Service Innovation Dynamic Capabilities Framework: A Case of Water Utilities in South Africa

South African water utilities’ capability to provide high-quality drinking water service is deteriorating, and the country faces a significant problem with continuous water supply because of rising water demand caused by high population growth, industrialisation, and agricultural activities. A quant...

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Vydáno v:	South African Journal of Industrial Engineering Ročník 36; číslo 2; s. 47 - 61
Hlavní autoři:	Shabangu, L., Letaba, P.
Médium:	Journal Article
Jazyk:	angličtina
Vydáno:	Bedfordview South African Institute of Industrial Engineers (SAIIE) 01.08.2025 South African Institute for Industrial Engineering
Témata:	Consumers Customer services Drinking water Empowerment Innovations Literature reviews Population growth Quality of service Water demand Water supply Water utilities South Africa
ISSN:	1012-277X, 2224-7890, 2224-7890
On-line přístup:	Získat plný text
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