The Organization of Information Technology Activities in North American Research Libraries

This study presents the results of an online survey that benchmarked the organization of information technology (IT) functions in academic library members of the Association of Research Libraries. The survey investigated whether responsibility for 14 key areas resided in the libraries or in an insti...

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Published in:Journal of library administration Vol. 63; no. 1; pp. 69 - 88
Main Authors: Mugridge, Rebecca L., Waterhouse, Janetta
Format: Journal Article
Language:English
Published: New York Routledge 02.01.2023
Taylor & Francis Ltd
Subjects:
Academic libraries
Information services
Information technology
Libraries
Polls & surveys
research libraries
Satisfaction
ISSN:0193-0826, 1540-3564
Online Access:Get full text
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Abstract This study presents the results of an online survey that benchmarked the organization of information technology (IT) functions in academic library members of the Association of Research Libraries. The survey investigated whether responsibility for 14 key areas resided in the libraries or in an institution-level information technology department, whether responsibilities have shifted over the past 20 years, satisfaction with services provided, assessment methods used to evaluate information technology services, and top challenges facing library IT. This paper considers the survey results addressing where the responsibility lies, satisfaction with the support, and whether and when the responsibility changed.
AbstractList This study presents the results of an online survey that benchmarked the organization of information technology (IT) functions in academic library members of the Association of Research Libraries. The survey investigated whether responsibility for 14 key areas resided in the libraries or in an institution-level information technology department, whether responsibilities have shifted over the past 20 years, satisfaction with services provided, assessment methods used to evaluate information technology services, and top challenges facing library IT. This paper considers the survey results addressing where the responsibility lies, satisfaction with the support, and whether and when the responsibility changed.
Author Mugridge, Rebecca L.
Waterhouse, Janetta
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Copyright 2022 The Author(s). Published with license by Taylor & Francis Group, LLC 2022
2022 The Author(s). Published with license by Taylor & Francis Group, LLC
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StartPage 69
SubjectTerms Academic libraries
Information services
Information technology
Libraries
Polls & surveys
research libraries
Satisfaction
Title The Organization of Information Technology Activities in North American Research Libraries
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