Systemic Service Design
Systemic Service Design provides a comprehensive overview of how systems theories can be integrated into service design to address complex social-economic-technological challenges. Across 14 chapters split into two sections, the book connects theoretical backgrounds and practical worldwide case stud...
Uložené v:
| Hlavní autori: | , , , |
|---|---|
| Médium: | E-kniha |
| Jazyk: | English |
| Vydavateľské údaje: |
Oxford
Routledge
2025
Taylor & Francis Taylor & Francis Group |
| Vydanie: | 1 |
| Edícia: | Design for Social Responsibility |
| Predmet: | |
| ISBN: | 1032817208, 9781032817200, 9781032817194, 1032817194, 9781040308387, 9781003501039, 1003501036, 1040308384 |
| On-line prístup: | Získať plný text |
| Tagy: |
Pridať tag
Žiadne tagy, Buďte prvý, kto otaguje tento záznam!
|
| Abstract | Systemic Service Design provides a comprehensive overview of how systems theories can be integrated into service design to address complex social-economic-technological challenges. Across 14 chapters split into two sections, the book connects theoretical backgrounds and practical worldwide case studies to explore various approaches to systems thinking. The field of service design has evolved significantly in recent years, from focusing on touchpoints and user interactions to being seen as a driver for organizational transformation and increasingly, a key component in transdisciplinary spaces involving complex systems. However, while service design has grown over the past few decades, it has also recognized its limitations in addressing complex societal problems. For example, the book highlights how a lack of holistic understanding of the systems in place can lead to service failure, which ultimately results in societal issues relating to unemployment, healthcare, and public transportation. As such, this book offers theoretical and practical resources specifically tailored to service designers in order to equip them with the ability to develop solutions that are appropriate in scope, depth, and feasibility to address these complex issues. Contributing authors draw upon and integrate theories from related disciplinary fields to extend the contextualization of service design within complex systems, providing readers with more scientific frames of reference. The book also draws upon case studies from South and North America, Europe, Asia, and Australia, to offer readers wide-ranging perspectives and real-life examples to further their understanding of systemic service design and demonstrate how to integrate it successfully. The book delivers theoretical and practical knowledge for students and designers in the fields of service design, design for policy, social design, and additionally for managers, public and private sector planners, engineers, and politicians. |
|---|---|
| AbstractList | Systemic Service Design provides a comprehensive overview of how systems theories can be integrated into service design to address complex social-economic-technological challenges. Across 14 chapters split into two sections, the book connects theoretical backgrounds and practical worldwide case studies to explore various approaches to systems thinking. The field of service design has evolved significantly in recent years, from focusing on touchpoints and user interactions to being seen as a driver for organizational transformation and increasingly, a key component in transdisciplinary spaces involving complex systems. However, while service design has grown over the past few decades, it has also recognized its limitations in addressing complex societal problems. For example, the book highlights how a lack of holistic understanding of the systems in place can lead to service failure, which ultimately results in societal issues relating to unemployment, healthcare, and public transportation. As such, this book offers theoretical and practical resources specifically tailored to service designers in order to equip them with the ability to develop solutions that are appropriate in scope, depth, and feasibility to address these complex issues. Contributing authors draw upon and integrate theories from related disciplinary fields to extend the contextualization of service design within complex systems, providing readers with more scientific frames of reference. The book also draws upon case studies from South and North America, Europe, Asia, and Australia, to offer readers wide-ranging perspectives and real-life