distinctive attributes for international medical travellers publication-title: Tourism Management doi: 10.1016/j.tourman.2012.11.016 – year: 2020 ident: key2020090111010536400_ref052 article-title: The COVID-19 risk communication package for healthcare facilities – volume: 22 start-page: 327 issue: 3 year: 2003 ident: key2020090111010536400_ref008 article-title: The impact of the severe acute respiratory syndrome on hotels: a case study of Hong Kong publication-title: International Journal of Hospitality Management doi: 10.1016/S0278-4319(03)00041-0 – volume: 26 start-page: 529 issue: 4 year: 2005 ident: key2020090111010536400_ref031 article-title: The perceived importance of price as one hotel selection dimension publication-title: Tourism Management doi: 10.1016/j.tourman.2004.03.009 – volume: 395 start-page: 514 issue: 10223 year: 2020 ident: key2020090111010536400_ref004 article-title: A familial cluster of pneumonia associated with the 2019 novel coronavirus indicating person-to-person transmission: a study of a family cluster publication-title: The Lancet doi: 10.1016/S0140-6736(20)30154-9 – ident: key2020090111010536400_ref010 – volume: 25 start-page: 3 issue: 1 year: 2006 ident: key2020090111010536400_ref059 article-title: Crisis management and recovery: how restaurants in Hong Kong responded to SARS publication-title: International Journal of Hospitality Management doi: 10.1016/j.ijhm.2004.12.001 – volume: 35 start-page: 100 year: 2013 ident: key2020090111010536400_ref014 article-title: Multi-dimensions of the perceived benefits in a medical hotel and their roles in international travelers’ decision-making process publication-title: International Journal of Hospitality Management doi: 10.1016/j.ijhm.2013.05.011 – volume: 68 start-page: 1869 issue: 9 year: 2015 ident: key2020090111010536400_ref015 article-title: Medical hotels in the growing healthcare business industry: impact of international travelers’ perceived outcomes publication-title: Journal of Business Research doi: 10.1016/j.jbusres.2015.01.015 – volume: 61 start-page: 321 year: 2017 ident: key2020090111010536400_ref053 article-title: Regulatory frameworks for ecotourism: an application of total relationship flow management theorems publication-title: Tourism Management doi: 10.1016/j.tourman.2017.02.012 – volume: 27 start-page: 337 issue: 3 year: 2008 ident: key2020090111010536400_ref011 article-title: Chinese clientele at Chinese hotels – preferences and satisfaction publication-title: International Journal of Hospitality Management doi: 10.1016/j.ijhm.2007.10.005 – ident: key2020090111010536400_ref012 – volume: 26 start-page: 200 issue: 1 year: 2007 ident: key2020090111010536400_ref006 article-title: The impact of the SARS outbreak on Taiwanese hotel stock performance: an event-study approach publication-title: International Journal of Hospitality Management doi: 10.1016/j.ijhm.2005.11.004 – volume: 32 start-page: 202 year: 2013 ident: key2020090111010536400_ref003 article-title: Hotel safety and security systems: bridging the gap between managers and guests publication-title: International Journal of Hospitality Management doi: 10.1016/j.ijhm.2012.05.010 – volume: 17 start-page: 322 issue: 4 year: 2003 ident: key2020090111010536400_ref018 article-title: A CIT investigation of servicescape failures and associated recovery strategies publication-title: Journal of Services Marketing doi: 10.1108/08876040310482757 – volume: 25 issue: 1 year: 2013 ident: key2020090111010536400_ref041 article-title: Aligning strategy to threat: a baseline anti‐terrorism strategy for hotels publication-title: International Journal of Contemporary Hospitality Management – volume: 50 start-page: 535 issue: 5 year: 2011 ident: key2020090111010536400_ref033 article-title: Understanding