Not Some Random Agent Multi-person Interaction with a Personalizing Service Robot

Service robots often perform their main functions in public settings, interacting with more than one person at a time. How these robots should handle the affairs of individual users while also behaving appropriately when others are present is an open question. One option is to design for flexible ag...

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Bibliographic Details
Published in:2020 15th ACM/IEEE International Conference on Human-Robot Interaction (HRI) pp. 289 - 297
Main Authors: Reig, Samantha, Luria, Michal, Wang, Janet Z., Oltman, Danielle, Carter, Elizabeth Jeanne, Steinfeld, Aaron, Forlizzi, Jodi, Zimmerman, John
Format: Conference Proceeding
Language:English
Published: New York, NY, USA ACM 09.03.2020
Series:ACM Conferences
Subjects:
Design methodology
groups
human-agent interaction
Human-centered computing > Human computer interaction (HCI) > HCI design and evaluation methods > Laboratory experiments
Human-robot interaction
interaction design
Interviews
Periodic structures
personalization
re-embodiment
service
Service robots
human-robot interaction
personalization
service
re-embodiment
groups
interaction design
human-agent interaction
ISBN:1450367461, 9781450367462
ISSN:2167-2148
Online Access:Get full text
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Summary:Service robots often perform their main functions in public settings, interacting with more than one person at a time. How these robots should handle the affairs of individual users while also behaving appropriately when others are present is an open question. One option is to design for flexible agent embodiment: letting agents take control of different robots as people move between contexts. Through structured User Enactments, we explored how agents embodied within a single robot might interact with multiple people. Participants interacted with a robot embodied by a singular service agent, agents that re-embody in different robots and devices, and agents that co-embody within the same robot. Findings reveal key insights about the promise of re-embodiment and co-embodiment as design paradigms as well as what people value during interactions with service robots that use personalization.
ISBN:1450367461
9781450367462
ISSN:2167-2148
DOI:10.1145/3319502.3374795