examples to further their understanding of systemic service design and demonstrate how to integrate it successfully. The book delivers theoretical and practical knowledge for students and designers in the fields of service design, design for policy, social design, and additionally for managers, public and private sector planners, engineers, and politicians. Systemic Service Design provides a comprehensive overview of how systems theories can be integrated into service design to address complex social-economic-technological challenges. Across 14 chapters split into two sections, the book connects theoretical backgrounds and practical worldwide case studies to explore various approaches to systems thinking.The field of service design has evolved significantly in recent years, from focusing on touchpoints and user interactions to being seen as a driver for organizational transformation and increasingly, a key component in transdisciplinary spaces involving complex systems. However, while service design has grown over the past few decades, it has also recognized its limitations in addressing complex societal problems. For example, the book highlights how a lack of holistic understanding of the systems in place can lead to service failure, which ultimately results in societal issues relating to unemployment, healthcare, and public transportation. As such, this book offers theoretical and practical resources specifically tailored to service designers in order to equip them with the ability to develop solutions that are appropriate in scope, depth, and feasibility to address these complex issues. Contributing authors draw upon and integrate theories from related disciplinary fields to extend the contextualization of service design within complex systems, providing readers with more scientific frames of reference. The book also draws upon case studies from South and North America, Europe, Asia, and Australia, to offer readers wide-ranging perspectives and real-life examples to further their understanding of systemic service design and demonstrate how to integrate it successfully.The book delivers theoretical and practical knowledge for students and designers in the fields of service design, design for policy, social design, and additionally for managers, public and private sector planners, engineers, and politicians.The Open Access version of this book, available at http://www.taylorfrancis.com, has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives (CC BY-NC-ND) 4.0 license. Systemic Service Design provides a comprehensive overview of how systems theories can be integrated into service design to address complex social-economic-technological challenges. Across 14 chapters split into two sections, the book connects theoretical backgrounds and practical worldwide case studies to explore various approaches to systems thinking. The field of service design has evolved significantly in recent years, from focusing on touchpoints and user interactions to being seen as a driver for organizational transformation and increasingly, a key component in transdisciplinary spaces involving complex systems. However, while service design has grown over the past few decades, it has also recognized its limitations in addressing complex societal problems. For example, the book highlights how a lack of holistic understanding of the systems in place can lead to service failure, which ultimately results in societal issues relating to unemployment, healthcare, and public transportation. As such, this book offers theoretical and practical resources specifically tailored to service designers in order to equip them with the ability to develop solutions that are appropriate in scope, depth, and feasibility to address these complex issues. Contributing authors draw upon and integrate theories from related disciplinary fields to extend the contextualization of service design within complex systems, providing readers with more scientific frames of reference. The book also draws upon case studies from South and North America, Europe, Asia, and Australia, to offer readers wide-ranging perspectives and real-life examples to further their understanding of systemic service design and demonstrate how to integrate it successfully. The book delivers theoretical and practical knowledge for students and designers in the fields of service design, design for policy, social design, and additionally for managers, public and private sector planners, engineers, and politicians. Systemic Service Design provides a comprehensive overview of how systems theories can be integrated into service design to address complex social-economic-technological challenges. The book delivers theoretical and practical knowledge for students and designers, managers, public and private sector planners, engineers and politicians. |
