APA (7th ed.) Citation

Shi, J., Erdem, E., Peng, Y., Woodbridge, P., & Masek, C. (2015). Performance analysis and improvement of a typical telephone response system of VA hospitals: A discrete event simulation study. International journal of operations & production management, 35(8), 1098-1124. https://doi.org/10.1108/IJOPM-01-2014-0016

Chicago Style (17th ed.) Citation

Shi, Jing, Ergin Erdem, Yidong Peng, Peter Woodbridge, and Christopher Masek. "Performance Analysis and Improvement of a Typical Telephone Response System of VA Hospitals: A Discrete Event Simulation Study." International Journal of Operations & Production Management 35, no. 8 (2015): 1098-1124. https://doi.org/10.1108/IJOPM-01-2014-0016.

MLA (9th ed.) Citation

Shi, Jing, et al. "Performance Analysis and Improvement of a Typical Telephone Response System of VA Hospitals: A Discrete Event Simulation Study." International Journal of Operations & Production Management, vol. 35, no. 8, 2015, pp. 1098-1124, https://doi.org/10.1108/IJOPM-01-2014-0016.