customer delight: an application of travel blog analysis publication-title: Journal of Travel Research doi: 10.1177/0047287510379162 – volume: 61 start-page: 129 year: 2017 ident: key2020090111010536400_ref039 article-title: Public-private collaboration for disaster risk management: a case study of hotels in Matsushima, Japan publication-title: Tourism Management doi: 10.1016/j.tourman.2017.02.003 – year: 2020 ident: key2020090111010536400_ref037 article-title: Beyond the hype: psychological mechanisms enabling the acceptance, adoption, and engagement with artificial intelligence technology in marketing – volume: 11 start-page: 65 issue: 1 year: 2006 ident: key2020090111010536400_ref030 article-title: The survival of hotels during disaster: a case study of Hong Kong in 2003 publication-title: Asia Pacific Journal of Tourism Research doi: 10.1080/10941660500500733 – volume: 6 start-page: 411 issue: 6 year: 2004 ident: key2020090111010536400_ref017 article-title: Responding to crisis: severe acute respiratory syndrome (SARS) and hotels in Singapore publication-title: International Journal of Tourism Research doi: 10.1002/jtr.505 – volume: 29 issue: 5 year: 2017 ident: key2020090111010536400_ref028 article-title: Investigating an innovative service with hospitality robots publication-title: International Journal of Contemporary Hospitality Management – volume: 75 start-page: 299 issue: 1 year: 2019 ident: key2020090111010536400_ref035 article-title: Big data and analytics in tourism and hospitality: a perspective article publication-title: Tourism Review doi: 10.1108/TR-06-2019-0259 – ident: key2020090111010536400_ref019 – ident: key2020090111010536400_ref051 – year: 2020 ident: key2020090111010536400_ref049 article-title: Exploring the roles of smart services in Chinese senior tourists’ travel experiences: an application of psychological reactance theory publication-title: Anatolia doi: 10.1080/13032917.2020.1742750 – volume: 30 start-page: 200 issue: 1 year: 2011 ident: key2020090111010536400_ref005 article-title: The response of hotel performance to international tourism development and crisis events publication-title: International Journal of Hospitality Management doi: 10.1016/j.ijhm.2010.06.005 – volume: 93 start-page: 201 year: 2020 ident: key2020090111010536400_ref056 article-title: Estimation of the reproductive number of novel coronavirus (COVID-19) and the probable outbreak size on the diamond princess cruise ship: a data-driven analysis publication-title: International Journal of Infectious Diseases doi: 10.1016/j.ijid.2020.02.033 – year: 2019 ident: key2020090111010536400_ref024 article-title: A cognitive appraisal process of customer delight: the moderating effect of place identity publication-title: Journal of Travel Research doi: 10.1177/0047287519872827 – volume: 29 issue: 10 year: 2017 ident: key2020090111010536400_ref044 article-title: The potential for tourism and hospitality experience research in human-robot interactions publication-title: International Journal of Contemporary Hospitality Management doi: 10.1108/IJCHM-09-2016-0520 – volume: 10 start-page: 369 issue: 4 year: 2005 ident: key2020090111010536400_ref027 article-title: The effects of SARS on the Korean hotel industry and measures to overcome the crisis: a case study of six Korean five-star hotels publication-title: Asia Pacific Journal of Tourism Research doi: 10.1080/10941660500363694 – volume: 31 start-page: 855 issue: 6 year: 2010 ident: key2020090111010536400_ref034 article-title: Post-SARS tourist arrival recovery patterns: an analysis based on a catastrophe theory publication-title: Tourism Management doi: 10.1016/j.tourman.2009.09.003 – volume: 30 start-page: 2680 issue: 7 year: 2018 ident: key2020090111010536400_ref060 article-title: Exploring