User Experience Foundations

User experience (UX) is about how interaction with a product, service or system is perceived by its users. Are their needs met or exceeded? Do they enjoy the experience? Will they return? Making UX central to development of a product, service or system enhances customer satisfaction, resulting in hi...

Full description

Saved in:
Bibliographic Details
Main Author: de Voil, Nick
Format: eBook
Language:English
Published: Swindon BCS The Chartered Institute for IT 2020
BCS Learning & Development Limited
BCS
Edition:1
Subjects:
Application software
Big data
Computer Science/IT
Computers and civilization
General Engineering & Project Administration
General References
Human-computer interaction
Software Engineering
Software Testing & Verification
User interfaces (Computer systems)
ISBN:9781780173498, 1780173490
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:User experience (UX) is about how interaction with a product, service or system is perceived by its users. Are their needs met or exceeded? Do they enjoy the experience? Will they return? Making UX central to development of a product, service or system enhances customer satisfaction, resulting in higher conversion rates and a stronger brand presence. Applying the same techniques to internal business systems brings improved efficiency and job satisfaction. This book provides a reasoned and authoritative description of what UX is, why it works and what tools and techniques are involved, in line with the BCS Foundation Certificate in User Experience, based on ISO 9241-210.
ISBN:9781780173498
1780173490