Intervention Tales: Talk, Documents, and “Engagement” on a Wage Subsidy Project

Drawing from ethnographic fieldwork on a wage subsidy project for NEETs in London, this article examines how talk and documents are used to make sense of caseloads and clients. The article draws attention to the way that staff account for clients through using “Intervention Tales.” The use of these...

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Vydané v:Qualitative sociology review : QSR Ročník 14; číslo 1; s. 68 - 82
Hlavný autor: Molina, Julian
Médium: Journal Article
Jazyk:English
Vydavateľské údaje: Lodz Uniwersytet Lodzki, Wydzial Ekonomiczno-Socjologiczny, Instytut Socjol 2018
Lodz University Press
Predmet:
Caseloads
Client relationships
Clients
Documents
Employment
Ethnography
Ethnomethodology
Intervention
Labor market
Labor Market Interventions
NEETs
Registration
Routine activities
Social Problems Work
Spreadsheets
Studies of Work
Subsidies
Vacancies
Youth
ISSN:1733-8077, 1733-8077
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Abstract Drawing from ethnographic fieldwork on a wage subsidy project for NEETs in London, this article examines how talk and documents are used to make sense of caseloads and clients. The article draws attention to the way that staff account for clients through using “Intervention Tales.” The use of these tales provide insights into the routine implementation of labor market interventions. The article describes the work involved in documenting staff-client interactions and selecting which clients to put forward for “live vacancies.” The article shows how organizational documents, spreadsheets, and client registration forms are used as resources for assessing “hard to engage” clients during routine activities. In this sense, intervention tales, talk, and documents provide practical resources for organizing ordinary activities, such as segmenting client caseloads and characterizing individual clients.
AbstractList Drawing from ethnographic fieldwork on a wage subsidy project for NEETs in London, this article examines how talk and documents are used to make sense of caseloads and clients. The article draws attention to the way that staff account for clients through using “Intervention Tales.” The use of these tales provide insights into the routine implementation of labor market interventions. The article describes the work involved in documenting staff-client interactions and selecting which clients to put forward for “live vacancies.” The article shows how organizational documents, spreadsheets, and client registration forms are used as resources for assessing “hard to engage” clients during routine activities. In this sense, intervention tales, talk, and documents provide practical resources for organizing ordinary activities, such as segmenting client caseloads and characterizing individual clients.
Author Molina, Julian
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SubjectTerms Caseloads
Client relationships
Clients
Documents
Employment
Ethnography
Ethnomethodology
Intervention
Labor market
Labor Market Interventions
NEETs
Registration
Routine activities
Social Problems Work
Spreadsheets
Studies of Work
Subsidies
Vacancies
Youth
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