Navigating artificial intelligence adoption in hospitality and tourism: managerial insights, workforce transformation, and a future research agenda

As artificial intelligence (AI) and automation technologies continue to advance, hospitality businesses must embrace these innovations to remain competitive. While previous research has primarily focused on employee perspectives regarding issues such as retention and service quality, this study take...

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Bibliographic Details

Published in:	International journal of hospitality management Vol. 128; p. 104187
Main Authors:	Shin, Hakseung, Ryu, Jiyoon, Jo, Yujeong
Format:	Journal Article
Language:	English
Published:	Elsevier Ltd 01.07.2025
Subjects:	Artificial intelligence(AI) Automation Employee skills Future research questions Managerial framework Technology adoption Technology adoption Automation Employee skills Artificial intelligence(AI) Managerial framework Future research questions
ISSN:	0278-4319
Online Access:	Get full text
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