customer experiences with robotics in hospitality publication-title: International Journal of Contemporary Hospitality Management doi: 10.1108/IJCHM-06-2017-0322 – volume: 29 start-page: 835 issue: 6 year: 2009 ident: key2020090111010536400_ref038 article-title: Evaluating the financial performances of Korean luxury hotels using data envelopment analysis publication-title: The Service Industries Journal doi: 10.1080/02642060902749393 – volume: 20 issue: 3 year: 2008 ident: key2020090111010536400_ref023 article-title: SARS: lessons in strategic planning for hoteliers and destination marketers publication-title: International Journal of Contemporary Hospitality Management – ident: key2020090111010536400_ref047 – ident: key2020090111010536400_ref054 – ident: key2020090111010536400_ref026 – volume: 395 issue: 10228 year: 2020 ident: key2020090111010536400_ref048 article-title: Mitigate the effects of home confinement on children during the COVID-19 outbreak publication-title: The Lancet – volume: 82 start-page: 16 issue: 5 year: 2019 ident: key2020090111010536400_ref009 article-title: Is cleanliness really a reason for consumers to revisit a hotel? publication-title: Journal of Environmental Health |
| SSID | ssj0015610 |
| Score | 2.681734 |
| Snippet | Purpose
This paper aims to discuss the effects of COVID-19 on hotel marketing and management practices and outlines a three-pronged research agenda to... PurposeThis paper aims to discuss the effects of COVID-19 on hotel marketing and management practices and outlines a three-pronged research agenda to stimulate... |
| SourceID | proquest crossref emerald |
| SourceType | Aggregation Database Enrichment Source Index Database Publisher |
| StartPage | 2563 |
| SubjectTerms | Artificial intelligence Coronaviruses COVID-19 Disaster recovery Disease transmission Employees Epidemics Hospitality industry Hotels & motels Hygiene Marketing Medical research Pandemics Public health Researchers Robotics Robots Severe acute respiratory syndrome Tourism Travel |
| SummonAdditionalLinks | – databaseName: Emerald Management 120 dbid: TMT link: http://cvtisr.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwvV3NS8MwFH-MISiI3-J0Sg6elLKkydrEi8h0qLjpYYi30iYpCls31-rfb9K0G4p49Nw00JfX95X3-z2AU2V8Yuxr6SnjXsvSjeWAZJ4MQ000FjxxJEkP4XDIX17EUwNkjYUp2ypdOaa0029ZbpPUjm3cNlZ4QThgp9fc3fduB7YfyLc5kHE-YcfWrDuvxWR8OXv37GgpewVbzdko7TS2Uw5Gg9HipsHGD46PT5g0iogaWPPr_t-c1w8E79KKl66pv_kvH7UFG1Xkiq6cqm1DQ2c7sFoDm_MdWHclQOSQTbvw4JiRczRNUe_x-e7aIwJNM_Q6LfQYTWq4NYozhSaLLpwLFKPZEgGKKtXeg1H_ZtS79arhDZ40IUnhKfOjk8SEj2mXsZRQrlOqhK-7gfBJIOOAa0KoFlgyXwUJ44rHkmusfa6oDuk-NLNppg8AKWkv91IiYiIZ5WkS8yBVlGJNCUvipAWkPpRIVsTmdr7GOCoTHMyjUqYRppGVaWRl2oLzxTszR-vx5-qz6vh-X_ztuFrQrtUhquxBHvnMGNKuCQXw4d-Pj2DN7cQ9zNrQLOYf-hhW5Gfxls9PStX9Avw0-ak priority: 102 providerName: Emerald |
| Title | Effects of COVID-19 on hotel marketing and management: a perspective article |
| URI | https://www.emerald.com/insight/content/doi/10.1108/IJCHM-03-2020-0237/full/html https://www.proquest.com/docview/2430152840 |
| Volume | 32 |
| WOSCitedRecordID | wos000544431600001&url=https%3A%2F%2Fcvtisr.summon.serialssolutions.com%2F%23%21%2Fsearch%3Fho%3Df%26include.ft.matches%3Dt%26l%3Dnull%26q%3D |
| hasFullText | 1 |
| inHoldings | 1 |
| isFullTextHit | |
| isPrint | |
