Usability Testing Essentials Ready, Set... Test
Usability Testing Essentials provides readers with the tools and techniques needed to begin usability testing or to advance their knowledge in this area.The book begins by presenting the essentials of usability testing, which include focusing on the user and not the product; knowing when to conduct...
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| Main Author: | |
|---|---|
| Format: | eBook |
| Language: | English |
| Published: |
Chantilly
Elsevier Science & Technology
2010
Morgan Kaufmann |
| Edition: | 1 |
| Subjects: | |
| ISBN: | 012375092X, 9780123750921 |
| Online Access: | Get full text |
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Table of Contents:
- R -- S -- T -- U -- V -- W -- Y
- Recruiting participants -- Assigning team roles and responsibilities -- Developing team checklists -- Writing the moderator's script -- Preparing or using other forms -- Creating questionnaires -- Using standard post-test questionnaires -- Creating or using qualitative feedback methods -- Testing the test -- Case Study: Sample test materials for Holiday Inn China website usability study -- Chapter 7 Conducting a usability test -- Setting up for testing -- Meeting, greeting, briefing -- Being an effective and unbiased moderator -- Managing variations on the theme of testing -- Providing help or customer support during testing -- Logging observations -- Handling observers and visitors -- Working solo -- Case Study: Session log from Holiday Inn China website usability study -- Chapter 8 Analyzing the findings -- What did we see? -- What does it mean? -- What should we do about it? -- Case Study: Findings analysis from Holiday Inn China website usability study -- Chapter 9 Reporting the findings -- Following Aristotle's advice -- Preparing the message for the medium -- Writing an informal memo report -- Writing a formal report -- Presenting the findings -- Presenting post-task and post-test results -- Making recommendations -- Presenting an oral report -- Advocating for more UCD -- Case Study: Report of Holiday Inn China website usability study -- Chapter 10 International usability testing -- Learning about your international users -- Understanding cultural differences -- Applying the work of Hall and Hofstede to understand international users -- Planning for international testing -- Structuring the test protocol -- Selecting the moderator -- Anticipating other aspects of international testing -- Case Study: Analysis of the UPS Costa Rican website -- References -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q
- Front cover -- Usability Testing Essentials -- Copyright page -- Contents -- Foreword -- Acknowledgments -- About the author -- Image credits and permissions -- Introduction: Getting started guide -- Usability is invisible -- U R usability -- How to use this book -- But wait, there's more on the companion website -- Chapter 1 Establishing the essentials -- Focus on the user, not the product -- Start with some essential definitions -- Know when to conduct small studies -- Know how to conduct small studies -- Know when to conduct large studies -- Think of usability testing as hill climbing -- Chapter 2 Testing here, there, everywhere -- Testing in a lab offers some benefits -- Formal labs can cost a lot, or not -- Informal labs can be set up anywhere at very little cost -- Field testing gets you into the world of your users -- Remote testing extends your reach to your users -- Choosing the right method is a balancing act -- Chapter 3 Big U and little u usability -- Introducing big U and little u usability -- Using a user-centered design process -- Opening your toolkit and seeing what's there -- Choosing heuristic evaluation from the toolkit -- Conducting a heuristic evaluation -- Comparing the results from heuristic evaluation and usability testing -- Putting both methods together: The 1-2 punch -- Cost-justifying usability -- Case Study: Heuristic evaluation of Holiday Inn China website -- Chapter 4 Understanding users and their goals -- People are goal-oriented -- When people use the web, they bring their experience and expectations -- Personas help you get to know your users -- Scenarios tell the story of your users' goals -- Chapter 5 Planning for usability testing -- Scheduling the planning meeting -- Writing the test plan -- Case Study: Test plan for Holiday Inn China website usability study -- Chapter 6 Preparing for usability testing