Age-Inclusive ICT Innovation for Service Delivery in South Africa A Developing Country Perspective
This is an open access book Considers user competence, context, and mediating influences on ICT innovation in a developing country context Presents baseline data of older South Africans' ICT use, with templates and examples Ties together discussions on low-cost technology development with susta...
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Springer Nature
2022
Springer International Publishing Springer International Publishing AG Tirelo Bosha |
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| Abstract | This is an open access book Considers user competence, context, and mediating influences on ICT innovation in a developing country context Presents baseline data of older South Africans' ICT use, with templates and examples Ties together discussions on low-cost technology development with sustainability goals |
|---|---|
| AbstractList | This is an open access book Considers user competence, context, and mediating influences on ICT innovation in a developing country context Presents baseline data of older South Africans' ICT use, with templates and examples Ties together discussions on low-cost technology development with sustainability goals |
| Author | Roos, Vera Hoffman, Jaco |
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| Notes | Electronic reproduction. Dordrecht: Springer, 2022. Requires the Libby app or a modern web browser. |
| OCLC | OCN: 1347023756 1347023756 |
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| Snippet | This is an open access book Considers user competence, context, and mediating influences on ICT innovation in a developing country context Presents baseline... |
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| SubjectTerms | Age-inclusive ICT Community-based projects Computer Technology Computing and Information Technology Development studies Impact and sustainability Innovative information and communication technologies Interdisciplinary studies Intergenerational relations Mobile phone accessibility Municipal service delivery Nonfiction Older people's mobile use POLITICAL SCIENCE Politics Politics and government Population ageing and ICT Reference, Information and Interdisciplinary subjects Regional, state and other local government Social services and welfare, criminology Social welfare and social services Society and Social Sciences Translational research |
| SubjectTermsDisplay | Computer Technology. Electronic books. Nonfiction. Politics. Reference. |
| Subtitle | A Developing Country Perspective |
| TableOfContents | 5.2.2 Statistical Analysis and Results from the iGNiTe Questionnaire -- 5.3 The we-DELIVER Questionnaire (Holistic Service Delivery to Older People by Local Government through ICT) -- 5.3.1 Structure of the we-DELIVER Questionnaire -- 5.3.2 Translation and Pilot Study -- 5.3.3 Data Collection and Participants -- 5.3.4 Statistical Analyses and Results -- 5.3.4.1 Descriptive Statistics and Reliability -- 5.3.4.2 Confirmatory Factor Analysis (CFA) -- 5.3.4.3 Exploratory Factor Analysis -- 5.4 AGeConnect Questionnaire (Age-Inclusive eConnections Between Generations for Interventions and Cell Phone Technology) -- 5.4.1 Structure of the AGeConnect Questionnaire -- 5.4.2 Guidelines for Using the AGeConnect Questionnaire -- 5.5 Conclusion -- AGeConnect QUESTIONNAIRE -- References -- Chapter 6: Older South Africans´ Cell Phone Use in Diverse Settings: A Baseline Assessment -- 6.1 Contextualization -- 6.2 Research Method -- 6.2.1 Participants -- 6.2.2 Data-Collection Tools -- 6.2.3 Data Analysis -- 6.3 Results -- 6.3.1 Cell Phones in the Context of