| Author | Sevaldson, Birger Jones, Peter Suoheimo, Mari Lee, Sheng-Hung |
| Author_xml | – sequence: 1 fullname: Suoheimo, Mari – sequence: 2 fullname: Jones, Peter – sequence: 3 fullname: Lee, Sheng-Hung – sequence: 4 fullname: Sevaldson, Birger |
| BookMark | eNqNkbtPwzAQxo14CCgdEQtDRxgK51dsL0hQykOqxABitZzEBtM0LnZo1f-elHSAjenu9P306e6-Q7RTh9oidIzhglHCLpWQGIBywEDVFur_mbfRYVuIxIKA3GsHpjKquJR4H_VT-oCWbNFM4QN08rxKjZ35YvBs48IXdnBrk3-rj9CuM1Wy_U3tode78cvoYTh5un8cXU-GhhJO5dBK4nIpVC6kpBnDhSq5U5CVIIjMeUHBAQjhiCuBcWYFJtIUrHQsxxKwpT103hmbNLXL9B6qJulFZfMQpkn_3MWAgqRS_J_NaMuedew8hs8vmxr9gxW2bqKp9PhmRHHGGePQolcdGszc1noe_czElQ7G68rnsevXSohvmoDmABqTjAu9_jkmrcHpb4MymG4jzIVQqpXHnexrF-LMLEOsSt2YVRWii6YufNrwoNfp6j9p6oWNyYea0G_pNJMK |
| ContentType | eBook |
| Copyright | 2025 selection and editorial matter, Mari Suoheimo, Peter Jones, Sheng-Hung Lee and Birger Sevaldson; individual chapters, the contributors |
| Copyright_xml | – notice: 2025 selection and editorial matter, Mari Suoheimo, Peter Jones, Sheng-Hung Lee and Birger Sevaldson; individual chapters, the contributors |
| DBID | V1H A7I |
| DEWEY | 004 |
| DOI | 10.4324/9781003501039 |
| DatabaseName | DOAB: Directory of Open Access Books OAPEN |
| DatabaseTitleList | |
| Database_xml | – sequence: 1 dbid: V1H name: DOAB: Directory of Open Access Books url: https://directory.doabooks.org/ sourceTypes: Publisher |
| DeliveryMethod | fulltext_linktorsrc |
| Discipline | Sociology & Social History Computer Science Social Sciences (General) |
| EISBN | 9781003501039 1003501036 9781040308387 1040308368 9781040308363 1040308384 |
| Edition | 1 |
| Editor | Sevaldson, Birger Jones, Peter Suoheimo, Mari Lee, Sheng-Hung |
| Editor_xml | – sequence: 1 fullname: Suoheimo, Mari – sequence: 2 fullname: Jones, Peter – sequence: 3 fullname: Lee, Sheng-Hung – sequence: 4 fullname: Sevaldson, Birger |
| ExternalDocumentID | 9781040308387 9781040308363 EBC31654450 oai_library_oapen_org_20_500_12657_100312 157799 10_4324_9781003501039_version2 |
| GroupedDBID | AABBV AESSL AEUHU AIOUF AIXXW ALMA_UNASSIGNED_HOLDINGS AXTGW BBABE CZZ EBATF INALI JTX OXWLL V1H 38. A7I AAJKE ABEQL AELUY AIUUR EIXGO WZG |
| ID | FETCH-LOGICAL-a32538-e82fb879b7883641c9d5f906d0728b5c30f0077f2fd0454e7128ac4df4b1801e3 |
| IEDL.DBID | V1H |
| ISBN | 1032817208 9781032817200 9781032817194 1032817194 9781040308387 9781003501039 1003501036 1040308384 |
| IngestDate | Tue Jul 01 05:41:42 EDT 2025 Fri May 30 21:13:47 EDT 2025 Wed Dec 10 14:58:52 EST 2025 Wed Oct 08 01:20:30 EDT 2025 Sat Apr 12 07:10:28 EDT 2025 |
| IsDoiOpenAccess | true |
| IsOpenAccess | true |
| IsPeerReviewed | false |
| IsScholarly | false |
| Keywords | Design Innovation Participatory design Systemic service design Service design Private sector System-oriented design Public sector |
| LCCallNum_Ident | HM701 |
| Language | English |
| LinkModel | DirectLink |
| MergedId | FETCHMERGED-LOGICAL-a32538-e82fb879b7883641c9d5f906d0728b5c30f0077f2fd0454e7128ac4df4b1801e3 |
| OCLC | 1496395881 |
| OpenAccessLink | https://directory.doabooks.org/handle/20.500.12854/157799 |
| PQID | EBC31654450 |
| PageCount | 308 |
| ParticipantIDs | askewsholts_vlebooks_9781040308387 askewsholts_vlebooks_9781040308363 proquest_ebookcentral_EBC31654450 oapen_primary_oai_library_oapen_org_20_500_12657_100312 oapen_doabooks_157799 informaworld_taylorfrancisbooks_10_4324_9781003501039_version2 |
| PublicationCentury | 2000 |
| PublicationDate | 2025 2025-02-17 |
| PublicationDateYYYYMMDD | 2025-01-01 2025-02-17 |
| PublicationDate_xml | – year: 2025 text: 2025 |
| PublicationDecade | 2020 |
| PublicationPlace | Oxford |
| PublicationPlace_xml | – name: Oxford |
| PublicationSeriesTitle | Design for Social Responsibility |
| PublicationYear | 2025 |
| Publisher | Routledge Taylor & Francis Taylor & Francis Group |
| Publisher_xml | – name: Routledge – name: Taylor & Francis – name: Taylor & Francis Group |
| SSID | ssj0003350691 ssib058564779 ssib060106408 |
| Score | 2.4666214 |
| Snippet | Systemic Service Design provides a comprehensive overview of how systems theories can be integrated into service design to address complex... |
