RETRACTED: Immediacy as a better service: Analysis of limitations of the use of ChatGPT in library services
The paper examines ChatGPT's application in library services and assesses its shortcomings. The study emphasizes the immediateness that new technologies offer to library services and how ChatGPT falls short of satisfying this demand because it relies on pre-existing data and lacks real-time int...
Uložené v:
| Vydané v: | Information development |
|---|---|
| Hlavný autor: | |
| Médium: | Journal Article |
| Jazyk: | English |
| Vydavateľské údaje: |
2025
|
| ISSN: | 0266-6669, 1741-6469 |
| On-line prístup: | Získať plný text |
| Tagy: |
Pridať tag
Žiadne tagy, Buďte prvý, kto otaguje tento záznam!
|
| Abstract | The paper examines ChatGPT's application in library services and assesses its shortcomings. The study emphasizes the immediateness that new technologies offer to library services and how ChatGPT falls short of satisfying this demand because it relies on pre-existing data and lacks real-time interaction. The paper suggests that while ChatGPT can assist in basic inquiries, it cannot replace human interaction and expertise in addressing more complex questions and concerns. The study suggests that libraries should give preference to efficient and individualized service to better meet the demands of their patrons. The study provides valuable insights for libraries and other service organizations considering the implementation of chatbots or similar AI technologies. |
|---|---|
| AbstractList | The paper examines ChatGPT's application in library services and assesses its shortcomings. The study emphasizes the immediateness that new technologies offer to library services and how ChatGPT falls short of satisfying this demand because it relies on pre-existing data and lacks real-time interaction. The paper suggests that while ChatGPT can assist in basic inquiries, it cannot replace human interaction and expertise in addressing more complex questions and concerns. The study suggests that libraries should give preference to efficient and individualized service to better meet the demands of their patrons. The study provides valuable insights for libraries and other service organizations considering the implementation of chatbots or similar AI technologies. |
| Author | Yamson, George Clifford |
| Author_xml | – sequence: 1 givenname: George Clifford orcidid: 0000-0001-8539-7331 surname: Yamson fullname: Yamson, George Clifford organization: University Library, University of Environment and Sustainable Development, Somanya, Ghana |
| BookMark | eNp9UMtOwzAQtFCRaAsfwM0_EFg7ySburQqlVKoEqsI5clxbNeSBbIPUvyeBcgGJvcyudma0OzMy6fpOE3LN4IaxLLsFjmMJHjMOmCE_I1OWJSzCBMWETMd9NBIuyMz7FwDOAOMped2tyt2yKFd3C7ppW723Uh2p9FTSWoegHfXafVilF3TZyeborae9oY1tbZDB9t3XGA6avns9tsVBhvVTSW03kGon3fHHwV-ScyMbr69OOCfP96uyeIi2j-tNsdxGiiGEKMkTYZTJuECRgcoxRQP5gDVPYwlGotHG1CLdC7HHBETKsE7qXGHOYwMQzwn79lWu995pU7052w6XVAyqMa3qT1qDJvulUacHg5O2-Uf5CSGUbqA |
| CitedBy_id | crossref_primary_10_1080_19322909_2025_2468697 crossref_primary_10_7202_1112895ar crossref_primary_10_1177_02666669251329032 crossref_primary_10_1080_0361526X_2024_2400719 crossref_primary_10_1080_19322909_2024_2391907 crossref_primary_10_1177_21582440251327528 crossref_primary_10_1016_j_techsoc_2025_103082 crossref_primary_10_1108_AJIM_04_2024_0317 crossref_primary_10_1108_IDD_11_2023_0143 |
