Performance analysis and improvement of a typical telephone response system of VA hospitals A discrete event simulation study

Purpose - Telephone response system is the frontline of hospital operations. The purpose of this paper is to analyze a representative telephone response system of Veterans Affairs (VA) hospitals, address the existing inefficiency issues such as long call waiting time, and improve system resilience t...

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Vydané v:	International journal of operations & production management Ročník 35; číslo 8; s. 1098 - 1124
Hlavní autori:	Shi, Jing, Erdem, Ergin, Peng, Yidong, Woodbridge, Peter, Masek, Christopher
Médium:	Journal Article
Jazyk:	English
Vydavateľské údaje:	01.01.2015
Predmet:	Computer simulation Hospitals Performance enhancement Production management Resilience Shortages Utilization
ISSN:	0144-3577
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