First-/last-mile experience matters: The influence of the built environment on satisfaction and loyalty among public transit riders

Public transit authorities have enhanced the travel experience to promote ridership and customer loyalty. Previous studies about satisfaction and loyalty of transit riders, however, give less attention to out-of-vehicle environments such as walking/biking routes, transfer comfort, and traffic and cr...

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Bibliographic Details

Published in:	Transport policy Vol. 112; pp. 32 - 42
Main Authors:	Park, Keunhyun, Farb, Anna, Chen, Shuolei
Format:	Journal Article
Language:	English
Published:	Elsevier Ltd 01.10.2021
Subjects:	Customer loyalty Customer satisfaction First-mile and last-mile Out-of-vehicle environments Transit-oriented development Customer loyalty First-mile and last-mile Out-of-vehicle environments Customer satisfaction Transit-oriented development
ISSN:	0967-070X
Online Access:	Get full text
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