| Cites_doi | 10.1016/j.acalib.2019.04.001 10.4018/jdls.2012010101 10.1080/00048623.2015.1009528 10.3390/bdcc7010035 10.2196/27850 10.1145/3371647.3371659 10.36348/gajhss.2023.v05i02.001 10.1109/ICACCS48705.2020.9074420 |
| ContentType | Journal Article |
| DBID | AAYXX CITATION |
| DOI | 10.1177/02666669231206762 |
| DatabaseName | CrossRef |
| DatabaseTitle | CrossRef |
| DatabaseTitleList | CrossRef |
| DeliveryMethod | fulltext_linktorsrc |
| Discipline | Library & Information Science |
| EISSN | 1741-6469 |
| ExternalDocumentID | 10_1177_02666669231206762 |
| GroupedDBID | .2L .4I .DC 01A 0R~ 1~K 29I 31W 31X 4.4 54M 56W 5GY 5VS 77I 77K AABOD AADIR AAJPV AAPEO AAPII AAQXI AATAA AAYXX ABAWP ABCCA ABCJG ABFXH ABHQH ABIDT ABJNI ABPNF ABQKF ABQPY ABQXT ABUAX ABUJY ACCVC ACDXX ACFUR ACFZE ACGFS ACHQT ACLZU ACOXC ACROE ACSIQ ACUIR ADDLC ADEBD ADNON ADRRZ ADTOS AEDXQ AESZF AEUHG AEVPJ AEWDL AEWHI AEYHP AFKBI AFKRG AFMOU AFQAA AGDVU AGKLV AGNWV AGWNL AHDMH AHWHD AJGYC AJHME AJUZI AJVBE ALMA_UNASSIGNED_HOLDINGS AMNSR ANDLU ARTOV AUTPY AUVAJ AYPQM AZFZN B8T B8Z BDZRT BMVBW BPACV BYIEH CITATION CS3 DG~ DU5 DV7 DV8 EBS FHBDP GROUPED_SAGE_PREMIER_JOURNAL_COLLECTION H13 HF~ HVGLF HZ~ J8X N9A O9- P.B Q1R Q7P ROL S01 SASJQ SAUOL SCNPE SFB SFC SFK SFT SGU SGV SHB SPJ SPK SPP SSDHQ |
| ID | FETCH-LOGICAL-c160t-4849fcf7296970c8656f08c86b253a0fa6feffb95d99d6409516b4b8c6823f003 |
| ISSN | 0266-6669 |
| IngestDate | Sat Nov 29 07:41:51 EST 2025 Tue Nov 18 22:34:29 EST 2025 |
| IsPeerReviewed | true |
| IsScholarly | true |
| Language | English |
| LinkModel | OpenURL |
| MergedId | FETCHMERGED-LOGICAL-c160t-4849fcf7296970c8656f08c86b253a0fa6feffb95d99d6409516b4b8c6823f003 |
| ORCID | 0000-0001-8539-7331 |
| ParticipantIDs | crossref_primary_10_1177_02666669231206762 crossref_citationtrail_10_1177_02666669231206762 |
| PublicationCentury | 2000 |
| PublicationDate | 2025-00-00 |
| PublicationDateYYYYMMDD | 2025-01-01 |
| PublicationDate_xml | – year: 2025 text: 2025-00-00 |
| PublicationDecade | 2020 |
| PublicationTitle | Information development |
| PublicationYear | 2025 |
| References | Ruppel M (e_1_3_2_41_1) 2012; 51 Zeng ML (e_1_3_2_55_1) 2020; 57 Khan MA (e_1_3_2_22_1) 2019; 17 Xu J (e_1_3_2_51_1) 2021; 39 Srinivasan R (e_1_3_2_45_1) 2021; 39 Kuhlthau CC (e_1_3_2_23_1) 2021; 61 Kushwaha P (e_1_3_2_24_1) 2020; 37 Kamal M (e_1_3_2_19_1) 2020; 9 Saleh S (e_1_3_2_42_1) 2019; 7 e_1_3_2_26_1 Yang L (e_1_3_2_53_1) 2014; 40 de Mello R (e_1_3_2_12_1) 2018; 6 Wu J (e_1_3_2_50_1) 2021; 47 Pryor G (e_1_3_2_38_1) 2013 Vijayakumar J (e_1_3_2_47_1) 2011; 27 e_1_3_2_39_1 e_1_3_2_9_1 Hussain S (e_1_3_2_18_1) 2022; 14 e_1_3_2_54_1 e_1_3_2_33_1 Okonkwo CW (e_1_3_2_34_1) 2021; 2021 e_1_3_2_52_1 Gujral M (e_1_3_2_15_1) 2019; 17 Hao J (e_1_3_2_17_1) 2020; 10 Liu Y (e_1_3_2_28_1) 2020; 45 Mokhtar IA (e_1_3_2_32_1) 2020; 19 Srinivasan K (e_1_3_2_44_1) 2021; 47 Banerjee S (e_1_3_2_8_1) 2022; 17 Luo Z (e_1_3_2_30_1) 2020; 8 Sotudeh M (e_1_3_2_43_1) 2021; 47 Zhang H (e_1_3_2_56_1) 2021; 65 e_1_3_2_27_1 Arya H (e_1_3_2_4_1) 2011; 1 e_1_3_2_21_1 e_1_3_2_46_1 e_1_3_2_25_1 Open AI (e_1_3_2_37_1) 2023; 45 Walter S (e_1_3_2_48_1) 2015; 85 Amin M (e_1_3_2_2_1) 2009; 7 Moghaddasi H (e_1_3_2_31_1) 2020; 38 Boukottaya A (e_1_3_2_10_1) 2018; 16 Ayyadevara R (e_1_3_2_7_1) 2018; 15 Liu X (e_1_3_2_29_1) 2019; 63 Godfrey C (e_1_3_2_13_1) 2008; 36 Han Y (e_1_3_2_16_1) 2021; 39 Rubin L (e_1_3_2_40_1) 2010; 32 e_1_3_2_6_1 Ong KH (e_1_3_2_35_1) 2021; 47 Kaser O (e_1_3_2_20_1) 2021; 35 e_1_3_2_36_1 Arvin SA (e_1_3_2_3_1) 2012; 6 Bouma G (e_1_3_2_11_1) 2021; 39 Asemi A (e_1_3_2_5_1) 2018; 16 Wang H (e_1_3_2_49_1) 2021; 53 Grainger R (e_1_3_2_14_1) 2021; 59 |
| References_xml | – volume: 45 start-page: 201 issue: 3 year: 2020 ident: e_1_3_2_28_1 article-title: Improving automatic subject indexing using natural language processing techniques publication-title: Journal of Library and Information Science – volume: 39 start-page: 339 issue: 2 year: 2021 ident: e_1_3_2_45_1 article-title: Application of natural language processing in library cataloguing processes: A review of the literature publication-title: Library Hi Tech – volume: 61 start-page: 20 issue: 1 year: 2021 ident: e_1_3_2_23_1 article-title: Understanding the use of ChatGPT in academic library reference services: A literature review and interviews with librarians publication-title: Reference & User Services Quarterly – volume: 45 start-page: 76 issue: 3 year: 2023 ident: e_1_3_2_37_1 article-title: The evolution of cataloguing systems and the impact of shared databases publication-title: Library Technology Trends – volume: 10 start-page: 575 issue: 8 year: 2020 ident: e_1_3_2_17_1 article-title: The ethical challenges of using AI in education publication-title: International Journal of Information and Education Technology – ident: e_1_3_2_27_1 doi: 10.1016/j.acalib.2019.04.001 – volume: 8 start-page: 29 issue: 2 year: 2020 ident: e_1_3_2_30_1 article-title: Exploring the application of natural language processing in subject heading generation publication-title: Journal of Information Science Theory and Practice – volume: 47 start-page: 102311 issue: 3 year: 2021 ident: e_1_3_2_44_1 article-title: Application of image recognition and machine learning techniques for cataloging rare books publication-title: Journal of Academic Librarianship – volume: 17 start-page: 87 issue: 2 year: 2019 ident: e_1_3_2_15_1 article-title: Chatbot applications in libraries: A literature review publication-title: International Journal of Information Science and Management – volume: 35 start-page: 101 issue: 2 year: 2021 ident: e_1_3_2_20_1 article-title: CHATGPT For classification: Using a transformer-based language model for library materials publication-title: Journal of Library Automation – volume: 16 start-page: 28 issue: 4 year: 2018 ident: e_1_3_2_10_1 article-title: Enhancing the online public access catalogue using semantic web technologies publication-title: International Journal of Computer Science and Information Security – volume: 59 start-page: 522 issue: 6 year: 2021 ident: e_1_3_2_14_1 article-title: AI and machine learning in cataloguing audiovisual materials: Challenges and opportunities publication-title: Cataloging & Classification Quarterly – volume: 38 start-page: 631 issue: 4 year: 2020 ident: e_1_3_2_31_1 article-title: Artificial intelligence in libraries: A review of applications and implications publication-title: Library Hi Tech – volume: 47 start-page: 102340 issue: 3 year: 2021 ident: e_1_3_2_50_1 article-title: Exploring the feasibility and effectiveness of using ChatGPT in library reference services publication-title: Journal of Academic Librarianship – volume: 6 start-page: 271 issue: 3 year: 2012 ident: e_1_3_2_3_1 article-title: Adobe connect for virtual library instruction: A case study publication-title: Journal of Library & Information Services in Distance Learning – volume: 19 start-page: 123 issue: 2 year: 2020 ident: e_1_3_2_32_1 article-title: Chatbot and its development in academic libraries publication-title: Journal of Information and Communication Technology – volume: 51 start-page: 140 issue: 2 year: 2012 ident: e_1_3_2_41_1 article-title: Research made easy: User preferences for high-quality reference services publication-title: Reference & User Services Quarterly – volume: 65 start-page: 62 issue: 8 year: 2021 ident: e_1_3_2_56_1 article-title: Study on cataloguing and indexing of library materials based on GPT-2 publication-title: Library and Information Service – ident: e_1_3_2_25_1 doi: 10.4018/jdls.2012010101 – volume: 1 start-page: 11 issue: 2 year: 2011 ident: e_1_3_2_4_1 article-title: Twitter: A new tool for academic libraries publication-title: Journal of Advancements in Library Sciences – ident: e_1_3_2_9_1 – volume: 27 start-page: 45 issue: 2 year: 2011 ident: e_1_3_2_47_1 article-title: The impact of artificial intelligence in library operations publication-title: Journal of Library Automation – volume: 9 start-page: 1067 issue: 4 year: 2020 ident: e_1_3_2_19_1 article-title: Role of academic libraries in providing personalized services in the era of the digital world publication-title: International Journal of Innovative Technology and Exploring Engineering – ident: e_1_3_2_6_1 – volume: 40 start-page: 602 issue: 6 year: 2014 ident: e_1_3_2_53_1 article-title: Virtual reference services: An emerging trend in academic libraries publication-title: Journal of Academic Librarianship – volume: 47 start-page: 102340 issue: 4 year: 2021 ident: e_1_3_2_35_1 article-title: Library book classification using image recognition publication-title: Journal of Academic Librarianship – volume: 17 start-page: 9 issue: 9 year: 2019 ident: e_1_3_2_22_1 article-title: Linked data for library cataloguing: A review publication-title: International Journal of Computer Science and Information Security – ident: e_1_3_2_26_1 – volume: 53 start-page: 530 issue: 2 year: 2021 ident: e_1_3_2_49_1 article-title: Exploring the use of ChatGPT for answering reference queries in libraries publication-title: Journal of Librarianship and Information Science – volume: 32 start-page: 220 issue: 4 year: 2010 ident: e_1_3_2_40_1 article-title: Human-computer interaction in library environments: A literature review publication-title: Library and Information Science Research – ident: e_1_3_2_21_1 doi: 10.1080/00048623.2015.1009528 – volume: 37 start-page: 1 issue: 7 year: 