Evaluating the Staffing of an Interlibrary Loan Unit: An Exercise in Data-Driven Decision Making and Debunking "Anecdata"

The former Head of Access Services of the University of Tennessee at Chattanooga Library reports on the recent attempt to restructure the interlibrary loan unit of the department. Reviewing workflows, data reports, technology use, and staff assignments precipitated staffing changes that allowed the...

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Veröffentlicht in:	Journal of access services Jg. 11; H. 3; S. 150 - 158
1. Verfasser:	Harris, Colleen S.
Format:	Journal Article
Sprache:	Englisch
Veröffentlicht:	Binghamton Routledge 03.07.2014 Taylor & Francis Ltd
Schlagworte:	Ability data Data analysis Decision making Habits Handles Interlibrary loan Interlibrary loans Libraries library management Library staff Loans Perception Reorganization Scheduling Staffing Students Workflow Workflow software
ISSN:	1536-7967, 1536-7975
Online-Zugang:	Volltext
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