User Experience Foundations
User experience (UX) is about how interaction with a product, service or system is perceived by its users. Are their needs met or exceeded? Do they enjoy the experience? Will they return? Making UX central to development of a product, service or system enhances customer satisfaction, resulting in hi...
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| Main Author: | |
|---|---|
| Format: | eBook |
| Language: | English |
| Published: |
Swindon
BCS The Chartered Institute for IT
2020
BCS Learning & Development Limited BCS |
| Edition: | 1 |
| Subjects: | |
| ISBN: | 9781780173498, 1780173490 |
| Online Access: | Get full text |
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Table of Contents:
- Title Page Praises List of Figures and Tables Abbreviations Glossary Table of Contents 1. Introduction 2. The Context for UX (1) 3. Guiding Principles 4. User Research 5. Illustrating the Context of Use 6. Measuring Usability 7. Information Architecture 8. Interaction Design 9. Visual Design 10. User Interface Prototyping 11. Usability Evaluation 12. The Context for UX (2) Appendix Index
- Cover -- Copyright Page -- CONTENTS -- LIST OF FIGURES AND TABLES -- AUTHOR -- FOREWORD -- ACKNOWLEDGEMENTS -- ABBREVIATIONS -- GLOSSARY -- 1 INTRODUCTION -- THE BCS FOUNDATION CERTIFICATE IN USER EXPERIENCE -- INTERNATIONAL STANDARDS -- VISUAL CUES IN THIS BOOK -- REFERENCES -- FURTHER READING -- 2 THE CONTEXT FOR UX (1) -- INTRODUCTION -- WHAT SORT OF THING IS UX? -- WHO IS THE 'USER'? -- UX AND USABILITY -- UX AND ACCESSIBILITY -- EXTENDED MEANINGS OF 'USER EXPERIENCE' -- MISLEADING USES OF 'USER EXPERIENCE' -- HOW DOES UX RELATE TO OTHER DISCIPLINES? -- WHY IS UX IMPORTANT? -- WHY IS UX DIFFERENT? -- SUMMARY -- REFERENCES -- FURTHER READING -- 3 GUIDING PRINCIPLES -- INTRODUCTION -- LEARNING OBJECTIVES -- THE PLACE OF DESIGN IN THE PROJECT PROCESS -- ALTERNATIVE APPROACHES TO DESIGN -- INCLUSIVE DESIGN -- THE PRINCIPLES OF USER-CENTRED DESIGN -- THE USER-CENTRED DESIGN CYCLE -- SUMMARY -- REFERENCES -- FURTHER READING -- EXAMPLE EXAMINATION QUESTIONS -- ANSWERS TO EXAMPLE QUESTIONS -- 4 USER RESEARCH -- INTRODUCTION -- LEARNING OBJECTIVES -- THE ROLE OF USER RESEARCH -- UNDERSTANDING THE CONTEXT OF USE -- IDENTIFYING WHICH PEOPLE TO STUDY -- TYPES OF USER RESEARCH -- OPINION-BASED RESEARCH -- BEHAVIOUR-BASED RESEARCH -- DISCOUNT TECHNIQUES -- SUMMARY -- REFERENCES -- FURTHER READING -- EXAMPLE EXAMINATION QUESTIONS -- ANSWERS TO EXAMPLE QUESTIONS -- 5 ILLUSTRATING THE CONTEXT OF USE -- INTRODUCTION -- LEARNING OBJECTIVES -- THE CONTEXT-OF-USE DESCRIPTION -- PERSONAS -- JOURNEY MAPS AND STORY MAPS -- SCENARIOS -- USER NEEDS -- KEY TASKS -- USER STORIES -- SUMMARY -- REFERENCES -- FURTHER READING -- EXAMPLE EXAMINATION QUESTIONS -- ANSWERS TO EXAMPLE QUESTIONS -- 6 MEASURING USABILITY -- INTRODUCTION -- LEARNING OBJECTIVES -- WHAT IS USABILITY? -- ITERATIVE DESIGN IN A USER-CENTRED PROCESS -- SUMMARY -- REFERENCES -- FURTHER READING
- EXAMPLE EXAMINATION QUESTIONS -- ANSWERS TO EXAMPLE QUESTIONS -- 7 INFORMATION ARCHITECTURE -- INTRODUCTION -- LEARNING OBJECTIVES -- WHAT IS INFORMATION ARCHITECTURE? -- ORGANISATIONAL SCHEMES FOR INFORMATION -- CARD SORTING -- MENTAL, CONCEPTUAL AND IMPLEMENTATION MODELS -- AFFORDANCES -- SUMMARY -- REFERENCES -- FURTHER READING -- EXAMPLE EXAMINATION QUESTIONS -- ANSWERS TO EXAMPLE QUESTIONS -- 8 INTERACTION DESIGN -- INTRODUCTION -- LEARNING OBJECTIVES -- WHAT IS INTERACTION DESIGN? -- PRINCIPLES OF USABLE USER INTERFACES -- CHOOSING THE RIGHT USER INTERFACE CONTROLS -- USER INTERFACE PATTERNS -- PHYSICAL ERGONOMICS OF USER INTERFACE CONTROLS -- SUMMARY -- REFERENCES -- FURTHER READING -- EXAMPLE EXAMINATION QUESTIONS -- ANSWERS TO EXAMPLE QUESTIONS -- 9 VISUAL DESIGN -- INTRODUCTION -- LEARNING OBJECTIVES -- WHAT IS VISUAL DESIGN? -- PRINCIPLES OF LAYOUT AND FORMATTING -- VISUAL METAPHORS -- EYE TRACKING -- SUMMARY -- REFERENCES -- FURTHER READING -- EXAMPLE EXAMINATION QUESTIONS -- ANSWERS TO EXAMPLE QUESTIONS -- 10 USER INTERFACE PROTOTYPING -- INTRODUCTION -- LEARNING OBJECTIVES -- WHAT IS A PROTOTYPE? -- PURPOSE OF PROTOTYPING -- CHOOSING THE RIGHT SORT OF PROTOTYPE -- SUMMARY -- REFERENCES -- FURTHER READING -- EXAMPLE EXAMINATION QUESTIONS -- ANSWERS TO EXAMPLE QUESTIONS -- 11 USABILITY EVALUATION -- INTRODUCTION -- LEARNING OBJECTIVES -- USABILITY INSPECTION -- USABILITY TESTING -- EVALUATING ACCESSIBILITY -- SUMMARY -- REFERENCES -- FURTHER READING -- EXAMPLE EXAMINATION QUESTIONS -- ANSWERS TO EXAMPLE QUESTIONS -- 12 THE CONTEXT FOR UX (2) -- INTRODUCTION -- UX AND AGILE DEVELOPMENT -- UCD AND DESIGN THINKING -- UCD AND AGILE DELIVERY -- UX PROCESS MATURITY -- SUMMARY -- REFERENCES -- FURTHER READING -- APPENDIX -- A1 THE BCS FOUNDATION CERTIFICATE IN USER EXPERIENCE -- INDEX -- Back Cover