Systemic Service Design

Systemic Service Design provides a comprehensive overview of how systems theories can be integrated into service design to address complex social-economic-technological challenges. Across 14 chapters split into two sections, the book connects theoretical backgrounds and practical worldwide case stud...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: Suoheimo, Mari, Jones, Peter, Lee, Sheng-Hung, Sevaldson, Birger
Format: E-Book
Sprache:Englisch
Veröffentlicht: Oxford Routledge 2025
Taylor & Francis
Taylor & Francis Group
Ausgabe:1
Schriftenreihe:Design for Social Responsibility
Schlagworte:
Civil service and public sector
Communications engineering / telecommunications
Computer programming / software engineering
Computer science
Computing and Information Technology
Design
Design, Industrial and commercial arts, illustration
Economics, Finance, Business and Management
Electrical engineering
Electronics and communications engineering
Energy technology and engineering
Engineering: general
Ergonomics
Graphical and digital media applications
Industry and industrial studies
Information technology: general topics
Innovation
Internet: general works
Participatory design
Private sector
Product design
Public sector
Service design
Social systems
Software Engineering
System design
System theory
System-oriented design
Systemic service design
Technical design
Technology, Engineering, Agriculture, Industrial processes
Technology: general issues
The Arts
The arts: general topics
Web graphics and design
Design
Innovation
Participatory design
Systemic service design
Service design
Private sector
System-oriented design
Public sector
ISBN:1032817208, 9781032817200, 9781032817194, 1032817194, 9781040308387, 9781003501039, 1003501036, 1040308384
Online-Zugang:Volltext
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Inhaltsangabe:
  • Cover -- Half Title -- Series Page -- Title Page -- Copyright Page -- Table of Contents -- List of Contributors -- List of Peer Reviewers -- 1 Innovations in Theory and Practice of Systemic Service Design -- Section I: Theoretical Background for Systemic Service Design -- 2 Blending Boundaries: A Thorough Exploration of Systems-Oriented Design and Service Design Integration -- 3 Mess Mapping and Gigamapping Tools to Understand Systems in Services -- 4 Emerging Systemic Turn in Service Design -- 5 Dancing with Power Dynamics Inside Systemic Service Design Projects -- 6 Systemic Oppression in Service Design -- 7 Systems-Oriented Service Design in Urban Planning Contexts -- Section II: Systemic Service Design Cases -- 8 Case Study of Mess Mapping Process: Improving Long-Term Care Services -- 9 Social Structures Relevant to Longevity Service Systems -- 10 Designing for Structural, Social and Political Viability in National-Scale Systemic Interventions -- 11 From State of Chaos to the Essence of the Issue: Framework Employing Service and Systemic Design Principles in the Context of Criminality -- 12 Toward the Cocreation of Digital Remote Care Service Ecosystems -- 13 Enhancing Empathy Through AI in Service Systems -- 14 Conclusions -- Index