Systemic Service Design

Systemic Service Design provides a comprehensive overview of how systems theories can be integrated into service design to address complex social-economic-technological challenges. Across 14 chapters split into two sections, the book connects theoretical backgrounds and practical worldwide case stud...

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Bibliographic Details
Main Authors:	Suoheimo, Mari, Jones, Peter, Lee, Sheng-Hung, Sevaldson, Birger
Format:	eBook
Language:	English
Published:	Oxford Routledge 2025 Taylor & Francis Taylor & Francis Group
Edition:	1
Series:	Design for Social Responsibility
Subjects:	Civil service and public sector Communications engineering / telecommunications Computer programming / software engineering Computer science Computing and Information Technology Design Design, Industrial and commercial arts, illustration Economics, Finance, Business and Management Electrical engineering Electronics and communications engineering Energy technology and engineering Engineering: general Ergonomics Graphical and digital media applications Industry and industrial studies Information technology: general topics Innovation Internet: general works Participatory design Private sector Product design Public sector Service design Social systems Software Engineering System design System theory System-oriented design Systemic service design Technical design Technology, Engineering, Agriculture, Industrial processes Technology: general issues The Arts The arts: general topics Web graphics and design Design Innovation Participatory design Systemic service design Service design Private sector System-oriented design Public sector
ISBN:	1032817208, 9781032817200, 9781032817194, 1032817194, 9781040308387, 9781003501039, 1003501036, 1040308384
Online Access:	Get full text
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Table of Contents:

Cover -- Half Title -- Series Page -- Title Page -- Copyright Page -- Table of Contents -- List of Contributors -- List of Peer Reviewers -- 1 Innovations in Theory and Practice of Systemic Service Design -- Section I: Theoretical Background for Systemic Service Design -- 2 Blending Boundaries: A Thorough Exploration of Systems-Oriented Design and Service Design Integration -- 3 Mess Mapping and Gigamapping Tools to Understand Systems in Services -- 4 Emerging Systemic Turn in Service Design -- 5 Dancing with Power Dynamics Inside Systemic Service Design Projects -- 6 Systemic Oppression in Service Design -- 7 Systems-Oriented Service Design in Urban Planning Contexts -- Section II: Systemic Service Design Cases -- 8 Case Study of Mess Mapping Process: Improving Long-Term Care Services -- 9 Social Structures Relevant to Longevity Service Systems -- 10 Designing for Structural, Social and Political Viability in National-Scale Systemic Interventions -- 11 From State of Chaos to the Essence of the Issue: Framework Employing Service and Systemic Design Principles in the Context of Criminality -- 12 Toward the Cocreation of Digital Remote Care Service Ecosystems -- 13 Enhancing Empathy Through AI in Service Systems -- 14 Conclusions -- Index