Shand, D. (1996). Responsive government. Service quality. Initiatives: Symposium, 7 - 8 November, 1994 ([1st ed.].). OECD.
Citace podle Chicago (17th ed.)Shand, David. Responsive Government. Service Quality. Initiatives: Symposium, 7 - 8 November, 1994. [1st ed.]. Paris: OECD, 1996.
Citace podle MLA (9th ed.)Shand, David. Responsive Government. Service Quality. Initiatives: Symposium, 7 - 8 November, 1994. [1st ed.]. OECD, 1996.
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