Methodology for Measuring the Customer Satisfaction with the Logistics Services

The article deals with the proposal of methodology for measuring the customer satisfaction with the logistics services. The methodology reflects mostly the subjective quality evaluation which is based on the directly and indirectly measurable characteristics. Researched characteristics result from t...

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Veröffentlicht in:	Naše more znanstveni časopis za more i pomorstvo Jg. 63; H. 3; S. 189 - 194
Hauptverfasser:	Stopka, Ondrej, Černá, Lenka, Zitrický, Vladislav
Format:	Journal Article
Sprache:	Englisch
Veröffentlicht:	Sveučilište u Dubrovniku 01.07.2016
Schlagworte:	criteria customer evaluation logistics measuring methodology
ISSN:	0469-6255, 1848-6320
Online-Zugang:	Volltext
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