Digital Confessions: The Willingness to Disclose Intimate Information to a Chatbot and its Impact on Emotional Well-Being
Abstract Chatbots have several features that may stimulate self-disclosure, such as accessibility, anonymity, convenience and their perceived non-judgmental nature. The aim of this study is to investigate if people disclose (more) intimate information to a chatbot, compared to a human, and to what e...
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| Vydáno v: | Interacting with computers Ročník 36; číslo 5; s. 279 - 292 |
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| Hlavní autoři: | , , , |
| Médium: | Journal Article |
| Jazyk: | angličtina |
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Oxford University Press
01.09.2024
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| Témata: | |
| ISSN: | 0953-5438, 1873-7951 |
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| Abstract | Abstract
Chatbots have several features that may stimulate self-disclosure, such as accessibility, anonymity, convenience and their perceived non-judgmental nature. The aim of this study is to investigate if people disclose (more) intimate information to a chatbot, compared to a human, and to what extent this enhances their emotional well-being through feelings of relief. An experiment with a 2 (human vs. chatbot) by 2 (low empathetic vs. high empathetic) design was conducted (N = 286). Results showed that there was no difference in the self-reported intimacy of self-disclosure between the human and chatbot conditions. Furthermore, people perceived less fear of judgment in the chatbot condition, but more trust in the human interactant compared to the chatbot interactant. Perceived anonymity was the only variable to directly impact self-disclosure intimacy. The finding that humans disclose equally intimate information to chatbots and humans is in line with the CASA paradigm, which states that people can react in a social manner to both computers and humans. |
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| AbstractList | Abstract
Chatbots have several features that may stimulate self-disclosure, such as accessibility, anonymity, convenience and their perceived non-judgmental nature. The aim of this study is to investigate if people disclose (more) intimate information to a chatbot, compared to a human, and to what extent this enhances their emotional well-being through feelings of relief. An experiment with a 2 (human vs. chatbot) by 2 (low empathetic vs. high empathetic) design was conducted (N = 286). Results showed that there was no difference in the self-reported intimacy of self-disclosure between the human and chatbot conditions. Furthermore, people perceived less fear of judgment in the chatbot condition, but more trust in the human interactant compared to the chatbot interactant. Perceived anonymity was the only variable to directly impact self-disclosure intimacy. The finding that humans disclose equally intimate information to chatbots and humans is in line with the CASA paradigm, which states that people can react in a social manner to both computers and humans. |
| Author | Croes, Emmelyn A J Antheunis, Marjolijn L de Wit, Jan M S van der Lee, Chris |
| Author_xml | – sequence: 1 givenname: Emmelyn A J surname: Croes fullname: Croes, Emmelyn A J email: e.a.j.croes@tilburguniversity.edu – sequence: 2 givenname: Marjolijn L surname: Antheunis fullname: Antheunis, Marjolijn L – sequence: 3 givenname: Chris surname: van der Lee fullname: van der Lee, Chris – sequence: 4 givenname: Jan M S surname: de Wit fullname: de Wit, Jan M S |
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| CitedBy_id | crossref_primary_10_1016_j_chbah_2025_100155 crossref_primary_10_1080_10447318_2025_2481211 crossref_primary_10_1111_puar_70005 crossref_primary_10_3389_fdgth_2025_1576135 crossref_primary_10_1177_17456916251351306 crossref_primary_10_1016_j_chbah_2025_100180 crossref_primary_10_4102_ac_v25i2_1348 |
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| Copyright | The Author(s) 2024. Published by Oxford University Press on behalf of The British Computer Society. 2024 |
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| Keywords | trust chatbot anonymity self-disclosure fear of judgment self-expression |
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Chatbots have several features that may stimulate self-disclosure, such as accessibility, anonymity, convenience and their perceived non-judgmental... |
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| Title | Digital Confessions: The Willingness to Disclose Intimate Information to a Chatbot and its Impact on Emotional Well-Being |
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