Supplemental Items Reduce HCAHPS Response Rates, but Response Rates Do Not Affect HCAHPS Scores: A Randomized Experiment

Longer surveys can reduce response rates (RRs). Observational data suggest a positive hospital-level association between RRs and HCAHPS scores, but a negative patient-level relationship. There is no experimental evidence of whether a hospital's RR affects its HCAHPS scores. Estimate the effect...

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Bibliographic Details
Published in:	Medical care Vol. 63; no. 10; p. 764
Main Authors:	Beckett, Megan K, Hambarsoomian, Katrin, Brown, Julie, Cleary, Paul D, Abel, Gary A, Giordano, Laura A, Elliott, Marc N
Format:	Journal Article
Language:	English
Published:	United States 01.10.2025
Subjects:	Adult Aged Female Health Care Surveys - methods Hospitals - statistics & numerical data Humans Male Middle Aged Patient Satisfaction - statistics & numerical data Postal Service Surveys and Questionnaires Telephone United States United States health survey research patient surveys survey research randomized trial
ISSN:	1537-1948, 1537-1948
Online Access:	Get more information
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