Older Participants -- 6.3.2 Utilization -- 6.3.3 Social Networks around Cell Phone Use -- 6.3.4 Knowledge, Skills, and Attitude -- 6.4 Discussion of Results -- 6.5 Implications of Results for ICT Interventions -- 6.6 Limitations -- 6.7 Conclusion -- References -- Chapter 7: Intergenerational Experiences around Older Persons´ Cell Phone Use in Formal Public Domains -- 7.1 Introduction -- 7.1.1 Intergenerational Interactions in Informal and Formal Contexts in the Private and the Public Domain -- 7.1.2 Theoretical Framework -- 7.2 Method -- 7.2.1 Research Context and Participants -- 7.2.2 Procedure and Data Collection -- 7.2.3 Data Analysis -- 7.3 Findings -- 7.3.1 Generational Perspectives of Older Participants and Student Fieldworker Participants Intro -- Preface -- Chapter Outline -- Acknowledgements -- Contents -- About the Authors -- List of Figures -- List of Tables -- Part I: Context and Project Background -- Chapter 1: ``Leapfrog Technology´´: Locating Older (South) Africans at the ICT Interface -- 1.1 Introduction -- 1.2 Background Trends -- 1.2.1 Poverty, Unemployment, Illiteracy and Social Protection -- 1.2.2 Migration -- 1.2.3 HIV and AIDS -- 1.2.4 Rise in Non-Communicable Diseases -- 1.2.5 Families and Intergenerational Relations -- 1.3 Ageing in (South) Africa -- 1.3.1 Demographic Transition -- 1.3.2 Epidemiological Transition -- 1.4 ICT Penetration in (South) Africa -- 1.5 Locating Older Persons at the ICT Interface -- 1.5.1 Key Cross-Cutting Strategic Considerations -- 1.5.2 Key Domains for Older Persons at the ICT Interface -- 1.6 Conclusion -- References -- Chapter 2: Municipal Service Delivery to Older Persons: Contextualizing Opportunities for ICT Interventions -- 2.1 Municipal Service Delivery for all Ages -- 2.2 A Law and Policy Framework that Protects, Enables, and Directs -- 2.2.1 International Policy Calling for Inclusivity at the Local Level -- 2.2.2 A South African Law and Policy Framework that Protects the Vulnerable, Enables Action, and Directs those Responsible for... -- 2.3 Baseline Assessment of What Transpires in Relation to Service Delivery -- 2.3.1 Perspectives of Local Government Officials -- 2.3.1.1 Method -- 2.3.1.2 Findings -- 2.3.2 Perspectives of Older Citizens -- 2.3.2.1 Method -- 2.3.2.2 Findings -- 2.4 Critical Reflections towards ICT Interventions -- 2.5 Conclusion -- References -- Chapter 3: Older South Africans´ Access to Service Delivery through Technology: A Process Overview -- 3.1 Introduction -- 3.2 The Research Journey -- 3.3 Data-Collection Initiatives -- 3.3.1 Communities and Stakeholders in Context -- 3.3.1.1 Communities 9.2.2 Define the Problem -- 9.2.3 Relate to Key People about the Problem -- 9.2.4 Generate an Action Plan -- 9.2.5 Act to Alleviate the Problem -- 9.2.5.1 Gap Analysis -- 9.2.5.2 Conceptual Design -- 9.2.6 Evaluate the Effectiveness of the Action -- 9.3 Including Older Individuals in Technology Artefact Design: A Critique -- 9.4 Recommendations -- 9.5 An Open Ending -- References -- Chapter 10: Digital Divide and Digital Inclusion: Juxtaposed Realities and eInclusive Prospects for Older Persons -- 10.1 Introduction -- 10.2 Problematizing the Ageing-Technology Interface -- 10.3 Transferable Knowledge for eInclusion of Older Persons -- 10.3.1 Intergenerational Approach -- 10.3.2 Intergenerational Contact Zones -- 10.3.3 Planned Intergenerational Programming for eInclusion -- 10.3.4 Older User-Centric Participation towards eInclusion -- 10.4 The Bottom Line: Person and Technology/Environment Fit -- References -- Index 3.3.1.2 Stakeholders -- 3.4 Self-Funded Study (2014)iGNiTe: Older Individuals´ Cell Phone Use and Intra/Intergenerational Networks -- 3.4.1 