2020 ident: e_1_3_2_24_1 article-title: Chatbot for digital libraries: A review of current research trends publication-title: Library Hi Tech News – volume: 16 start-page: 91 issue: 2 year: 2018 ident: e_1_3_2_5_1 article-title: Intelligent library technologies: A review of knowledge-based assistance in library services publication-title: International Journal of Information Science and Management – volume: 7 start-page: 12 issue: 1 year: 2009 ident: e_1_3_2_2_1 article-title: Enhancing cataloging efficiency using natural language processing techniques publication-title: International Journal of Information Science and Management – ident: e_1_3_2_39_1 – volume: 39 start-page: 471 issue: 3 year: 2021 ident: e_1_3_2_11_1 article-title: AI In natural language processing for library cataloguing and classification: Benefits, challenges, and examples publication-title: Library Hi Tech – volume: 63 start-page: 67 issue: 3 year: 2019 ident: e_1_3_2_29_1 article-title: Application of natural language processing in library information management publication-title: Library and Information Service – ident: e_1_3_2_46_1 doi: 10.3390/bdcc7010035 – volume: 57 start-page: 102177 issue: 6 year: 2020 ident: e_1_3_2_55_1 article-title: A review of semantic web technologies in digital libraries publication-title: Information Processing & Management – volume: 47 start-page: 102352 issue: 3 year: 2021 ident: e_1_3_2_43_1 article-title: AI in organizing and classifying library collections: Benefits, challenges, and examples publication-title: Journal of Academic Librarianship – volume: 85 start-page: 25 issue: 1 year: 2015 ident: e_1_3_2_48_1 article-title: Technology and paradigm shifts in libraries publication-title: Library Quarterly – volume: 39 start-page: 12 issue: 1 year: 2021 ident: e_1_3_2_51_1 article-title: A review of AI technology application in library cataloguing publication-title: Library Hi Tech – volume-title: Delivering Research Data Management services: Fundamentals of Good Practice year: 2013 ident: e_1_3_2_38_1 – volume: 7 start-page: 12 issue: 1 year: 2019 ident: e_1_3_2_42_1 article-title: Artificial intelligence: Understanding machine intelligence in contrast to natural intelligence publication-title: International Journal of Artificial Intelligence and Machine Learning – ident: e_1_3_2_52_1 doi: 10.2196/27850 – volume: 6 start-page: 189 issue: 3 year: 2018 ident: e_1_3_2_12_1 article-title: Introduction to machine learning: Understanding the basics publication-title: Journal of Data Science and Analytics – volume: 2021 start-page: 68 year: 2021 ident: e_1_3_2_34_1 article-title: Evaluating the ethical implications of using Chatbot systems in higher education publication-title: digiTAL – ident: e_1_3_2_54_1 doi: 10.1145/3371647.3371659 – ident: e_1_3_2_36_1 doi: 10.36348/gajhss.2023.v05i02.001 – volume: 39 start-page: 325 issue: 2 year: 2021 ident: e_1_3_2_16_1 article-title: Assessing the use of ChatGPT for reference queries in libraries publication-title: Library Hi Tech – volume: 17 start-page: 45 issue: 1 year: 2022 ident: e_1_3_2_8_1 article-title: The development of identification and reasoning skills in humans publication-title: Journal