Government Mobile Apps: Analysing Citizen Feedback via App Reviews

Governments worldwide are increasingly embracing digital transformation initiatives to enhance service delivery, engage citizens, and achieve better outcomes. However, obtaining continuous feedback on these initiatives poses a substantial challenge. This paper investigates the feasibility of leverag...

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Bibliographic Details

Published in:	IEEE/ACM International Conference on Automated Software Engineering : [proceedings] pp. 1858 - 1863
Main Authors:	Aamir, Tooba, Chhetri, Mohan Baruwal, Chamikara, M.A.P., Grobler, Marthie
Format:	Conference Proceeding
Language:	English
Published:	IEEE 11.09.2023
Subjects:	app reviews Complexity theory Correlation Digital transformation Government Mobile applications mobile apps Navigation Reliability engineering user feedback
ISSN:	2643-1572
Online Access:	Get full text
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