Talk or Text? The Role of Communication Modalities in the Adoption of a Non-directive, Goal-Attainment Coaching Chatbot

Abstract Despite the proliferation of chatbots (conversational agents) in increasingly varied contexts, user satisfaction with chatbot interactions remains a challenge. We do not yet fully understand chatbot usability and adoption factors or how to customize chatbots based on users' personality...

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Vydané v:	Interacting with computers Ročník 35; číslo 4; s. 511 - 518
Hlavní autori:	Terblanche, N H D, Wallis, G P, Kidd, M
Médium:	Journal Article
Jazyk:	English
Vydavateľské údaje:	Oxford University Press 30.11.2023
Predmet:	extraversion communication modality personality chatbots
ISSN:	0953-5438, 1873-7951
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