Navigating artificial intelligence adoption in hospitality and tourism: managerial insights, workforce transformation, and a future research agenda

As artificial intelligence (AI) and automation technologies continue to advance, hospitality businesses must embrace these innovations to remain competitive. While previous research has primarily focused on employee perspectives regarding issues such as retention and service quality, this study take...

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Vydáno v:	International journal of hospitality management Ročník 128; s. 104187
Hlavní autoři:	Shin, Hakseung, Ryu, Jiyoon, Jo, Yujeong
Médium:	Journal Article
Jazyk:	angličtina
Vydáno:	Elsevier Ltd 01.07.2025
Témata:	Artificial intelligence(AI) Automation Employee skills Future research questions Managerial framework Technology adoption Technology adoption Automation Employee skills Artificial intelligence(AI) Managerial framework Future research questions
ISSN:	0278-4319
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