Business process analysis of university admissions: Combining TM Forum’s eTOM framework, discrete-event simulation, and queuing theory

The increasing complexity of university admissions requires efficient, standardized processes to manage large volumes of applications and changing regulatory requirements. To address this, the paper applies the TM Forum’s Business Process Framework (eTOM) from the telecommunications industry, a stan...

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Bibliographic Details

Published in:	Discrete and continuous models and applied computational science Vol. 33; no. 2; pp. 157 - 171
Main Authors:	Terentyev, Konstantin M., Abuzyarova, Leyla D., Kochetkova, Irina A., Samouylov, Konstantin E.
Format:	Journal Article
Language:	English
Published:	Peoples’ Friendship University of Russia (RUDN University) 15.07.2025
Subjects:	business process business process framework des discrete-event simulation etom queuing network rudn university tm forum university admissions
ISSN:	2658-4670, 2658-7149
Online Access:	Get full text
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