Organizational Tie (De)activation During Crisis
Communication ties afford access to valuable information and resources, but obtaining these advantages requires the effort of forming and maintaining those ties. Preserving a balance between tie benefits and tie costs is essential for members of organizations that require coordination and continuous...
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| Vydané v: | Proceedings of the 2017 IEEE/ACM International Conference on Advances in Social Networks Analysis and Mining 2017 s. 123 - 130 |
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| Hlavní autori: | , |
| Médium: | Konferenčný príspevok.. |
| Jazyk: | English |
| Vydavateľské údaje: |
New York, NY, USA
ACM
31.07.2017
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| Edícia: | ACM Conferences |
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| ISBN: | 1450349935, 9781450349932 |
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| Abstract | Communication ties afford access to valuable information and resources, but obtaining these advantages requires the effort of forming and maintaining those ties. Preserving a balance between tie benefits and tie costs is essential for members of organizations that require coordination and continuous communication to execute complex tasks. Disrupted task environments exacerbate the challenge of maintaining this balance by 1) increasing the communication load necessary for efficient task execution and 2) increasing the cognitive load necessary for any one individual to carry out his/her duties. In this paper we examine email communication within a military organization performing multifaceted, interdependent tasks prior to and during a crisis event. Using a dynamic model of the evolving communication network, we assess how structural, individual, and tie-based attributes influence one's decision to preserve or dissolve outbound ties and either enhance or degrade an individual's appeal as a communication partner. We find evidence of outbound tie dissolution, particularly among those whose roles or knowledge suggest they would have important information to share, although we also find preservation of strategically valuable ties. The discrepancy between patterns of outbound and inbound tie dissolution suggests that active and passive ties may be subject to differential pressures towards preservation or dissolution. |
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| AbstractList | Communication ties afford access to valuable information and resources, but obtaining these advantages requires the effort of forming and maintaining those ties. Preserving a balance between tie benefits and tie costs is essential for members of organizations that require coordination and continuous communication to execute complex tasks. Disrupted task environments exacerbate the challenge of maintaining this balance by 1) increasing the communication load necessary for efficient task execution and 2) increasing the cognitive load necessary for any one individual to carry out his/her duties. In this paper we examine email communication within a military organization performing multifaceted, interdependent tasks prior to and during a crisis event. Using a dynamic model of the evolving communication network, we assess how structural, individual, and tie-based attributes influence one's decision to preserve or dissolve outbound ties and either enhance or degrade an individual's appeal as a communication partner. We find evidence of outbound tie dissolution, particularly among those whose roles or knowledge suggest they would have important information to share, although we also find preservation of strategically valuable ties. The discrepancy between patterns of outbound and inbound tie dissolution suggests that active and passive ties may be subject to differential pressures towards preservation or dissolution. |
| Author | Fitzhugh, Sean M. DeCostanza, Arwen H. |
| Author_xml | – sequence: 1 givenname: Sean M. surname: Fitzhugh fullname: Fitzhugh, Sean M. email: sean.m.fitzhugh2.civ@mail.mil organization: U.S. Army Research Laboratory – sequence: 2 givenname: Arwen H. surname: DeCostanza fullname: DeCostanza, Arwen H. email: arwen.h.decostanza.civ@mail.mil organization: U.S. Army Research Laboratory |
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| ContentType | Conference Proceeding |
| Copyright | 2017 Public Domain |
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| DOI | 10.1145/3110025.3110032 |
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| Discipline | Computer Science |
| Editor | Diesner, Jana Ferrari, Elena Xu, Guandong |
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| Snippet | Communication ties afford access to valuable information and resources, but obtaining these advantages requires the effort of forming and maintaining those... |
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| SubjectTerms | Applied computing Applied computing -- Enterprise computing Applied computing -- Enterprise computing -- Business process management Applied computing -- Enterprise computing -- Enterprise information systems Applied computing -- Law, social and behavioral sciences Applied computing -- Operations research Applied computing -- Operations research -- Decision analysis Information systems Information systems -- Information systems applications Information systems -- Information systems applications -- Enterprise information systems Information systems -- World Wide Web Information systems -- World Wide Web -- Web applications Information systems -- World Wide Web -- Web applications -- Internet communications tools Information systems -- World Wide Web -- Web applications -- Internet communications tools -- Email Mathematics of computing Mathematics of computing -- Information theory Social and professional topics Social and professional topics -- Professional topics Social and professional topics -- Professional topics -- Computing and business |
| Title | Organizational Tie (De)activation During Crisis |
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