Methodology for Measuring the Customer Satisfaction with the Logistics Services

The article deals with the proposal of methodology for measuring the customer satisfaction with the logistics services. The methodology reflects mostly the subjective quality evaluation which is based on the directly and indirectly measurable characteristics. Researched characteristics result from t...

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Bibliographic Details

Published in:	Naše more znanstveni časopis za more i pomorstvo Vol. 63; no. 3; pp. 189 - 194
Main Authors:	Stopka, Ondrej, Černá, Lenka, Zitrický, Vladislav
Format:	Journal Article
Language:	English
Published:	Sveučilište u Dubrovniku 01.07.2016
Subjects:	criteria customer evaluation logistics measuring methodology
ISSN:	0469-6255, 1848-6320
Online Access:	Get full text
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