Questionnaire -- 3.4.2 Qualitative Data-Collection Methods -- 3.4.3 Older Individuals´ Participation -- 3.5 Funded Project (2017): we-DELIVER: Holistic Service Delivery to Older People by Local Government through ICT -- 3.5.1 Revised Questionnaire -- 3.5.2 Qualitative Data -- 3.5.3 Older Individuals´ Participation -- 3.6 Approaches Adopted -- 3.7 Social Engagement Facilitation Strategies -- 3.7.1 Familiarity with Sociocultural Context -- 3.7.2 Dyads and Small Groups -- 3.7.3 Socializing -- 3.8 Dissemination -- 3.8.1 Older Persons -- 3.8.2 SALGA and Age-in-Action -- 3.8.3 Department of Public Service and Administration (DPSA) -- 3.9 Conclusion -- References -- Part II: Principles, Processes and Applications -- Chapter 4: Situationally and Relationally Guided Ethical Conduct for Researchers: A Community-Based Research Project to Design... -- 4.1 The Dilemma of Conducting Community-Based Research Ethically from a Universalist Perspective -- 4.2 we-DELIVER: Holistic Service Delivery to Older People by Local Government through ICT -- 4.2.1 Research Team -- 4.2.1.1 Researchers -- 4.2.1.2 Student Fieldworkers -- 4.2.2 Communities -- 4.3 Project Phases Guided by Situatedness and Relationality -- 4.3.1 Planning Phase -- 4.3.2 Implementation Phase -- 4.3.3 Dissemination Phase -- 4.4 Broad Guidelines for Community-Based Research -- 4.5 Conclusion -- Appendix -- References -- Chapter 5: Developing a Questionnaire to Investigate Older Individuals´ Cell Phone Use and Age-Inclusive Implementation throug... -- 5.1 Introduction -- 5.2 The iGNiTe Questionnaire (Older Individuals´ Cell Phone Use and Intra/Intergenerational Networks) -- 5.2.1 Participants and Data Collection 7.3.1.1 Older Participants Perspectives of Younger People Familiar to Them -- 7.3.1.2 Student Fieldworkers´ Perspective of Older Persons -- 7.3.2 Outcomes of the Intergenerational Activity -- 7.3.2.1 Older Participants in Relation to Younger Student Fieldworker Participants and Younger Relatives -- 7.3.2.2 Student Fieldworkers in Relation to Older Participants and Familiar Older Persons -- 7.3.3 Creating an Optimal Context for Interactions -- 7.4 Discussion -- 7.5 To Conclude -- References -- Chapter 8: Yabelana: Designing and Introducing an Age-Inclusive and Context-Specific Information and Communication (ICT) Ecosy... -- 8.1 Conceptual Boundaries around Age-Inclusive and Context-Sensitive ICT -- 8.2 Phase 1: Older ICT Users´ Situatedness, Needs and Preferences, and Social Systems -- 8.2.1 Contextualizing Older South African ICT Users -- 8.2.2 Older ICT Users in South Africa -- 8.2.3 Intergenerational Relations (a Facilitating Social System) -- 8.3 Phase 2: Technology Artefact: Name, Design, and Populate with Information -- 8.3.1 Assign a Name to the ICT Artefact and Design Appropriate Branding -- 8.3.2 Design ICT Ecosystem Consisting of a Website, App and USSD Code -- 8.3.3 Populate the Yabelana Ecosystem with Service Provider Information -- 8.4 Phase 3: Introduce Yabelana through Student Fieldworkers (as the Facilitating Social System) -- 8.5 Phase 4: Improve the Yabelana App and USSD Code -- 8.5.1 Reflections of Student Fieldworkers and Older Individuals -- 8.5.2 Recommendations to Improve the Use of Yabelana (App and USSD Code) -- 8.6 Conclusion -- References -- Part III: Age-Inclusive ICT Design and Further Developments -- Chapter 9: Inclusion of Marginalized Older Individuals in Artefact Design: Reflections and Recommendations -- 9.1 Introduction -- 9.2 Six Actions to Design a Technology Artefact -- 9.2.1 Describe the Problem |
| Title | Age-Inclusive ICT Innovation for Service Delivery in South Africa |
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