of Cognitive Development – volume: 36 start-page: 433 issue: 4 year: 2008 ident: e_1_3_2_13_1 article-title: Second life: A virtual world for libraries publication-title: Reference Services Review – volume: 14 start-page: 45 issue: 3 year: 2022 ident: e_1_3_2_18_1 article-title: Transforming library services in the age of modern information technology publication-title: Journal of Library Innovation – ident: e_1_3_2_33_1 doi: 10.1109/ICACCS48705.2020.9074420 – volume: 15 start-page: 102 issue: 1 year: 2018 ident: e_1_3_2_7_1 article-title: Machine learning: Unveiling patterns in big data publication-title: Journal of Artificial Intelligence Research |
| SSID | ssj0021063 |
| Score | 2.3875573 |
| SecondaryResourceType | retracted_publication |
| Snippet | The paper examines ChatGPT's application in library services and assesses its shortcomings. The study emphasizes the immediateness that new technologies offer... |
| SourceID | crossref |
| SourceType | Enrichment Source Index Database |
| Title | RETRACTED: Immediacy as a better service: Analysis of limitations of the use of ChatGPT in library services |
| hasFullText | 1 |
| inHoldings | 1 |
| isFullTextHit | |
| isPrint | |
| journalDatabaseRights | – providerCode: PRVSPB databaseName: SAGE HSS Package 2015 customDbUrl: eissn: 1741-6469 dateEnd: 99991231 omitProxy: false ssIdentifier: ssj0021063 issn: 0266-6669 databaseCode: AEVPJ dateStart: 19990301 isFulltext: true titleUrlDefault: http://journals.sagepub.com/ providerName: SAGE Publications |
| link | http://cvtisr.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwtV3Na9swFBdbusMuY5-s6wc6jB02BE4sy1JvIWTdxiihZKW3IskWC0vdUqej_e_7nvXseBmF9bCL7QjrEfsnfn7v6X0w9r50xrmiSETpVSakklo4LVOhQqq9G-Yub_qnnHzPj4706amZUZu7umknkFeVvrkxl_8VahgDsDF19gFwd0JhAK4BdDgC7HD8J-CPp_Pj8QQICY39r-dNaoi_xX4yFqOysChiHQkiOgXXRUmWmOy0Do1DlfQ6uvonP-3qcDZH5wi5fVoZdV-7pdymZkkV62ikjlnsOeV3RU_8p8lyETC4vu96iAnKxE3wXRdg-US2KyN3gnIilIxjfzNzszeM83AaaJVYN56I-I8q2Btfpy5mcNgWJt8U8ZhtjfLM6AHbGk9PZt86e3tIjfTa_0qb2k29rU0hPbWkp1_Mn7NnZBjwcQT0BXtUVi_ZHqWV8A-89245EfIr9qsD-4B3UHNbc8sj1JxgOuAt0Pwi8B7Q-BOA5gA0XhLQfFFxArqVUL9mPz5P55MvgtpnCD9UyUpILU3wAawnZfLEa9DcQ6Lh7EZZapNgVShDcCYrjCmURF1bOem0V3qUBmD7N2xQXVTlW8Zt5r2zYPwGPZIuVVYp3ILOrXROaWW2WdK-vTNPD4AtTpZn96K2zT52Uy5jYZX7b373kJt32FNcrNFPtssGq6vrco898b9Xi_pqnxbJHUCxaZA |
| linkProvider | SAGE Publications |
| openUrl | ctx_ver=Z39.88-2004&ctx_enc=info%3Aofi%2Fenc%3AUTF-8&rfr_id=info%3Asid%2Fsummon.serialssolutions.com&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.atitle=RETRACTED%3A+Immediacy+as+a+better+service%3A+Analysis+of+limitations+of+the+use+of+ChatGPT+in+library+services&rft.jtitle=Information+development&rft.au=Yamson%2C+George+Clifford&rft.date=2025&rft.issn=0266-6669&rft.eissn=1741-6469&rft_id=info:doi/10.1177%2F02666669231206762&rft.externalDBID=n%2Fa&rft.externalDocID=10_1177_02666669231206762 |
| thumbnail_l | http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/lc.gif&issn=0266-6669&client=summon |
| thumbnail_m | http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/mc.gif&issn=0266-6669&client=summon |
| thumbnail_s | http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/sc.gif&issn=0266-6669&client=summon |