Evaluating the Staffing of an Interlibrary Loan Unit: An Exercise in Data-Driven Decision Making and Debunking "Anecdata"

The former Head of Access Services of the University of Tennessee at Chattanooga Library reports on the recent attempt to restructure the interlibrary loan unit of the department. Reviewing workflows, data reports, technology use, and staff assignments precipitated staffing changes that allowed the...

Full description

Saved in:

Bibliographic Details
Published in:	Journal of access services Vol. 11; no. 3; pp. 150 - 158
Main Author:	Harris, Colleen S.
Format:	Journal Article
Language:	English
Published:	Binghamton Routledge 03.07.2014 Taylor & Francis Ltd
Subjects:	Ability data Data analysis Decision making Habits Handles Interlibrary loan Interlibrary loans Libraries library management Library staff Loans Perception Reorganization Scheduling Staffing Students Workflow Workflow software
ISSN:	1536-7967, 1536-7975
Online Access:	Get full text
Tags:	Add Tag No Tags, Be the first to tag this record!

Be the first to leave a comment!