Are We Trusting AI Too Much? Examining Human-Robot Interactions in the Real World

Intelligent systems, especially those with an embodied construct, are becoming pervasive in our society. From chatbots to rehabilitation robotics, from shopping agents to robot tutors, people are adopting these systems into their daily life activities. Alas, associated with this increased acceptance...

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Bibliographic Details
Published in:2020 15th ACM/IEEE International Conference on Human-Robot Interaction (HRI) p. 1
Main Author: Howard, Ayanna
Format: Conference Proceeding
Language:English
Published: New York, NY, USA ACM 09.03.2020
Series:ACM Conferences
Subjects:
Computer systems organization > Embedded and cyber-physical systems > Robotics > Robotic autonomy
Computing methodologies > Artificial intelligence > Distributed artificial intelligence > Cooperation and coordination
Computing methodologies > Artificial intelligence > Distributed artificial intelligence > Intelligent agents
Computing methodologies > Artificial intelligence > Distributed artificial intelligence > Mobile agents
Human-robot interaction
Medical services
Mobile agents
Pediatric Robotics
Pediatrics
Rehabilitation robotics
Robot kinematics
Socially-Interactive Robots
Sociology
Trust
trust
human-robot interaction
socially-interactive robots
pediatric robotics
ISBN:1450367461, 9781450367462
ISSN:2167-2148
Online Access:Get full text
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Summary:Intelligent systems, especially those with an embodied construct, are becoming pervasive in our society. From chatbots to rehabilitation robotics, from shopping agents to robot tutors, people are adopting these systems into their daily life activities. Alas, associated with this increased acceptance is a concern with the ethical ramifications as we start becoming more dependent on these devices [1]. Studies, including our own, suggest that people tend to trust, in some cases overtrusting, the decision-making capabilities of these systems [2]. For high-risk activities, such as in healthcare, when human judgment should still have priority at times, this propensity to overtrust becomes troubling [3]. Methods should thus be designed to examine when overtrust can occur, modelling the behavior for future scenarios and, if possible, introduce system behaviors in order to mitigate. In this talk, we will discuss a number of human-robot interaction studies conducted where we examined this phenomenon of overtrust, including healthcare-related scenarios with vulnerable populations, specifically children with disabilities.
ISBN:1450367461
9781450367462
ISSN:2167-2148
DOI:10.1145/3319502.3374842