Evaluating the Staffing of an Interlibrary Loan Unit: An Exercise in Data-Driven Decision Making and Debunking "Anecdata"
The former Head of Access Services of the University of Tennessee at Chattanooga Library reports on the recent attempt to restructure the interlibrary loan unit of the department. Reviewing workflows, data reports, technology use, and staff assignments precipitated staffing changes that allowed the...
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| Vydané v: | Journal of access services Ročník 11; číslo 3; s. 150 - 158 |
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| Hlavný autor: | |
| Médium: | Journal Article |
| Jazyk: | English |
| Vydavateľské údaje: |
Binghamton
Routledge
03.07.2014
Taylor & Francis Ltd |
| Predmet: | |
| ISSN: | 1536-7967, 1536-7975 |
| On-line prístup: | Získať plný text |
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