Sentiment Analysis of E-Commerce Product Reviews on Tokopedia Using Support Vector Machine

This research aims to analyze the performance of Support Vector Machine (SVM) algorithm in classifying sentiment of e-commerce product reviews on the Tokopedia platform using web scraping data of 571 reviews from the 2024 period. The data includes review text variables, publication dates, and userna...

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Bibliographic Details

Published in:	Journal of Applied Informatics and Computing Vol. 9; no. 5; pp. 2869 - 2878
Main Authors:	Alaiya, Azna, Nurdin, Nurdin, Agusniar, Cut
Format:	Journal Article
Language:	English
Published:	Politeknik Negeri Batam 19.10.2025
Subjects:	e-commerce sentiment analysis support vector machine text mining tokopedia
ISSN:	2548-6861, 2548-6861
Online Access:	Get full text
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