| journalDatabaseRights | – providerCode: PRVMCB databaseName: Emerald Management 120 customDbUrl: eissn: 1757-1049 dateEnd: 99991231 omitProxy: false ssIdentifier: ssj0015610 issn: 0959-6119 databaseCode: TMT dateStart: 19940101 isFulltext: true titleUrlDefault: https://www.emerald.com/insight providerName: Emerald – providerCode: PRVPQU databaseName: ABI/INFORM Collection customDbUrl: eissn: 1757-1049 dateEnd: 20241206 omitProxy: false ssIdentifier: ssj0015610 issn: 0959-6119 databaseCode: 7WY dateStart: 20010101 isFulltext: true titleUrlDefault: https://www.proquest.com/abicomplete providerName: ProQuest – providerCode: PRVPQU databaseName: ABI/INFORM Global customDbUrl: eissn: 1757-1049 dateEnd: 20241206 omitProxy: false ssIdentifier: ssj0015610 issn: 0959-6119 databaseCode: M0C dateStart: 20010101 isFulltext: true titleUrlDefault: https://search.proquest.com/abiglobal providerName: ProQuest – providerCode: PRVPQU databaseName: ProQuest Central customDbUrl: eissn: 1757-1049 dateEnd: 20241206 omitProxy: false ssIdentifier: ssj0015610 issn: 0959-6119 databaseCode: BENPR dateStart: 20010101 isFulltext: true titleUrlDefault: https://www.proquest.com/central providerName: ProQuest |
| link | http://cvtisr.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwpV1LS8QwEB58gYL4FtfHkoMnpZg02TbxIroqKu4qsvg4lTZJUVjb1a7-fpM23UURL156aVpKv8nMZB7fAOwqYxNjX0tPGfNahm4sByTzZBhqorHgSUWSdB12u_zxUdy6gFvhyiprnVgqapVLGyM_8JkRxZZRpvho8ObZqVE2u-pGaEzCtPVsrIR3cHuURbC-QcW1J8wRiYi6aQbzg8ur9kXH1hL59vxkDFf4zTD96M4da-jS7Jwv_veDl2DBOZzouJKQZZjQ2QrM1v3IxQrMV5E7VDUkrcJ1RWhcoDxF7Zv7y1OPCJRn6Dkf6j56rbukUZwp9DoqnjlEMRqMGzeRk8g16J2f9doXnpu54EnjSQw9ZfYnSYzXl7YYSwnlOqVK-LoVCJ8EMg64JoRqgSXzVZAwrngsucba54rqkK7DVJZnegOQkjYnlxIRE8koT5OYB6miFGtKWBInDSD1_46k4yO3YzH6UXkuwTwqMYowjSxGkcWoAfujZwYVG8efq_ccjL8v_gZ_A7ZrGCO3jYtojOHm37e3YK56E_cw24ap4fuH3oEZ-Tl8Kd6bMBk-PDVh-uSse3vXLGXUXHud3he9deaY |
| linkProvider | ProQuest |
| linkToHtml | http://cvtisr.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMw1V1NT9wwEB1RWgmkihYK6hYKPtALVYS_NrGRUFUtoN2ybDmsKm5WYjtqJUi2ZAvqj-I_YsfJrqgqbhw4x7GU-M08jz1vBmDXOE5MqdWRcfRaH934GpA80kliicVSZKFI0jAZjcTFhTxfgLtWC-PTKlufWDtqU2p_Rr5PuYNi1zlT_GXyO_Jdo_ztattCI8Di1P69dSFbdTg4cuv7idKT43GvHzVdBSLtuHIaGYdAkrl9Td7lPCdM2JwZSW03lpTEOo2FJYRZiTWnJs64MCLVwmJLhWE2YW7aF_CSc2cNPlMQ92aXFn4rEkr7SReREdlqdLDYH3zr9c986hL14ZrjyeQBD_4jBp4TQs1yJ2-e2f95CyvNdhp9DfhfhQVbrMFSq7au1uB1OJdEQW71DoahXHOFyhz1vv8YHEVEorJAP8upvURXrQYcpYVBV7PUoAOUoslclooae1uH8VN82wYsFmVh3wMy2t845kSmRHMm8iwVcW4Yw5YRnqVZB0i7vEo31dZ9049LVUddWKgaEgoz5SGhPCQ68Hn2ziTUGnl09F6Dmv8PfoC2Dmy1qFGNk6rUHDIfHn-8A0v98dlQDQej001YDrOKCPMtWJxe_7Ef4ZW-mf6qrrdrg0Cgnhhg96IRPgc |
| linkToPdf | http://cvtisr.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMw1V1Nb9QwEB21BRUkRD8RCy31gV6oovXXJjYSQmiXVbddlh4q1JuV2I6K1CZLs1D1p_HvsONkV0VVbz30HMdS4ud5M_a8GYD3xnFiSq2OjKPX-ujG14DkkU4SSyyWIgtFksbJZCLOzuTJEvxttTA-rbK1ibWhNqX2Z-Rdyh0Ue86Y4m7epEWcDIafp78i30HK37S27TQCRI7tzbUL36pPo4Fb631Kh19P-4dR02Eg0o43Z5FxaCSZ83HyHuc5YcLmzEhqe7GkJNZpLCwhzEqsOTVxxoURqRYWWyoMswlz0y7Dk4Q7r8NnDeL-_ALDuyWhzJ900RmRrV4Hi-7oqH_4zacxUR-6Oc5MbnHif8LgBTnUjDdce8T_ah1eNm42-hL2xQYs2WITnrUq7GoTXoTzShRkWFswDmWcK1TmqP_9x2gQEYnKAp2XM3uBLlttOEoLgy7nKUMfUYqmC7kqavbhNpw-xLe9gpWiLOxrQEb7m8icyJRozkSepSLODWPYMsKzNOsAaZda6aYKu28GcqHqaAwLVcNDYaY8PJSHRwcO5u9MQw2Se0d_aBB09-BbyOvATosg1RivSi3g8-b-x3uw6nClxqPJ8Vt4HiYVEeY7sDK7-m134an-M_tZXb2r9wYC9cD4-gdytEbO |
| openUrl | ctx_ver=Z39.88-2004&ctx_enc=info%3Aofi%2Fenc%3AUTF-8&rfr_id=info%3Asid%2Fsummon.serialssolutions.com&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.atitle=Effects+of+COVID-19+on+hotel+marketing+and+management%3A+a+perspective+article&rft.jtitle=International+journal+of+contemporary+hospitality+management&rft.au=Jiang%2C+Yangyang&rft.au=Wen%2C+Jun&rft.date=2020-08-04&rft.pub=Emerald+Group+Publishing+Limited&rft.issn=0959-6119&rft.eissn=1757-1049&rft.volume=32&rft.issue=8&rft.spage=2563&rft.epage=2573&rft_id=info:doi/10.1108%2FIJCHM-03-2020-0237&rft.externalDBID=HAS_PDF_LINK |
| thumbnail_l | http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/lc.gif&issn=0959-6119&client=summon |
| thumbnail_m | http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/mc.gif&issn=0959-6119&client=summon |
| thumbnail_s | http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/sc.gif&issn=0959-6119&client=summon |