| SourceID | askewsholts proquest oapen informaworld |
| SourceType | Aggregation Database Publisher |
| SubjectTerms | Civil service and public sector Communications engineering / telecommunications Computer programming / software engineering Computer science Computing and Information Technology Design Design, Industrial and commercial arts, illustration Economics, Finance, Business and Management Electrical engineering Electronics and communications engineering Energy technology and engineering Engineering: general Ergonomics Graphical and digital media applications Industry and industrial studies Information technology: general topics Innovation Internet: general works Participatory design Private sector Product design Public sector Service design Social systems Software Engineering System design System theory System-oriented design Systemic service design Technical design Technology, Engineering, Agriculture, Industrial processes Technology: general issues The Arts The arts: general topics Web graphics and design |
| TableOfContents | Cover -- Half Title -- Series Page -- Title Page -- Copyright Page -- Table of Contents -- List of Contributors -- List of Peer Reviewers -- 1 Innovations in Theory and Practice of Systemic Service Design -- Section I: Theoretical Background for Systemic Service Design -- 2 Blending Boundaries: A Thorough Exploration of Systems-Oriented Design and Service Design Integration -- 3 Mess Mapping and Gigamapping Tools to Understand Systems in Services -- 4 Emerging Systemic Turn in Service Design -- 5 Dancing with Power Dynamics Inside Systemic Service Design Projects -- 6 Systemic Oppression in Service Design -- 7 Systems-Oriented Service Design in Urban Planning Contexts -- Section II: Systemic Service Design Cases -- 8 Case Study of Mess Mapping Process: Improving Long-Term Care Services -- 9 Social Structures Relevant to Longevity Service Systems -- 10 Designing for Structural, Social and Political Viability in National-Scale Systemic Interventions -- 11 From State of Chaos to the Essence of the Issue: Framework Employing Service and Systemic Design Principles in the Context of Criminality -- 12 Toward the Cocreation of Digital Remote Care Service Ecosystems -- 13 Enhancing Empathy Through AI in Service Systems -- 14 Conclusions -- Index |
| Title | Systemic Service Design |
| URI | https://www.taylorfrancis.com/books/9781003501039 https://directory.doabooks.org/handle/20.500.12854/157799 https://library.oapen.org/handle/20.500.12657/100312 https://ebookcentral.proquest.com/lib/[SITE_ID]/detail.action?docID=31654450 https://www.vlebooks.com/vleweb/product/openreader?id=none&isbn=9781040308363 https://www.vlebooks.com/vleweb/product/openreader?id=none&isbn=9781040308387 |
| Volume | 17 |
| hasFullText | 1 |
| inHoldings | 1 |
| isFullTextHit | |
| isPrint | |
| link | http://cvtisr.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwpV3Nb9UwDLdg48AugzHgDZgKQtzK8v1x4cDYNC4TBzTtFvUjkSbQe9P6eBL_PXbSQgdCQuLoNkmjOLVjO_4Z4DUqqYin2FS3yqCBknpdN42wdY_aJxqnXK9LsQl7fu4uL_2nWamvIshXdKt51dA5c8jh_AI5gJb6W80IEcFpdcS1td7fhW00cQzZXRf8bNpKOXqoRtgaEspSamY8p9SuEkxDyZ0JKRy3nDACJ0IwlwlFUC7SqREYaurmJ_pXzxmNm26ix_62IHsS8t3RrXF2YKcZvqAoQzG3Hn6DSqX6S811XP6hIrLeO939jxV7ANuREikewp243IPdqXxENUqTPTj4mSxTvalKmnBVUEu-P4InBUr9qqtGaVZ9yHdN9uHi9OTz8Vk9FnGoGylImkYnUuusb9HYlkbxzvc6eWZ6ZoVrdSdZIkyhJFJPcIDR4lybTvVJtRzVZ5SPYWu5WsanUOFwqdHa-b5FK65LrUy-98owkTTvlF3Aq9mKhs3XHHAewowdRv5DI4cjvZtzI6yz-ySVWielPVpPxNNwi6dhU7ycYgH7mX9hYkooi78AW55fFzCRQPDeo8MulDfIvSBYQLYFLoy2BCstOY74ctoJIU95vL0bTt4fS8pJU5od_OWrz-C-oLrF2XX0HLbWN9_iC7jXbdZXw80h2hP242H-f34AsB8DrA |
| linkProvider | Open Access Publishing in European Networks |
| openUrl | ctx_ver=Z39.88-2004&ctx_enc=info%3Aofi%2Fenc%3AUTF-8&rfr_id=info%3Asid%2Fsummon.serialssolutions.com&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=book&rft.title=Systemic+service+design&rft.au=Suoheimo%2C+Mari&rft.au=Jones%2C+Peter&rft.au=Lee%2C+Sheng-Hung&rft.au=Sevaldson%2C+Birger&rft.series=Design+for+social+responsibility&rft.date=2025-02-17&rft.pub=Routledge&rft.isbn=9781032817200&rft.volume=17&rft_id=info:doi/10.4324%2F9781003501039&rft.externalDocID=9781040308387 |
| thumbnail_m | http://cvtisr.summon.serialssolutions.com/2.0.0/image/custom?url=https%3A%2F%2Fvle.dmmserver.com%2Fmedia%2F640%2F97810403%2F9781040308363.jpg http://cvtisr.summon.serialssolutions.com/2.0.0/image/custom?url=https%3A%2F%2Fvle.dmmserver.com%2Fmedia%2F640%2F97810403%2F9781040308387.jpg |