Control-style choices and performance impacts: How should senior IS managers enact control over uncertain IS projects?

Information systems (IS) projects are notoriously difficult to control, especially under conditions of uncertainty. This difficulty is particularly pronounced for senior IS managers, such as CIOs and IT Vice Presidents, who tend to have scarce time and limited project-related knowledge but are ultim...

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Veröffentlicht in:Decision Support Systems Jg. 167; S. 113915
Hauptverfasser: Wiener, Martin, Cram, W. Alec, Remus, Ulrich, Mähring, Magnus
Format: Journal Article
Sprache:Englisch
Veröffentlicht: Elsevier B.V 01.04.2023
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ISSN:0167-9236, 1873-5797
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Abstract Information systems (IS) projects are notoriously difficult to control, especially under conditions of uncertainty. This difficulty is particularly pronounced for senior IS managers, such as CIOs and IT Vice Presidents, who tend to have scarce time and limited project-related knowledge but are ultimately held accountable for IS project performance. Focusing on this under-researched controller category, the study at hand contributes new insights into the enactment of controls by exploring how IS project uncertainty affects senior IS managers' control-style choices, as well as how it moderates the impact of such choices on process and product performance. Based on a survey of 150 senior IS managers, we find that IS project uncertainty increases managers' use of an authoritative control style but is unrelated to their use of an enabling control style. Further, in IS projects characterized by uncertainty, an authoritative control style is found to be effective for process performance, whereas an enabling style is found to be effective for product performance. Moreover, the results of a post-hoc analysis show that using the two control styles simultaneously under uncertainty delivers no discernible benefits, suggesting a decision-related control dilemma. Theoretical and practical implications are discussed. •Study focuses on under-researched controller category; namely, senior IS managers.•It extends existing theory to account for (novelty-induced) IS project uncertainty.•Senior IS managers prefer authoritative control style in uncertain IS projects.•Authoritative (enabling) control style improves only process (product) performance.•Combination of two control styles delivers no discernible performance benefits.
AbstractList Information systems (IS) projects are notoriously difficult to control, especially under conditions of uncertainty. This difficulty is particularly pronounced for senior IS managers, such as CIOs and IT Vice Presidents, who tend to have scarce time and limited project-related knowledge but are ultimately held accountable for IS project performance. Focusing on this under-researched controller category, the study at hand contributes new insights into the enactment of controls by exploring how IS project uncertainty affects senior IS managers' control-style choices, as well as how it moderates the impact of such choices on process and product performance. Based on a survey of 150 senior IS managers, we find that IS project uncertainty increases managers' use of an authoritative control style but is unrelated to their use of an enabling control style. Further, in IS projects characterized by uncertainty, an authoritative control style is found to be effective for process performance, whereas an enabling style is found to be effective for product performance. Moreover, the results of a post-hoc analysis show that using the two control styles simultaneously under uncertainty delivers no discernible benefits, suggesting a decision-related control dilemma. Theoretical and practical implications are discussed. •Study focuses on under-researched controller category; namely, senior IS managers.•It extends existing theory to account for (novelty-induced) IS project uncertainty.•Senior IS managers prefer authoritative control style in uncertain IS projects.•Authoritative (enabling) control style improves only process (product) performance.•Combination of two control styles delivers no discernible performance benefits.
Information systems (IS) projects are notoriously difficult to control, especially under conditions of uncertainty. This difficulty is particularly pronounced for senior IS managers, such as CIOs and IT Vice Presidents, who tend to have scarce time and limited project-related knowledge but are ultimately held accountable for IS project performance. Focusing on this under-researched controller category, the study at hand contributes new insights into the enactment of controls by exploring how IS project uncertainty affects senior IS managers' control-style choices, as well as how it moderates the impact of such choices on process and product performance. Based on a survey of 150 senior IS managers, we find that IS project uncertainty increases managers' use of an authoritative control style but is unrelated to their use of an enabling control style. Further, in IS projects characterized by uncertainty, an authoritative control style is found to be effective for process performance, whereas an enabling style is found to be effective for product performance. Moreover, the results of a post-hoc analysis show that using the two control styles simultaneously under uncertainty delivers no discernible benefits, suggesting a decision-related control dilemma. Theoretical and practical implications are discussed.
ArticleNumber 113915
Author Cram, W. Alec
Remus, Ulrich
Mähring, Magnus
Wiener, Martin
Author_xml – sequence: 1
  givenname: Martin
  surname: Wiener
  fullname: Wiener, Martin
  email: martin.wiener@tu-dresden.de
  organization: TU Dresden, Chair of Business Information Systems, esp. Business Engineering, Helmholtzstr. 10, 01069 Dresden, Germany
– sequence: 2
  givenname: W. Alec
  surname: Cram
  fullname: Cram, W. Alec
  email: wacram@uwaterloo.ca
  organization: University of Waterloo, School of Accounting and Finance, 200 University Avenue West, Waterloo, ON N2L 3G1, Canada
– sequence: 3
  givenname: Ulrich
  surname: Remus
  fullname: Remus, Ulrich
  email: ulrich.remus@uibk.ac.at
  organization: University of Innsbruck, Department of Information Systems, Production and Logistics Management, Innrain 52, 6020 Innsbruck, Austria
– sequence: 4
  givenname: Magnus
  surname: Mähring
  fullname: Mähring, Magnus
  email: magnus.mahring@hhs.se
  organization: Stockholm School of Economics, House of Innovation, Box 6501, 11383 Stockholm, Sweden
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Keywords Control enactment
Control-style choices
Process performance
Product performance
IS project uncertainty
Senior IS managers
Language English
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Snippet Information systems (IS) projects are notoriously difficult to control, especially under conditions of uncertainty. This difficulty is particularly pronounced...
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SubjectTerms Control enactment
Control-style choices
IS project uncertainty
Process performance
Product performance
Senior IS managers
Title Control-style choices and performance impacts: How should senior IS managers enact control over uncertain IS projects?
URI https://dx.doi.org/10.1016/j.dss.2022.113915
https://research.hhs.se/esploro/outputs/journalArticle/Control-style-choices-and-performance-impacts-How/991001496599206056
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