Help! Is my chatbot falling into the uncanny valley? An empirical study of user experience in human-chatbot interaction

Advances in artificial intelligence strengthen chatbots’ ability to resemble human conversational agents. For some application areas, it may be tempting not to be transparent regarding a conversational agent’s nature as chatbot or human. However, the uncanny valley theory suggests that such lack in...

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Vydané v:	Human technology Ročník 15; číslo 1; s. 30 - 54
Hlavní autori:	Skjuve, Marita, Haugstveit, Ida Maria, Følstad, Asbjørn, Brandtzaeg, Petter Bae
Médium:	Journal Article
Jazyk:	English
Vydavateľské údaje:	Jyväskylä Centre of Sociological Research (NGO) 01.02.2019 Centre of Sociological Research, Szczecin, Poland
Predmet:	Agents (artificial intelligence) chatbot Chatbots Conversational artificial intelligence Empirical analysis human–chatbot interaction Qualitative analysis uncanny valley User experience
ISSN:	1795-6889, 1795-6889
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